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Embassy Suites by Hilton Chicago Downtown

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#87 of 186 Hotels in Chicago
Certificate of Excellence
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Embassy Suites by Hilton Chicago Downtown
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2,200 Reviews from our TripAdvisor Community

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Showing 2,137: English reviews
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Reviewed 2 days ago NEW

Our overall stay at this hotel was great. The carpet in our room could have been replaced but everything was very clean. The parking was $60 a night which I thought was high. The breakfast in the morning was amazing everything you could ask for was there. Even thou there were a lot of people I thought the staff kept...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Becky M
Holland, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 31 December 2016

Excellent location for some nights in the windy city. We arrived mid morning with a sick kiddo in tow. All she wanted to do was take a nap. Don (pretty sure that was his name) took control and called housekeeping to put a rush on our room which enabled us to get in over 2 hours early. We were on...

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Helpful?
Thank Dyan M
About Hotel's Favourite Review
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for your thorough review - we couldn’t be happier to receive such positive feedback! It sounds like our hotel was able to provide everything you needed and so much more. We hope that it’s not too long before we have the pleasure of welcoming you back for another rewarding stay!

Painesville, Ohio
Reviewed 3 days ago NEW

the rooms were clean and staff polite. They were not helpful with recommendations for travel or places to see. We often stay at Embassy suites and love the breakfast at all of them. but this was probably the best we have had yet!

Review collected in partnership with Embassy Suites Hotels
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Thank heatherhQ9985NF
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for your review! We appreciate your feedback and are happy to hear that you were satisfied with so many aspects of your stay - especially the breakfast, which seemed to exceed your expectations! We hope that it's not too long before we have the pleasure of welcoming you back.

Algonquin, Illinois
Reviewed 5 days ago NEWvia mobile

The River North location is fantastic- convenient to Michigan Avenue shopping and area restaurants. The hotel is a great traditional Embassy Suites design with atrium. Rooms are updated, clean and comfortable. Breakfast and Managers Reception were both well organized and good quality with friendly service. The hotel offers online check in and digital key from the Hilton app. Very convenient...

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Helpful?
Thank FourStarSplash
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for leaving such an excellent review! I'm happy to hear you were able to take advantage of all of our property's amenities and our convenient location - River North is without a doubt one of the best locations to be for exploring the city. Our entire team looks forward to your return!

Chicago
Reviewed 1 week ago via mobile

I always stay here....walking distance to many restaurants and Mag Mile! Great buffet breakfast (and made to order omelets)! Actually utilized the pool, hot tub, and work out room....which were all great! The restaurant attached to the hotel is divine!

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Helpful?
Thank stephChicago
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for your review. I'm so happy to hear that you were able to take advantage of all of the amenities our hotel has to offer - that's what it's all about! I hope it's not too long before we have the pleasure of welcoming you back!

Midwest IL
Reviewed 1 week ago

Was a great location for where we needed. Breakfast items were a little cold and pastries were a little stale. But evening reception was nice! Staff were definitely not the friendliest we e encountered in hotels. But overall for the deal we got, it was good!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank donaldn492
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for taking the time to leave a review and providing your honest feedback. Hearing from our guests is very important to us, and we always take our guests' comments into consideration as we continue to find ways to improve the quality of the services and amenities we provide. We hope you will consider staying with us again!

Chicago, United States
Reviewed 2 weeks ago via mobile

I pre reserved and asked for a room on high level with city view close to elevators. I checked in and was given room facing a parking garage, no open curtains here, handicap non suite. Oh well clean sleep. I made it work for $95 a night and $50 parking.

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Thank REIKE P
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for sharing your review. I'm glad to hear that you had a comfortable nights rest and that, overall, you had a rewarding stay. We hope to welcome you back again during your next visit to the area!

Darien, Illinois
Reviewed 2 weeks ago

My work has had their Mid-Winter Conference at the Embassy Suites for the last three or four years. They do an excellent job of organizing the rooms and the sound system. My only real complain is the quality of the food. It is just OK, it would have been better if all the bread wasn't dried out. I end up...

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Helpful?
Thank Lisa8610
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for sharing a detailed review on your stay with us. I’m glad to hear that overall you’ve had yet another rewarding stay at our property, and that you were impressed with the updates we have made to improve our guest experience. We hope that it’s not too long before we have the pleasure of welcoming you back...

Reviewed 2 weeks ago

I had a good stay, nice suites (although mine was just next to the elevators, so it was noisy) and wide choice for breakfast. However, they are still blocking the security deposit on my credit card almost four weeks later ($450), which is rather inconvenient. Plus they did not respond to a written request which I send 8 days ago...

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Helpful?
Thank Jana C
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for sharing this review with us. I regret to hear about the inconvenience you’ve experienced with the hold on your account. It is our top priority to resolve guest issues with the highest sense of urgency. Any hold on your account should be released promptly after your stay, and further delay is often a matter to be...

Houston, Texas
Reviewed 2 weeks ago

Hotel on a whole was okay, the breakfast was good. Better than most Embassy suites. Front desk and security guard had very poor customer service skills. Security guard was behind the desk and having an argument with a guest, going back and forth both were loud and not one of the other front desk personnel said anything. Not even the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank FamilyIsImportant
Don S, Manager at Embassy Suites by Hilton Chicago Downtown, responded to this review

Greetings, Thank you for sharing this honest feedback regarding your stay with us. Please accept our sincerest apologies for the poor impression we have made. We work hard to ensure all of our guests’ needs are met while maintaining a safe and comfortable atmosphere. We will be using your comments as a training opportunity as we continue to improve our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Chicago Downtown

Address: 600 North State Street, Chicago, IL 60654-3853
Region: United States > Illinois > Chicago > Near North Side
Price Range: RM535 - RM1,669 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago Downtown staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have a room near the service alley. We were facing State Street and it was just fine.”
 of 5 bubbles Lisa8610, 6 Feb 2017 | Read review
“Higher up worked well for us. Nice and quiet.”
 of 5 bubbles PennyMy, 30 Jan 2017 | Read review
“Don't choose any room here. Very dirty hotel.”
 of 5 bubbles Matt0321, 22 Jan 2017 | Read review
“get a high floor to avoid the noise at the base of the atrium.”
 of 5 bubbles WinamacBoiler, 4 Jan 2017 | Read review
“Get a room away from the elevators”
 of 5 bubbles Y874UUmiken, 31 Dec 2016 | Read review
5 of 5