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Embassy Suites by Hilton Chicago Downtown

2,519 reviews
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Traveller (344)
Room & Suite (131)
Dining (21)
Overview
  • Excellent48%
  • Very good33%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
Free Internet
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Chicago Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,519)Write a Review
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2,446 results
Traveller rating
1,141
800
307
102
96
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1,141
800
307
102
96
Show reviews that mention
All reviewsevening receptiongreat locationmade to order omeletsbreakfast and happy hourfree breakfastfree happy hourjewel oscococktail hourparking garagestate streetliving roomred linenavy pierwithin walking distancehot breakfastthe breakfast areachicago downtown
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1 - 5 of 2,446 reviews
Reviewed yesterday

Electronic door broke or the battery died. Couldn't get in the room for 20+ minutes while waiting to go to the airport. Some staff showed a less than positive attitude to fixing the problem. Tried to talk their way out of it showing up and...More

Review collected in partnership with Embassy Suites Hotels
Thank waltermV2333JM
Hotel's Favourite
Reviewed 11 December 2017

This was a girls weekend shopping trip for Christmas. The hotel lobby was beautifully decorated for Christmas. The decorations were exquisite. The lobby staff were very nice and friendly. Our room was very spacious and clean. A stay here includes free daily breakfast and a...More

Thank foxymamaruth
Response from Don S, Front Office Manager at Embassy Suites by Hilton Chicago DowntownResponded 12 December 2017

Thank you for letting us know how much you enjoyed your stay with us.. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. Sincerely Don Slowinski Front Office Manager

Reviewed yesterday

To loud,kids running the halls. Long lines for breakfast and happy hour as in 45 minuets. Valet doesn’t exist,not sure how they get away with it. No one takes your car you drive down to the basement ,no one answers the phone to get your...More

Review collected in partnership with Embassy Suites Hotels
Thank jwguzz
Reviewed 2 days ago

Horrible customer service. Used to stay at this hotel all the time but never again. Went to book a room on their website. It showed one rate and when received confirmation the rate was $20 higher per night. When called and talked with manager was...More

Thank L689IVa
Reviewed 2 days ago

Loved the hotel , beautiful pool, location and overall team who we encountered from the security man, housekeepers, front desk where very helpful and helped make our experience enjoyable in the middle of winter season in Chicago!!

Review collected in partnership with Embassy Suites Hotels
Thank lizZ1292JT
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Chicago
#50 Business Hotel in Chicago
#66 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#50 Family Hotel in Chicago
#50 Business Hotel in Chicago
#66 Romantic Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (344)
Room & Suite (131)
Dining (21)
Pool & Beach (7)
Hotel & Grounds (209)
Bathroom (26)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
Keaton M
22 December 2017|
AnswerShow all 2 answers
Response from joselito1959 | Reviewed this property |
There is not really any room for view . It is right Center in downtown. My room was facing the front street, so you get to see signs form the other stores and give you an idea of where you are at, but otherwise there is no... More
1
Vote
kthmiles
28 June 2017|
AnswerShow all 11 answers
Response from Rosemary B | Reviewed this property |
consist of beer, mixed drinks. vegetables, dip, etc.
0
Votes
Amy G
22 May 2017|
AnswerShow all 5 answers
Response from Lisa8610 | Reviewed this property |
Hi, My company has a mid winter conference there every year. There has never been a problem. Across the street is Pops for champage and on the other corner is Quartino restaurant, so there is a lot of people around. I would... More
0
Votes
Room Tips
"Get some assurance form the management in advance if you special request."
Read review
"rooms on higher floors, and away from State Street might be quieter"
Read review
"804 was quiet and had a good view. Try and avoid the elevator front rooms."
Read review
"call ahead,great help"
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