We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Chicago

Show Prices
#67 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Grand Chicago
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,804 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,523: English reviews
Start your review of Sheraton Grand Chicago
 Click to rate
Reviewed 2 days ago NEW

If you are not already a SPG (Starwood Preferred Guest) member, sign up (it's free). The benefits are really great including the member only lounge that serves hot breakfast in the morning and hors d'oeuvres, in the evening (alcoholic beverages are extra). The convenience of not having to go find a restaurant (even if it is in the hotel) is...

 Report
Helpful?
Thank Seiji O
Atherstone, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 22 January 2017

We spent 6 nights at the Sheraton Grand in November (Thanksgiving week) and was not disappointed by our choice. Upon arrival we were greeted by two friendly members of staff, who checked us into our room. Our room was on the 9th floor partially looking into the city. Bedroom was MASSIVE with a lovely soft bed and great tv. Bathroom...

 Report
Helpful?
1Thank MrMojoRisin_10
About Hotel's Favourite Review
Management response:

Hello MrMojoRisin_10, Thank you for reviewing the Sheraton Grand Chicago! I'm happy your stay with us over the holidays was a great one! Chicago is always beautiful that time of year. I'm glad your room met your needs and that you were able to get around to see the city. We appreciate your business and look forward to your return...

Toronto, Canada
Reviewed 2 days ago NEW

I usually don't give one star unless things are really really bad, and this hotel fits that to the T. For a hotel in downtown chicago that says it caters to business travelers, this is an embarrassment. My flight landed at 11-30pm, so it was 12-05am by the time i got to the counter and they made me wait 10...

 Report
Helpful?
Thank Prash C
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Prash C, Thank you for taking the time to share your feedback with us. I'm disappointed to read about the challenges your encountered with your overall arrival experience. Please accept my sincere apologies for this and the fact that Room Service was not open when you visited. I appreciate you sharing your insight. We need to hear about our...

Reviewed 2 days ago NEW

I attended a conference there and was away from my 8 month old for the first time. I was so appreciative of the microwave and refrigerator cart they brought to my room to sanitize and store bottles. Also, I pre-ordered FedEx cooler boxes and was able to ship the milk home from the FedEx store right inside of the hotel....

 Report
Helpful?
Thank Mitsue S
Chicago, Illinois
Reviewed 2 days ago NEW

we love going to the Sheraton Chicago. we usually stay there every month and Erica at the front desk is always so kind and friendly. she is amazing and that is the only reason we keep going back. This is the only hotel I would recommend to anyone.. the rooms are so comfortable and the service is top-notch.

 Report
Helpful?
Thank csochacki
Collierville, Tennessee
Reviewed 3 days ago NEW

Nice rooms, good staff. Connie in the Club Lounge was particularly good. I checked in Sunday night (March 26) and stopped by the lounge. There was a mother with a handful of kids in the lounge and the kids were running wild while the mother seemed disconnected from controlling the kids. Connie dealt with the situation with calm and restraint...

 Report
Helpful?
Thank Ubermick
Columbus, Ohio
Reviewed 4 days ago NEW

Always love staying at this hotel. Stay here at least 2x per year. Especially love seeing the same club room staff every time we stay here. Connie, who works evening shift in club lounge is outstanding. Expect to be pampered when she's working! Seriously best spg club room.

 Report
Helpful?
Thank OHmom70
Portland, Oregon
Reviewed 4 days ago NEWvia mobile

I stayed here about 10 years ago and loved it. This weekend I was disappointed. There was water damage on the walls in our bathroom. The pillows were over used and need updated. I called the front desk at 1 am bec there were people yelling and slamming doors. It continued for hours. I would expect someone to do SOMETHING...

 Report
Helpful?
Thank AnnaSmith32
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello AnnaSmith32, Thank you for taking the time to share your feedback with us. I sincerely apologize for the overall state of your stay at our hotel. This is certainly not the type of service we pride ourselves on or the level of expectations we set for our guests. Please know that your concerns have been addressed with our teams....

Milwaukee, Wisconsin
Reviewed 4 days ago NEWvia mobile

This photo says it all about the accommodations. Only here for two nights so I will cope but seriously? This is what they gave me for a room. Luckily I travel with situations like this in mind. Love the stains on the doors and the ample sink area. Perfect for a professional woman traveling to a conference...not.

 Report
Helpful?
1Thank Danelle O
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Danelle O, Please accept our apologies for the condition of your guestroom. It appears that you stayed in one of our accessible guestrooms, which is why there is limited vanity space. We will review the condition of the door with our Housekeeping & Engineering teams to ensure that it is addressed. In the future, please feel free to reach...

New Orleans, Louisiana
Reviewed 4 days ago NEW

Did not like the hotel. Grumpy check in staff - so much for being a SPG gold. No points given because my company was paying the bill. Food was lousy. Bar expensive with limited choices - though at least the bar staff were friendly.

 Report
Helpful?
Thank Nola1952
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Nola1952, Thank you for taking the time to share your feedback with us. I sincerely apologize for the poor experience you had during your stay with regards to your arrival and food quality. We would like to hear more about your feedback so we can review with our teams and follow up accordingly. If you would like to connect...

1,532 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1049)
Viewed
View from Room (196)
Viewed
Dining (22)
Viewed
Bathroom (41)
Viewed
Room/Suite (243)
Viewed
Hotel & Grounds (141)
Viewed
Pool/Beach Area (22)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (2)
Viewed
Other (380)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (430)
Viewed
Amenities (90)
Viewed
Double Room (51)
Viewed
Illinois Suite (108)
Viewed
Pool (17)
Viewed
Dining (62)
Viewed
Standard King Room (45)
Viewed
The Hotel (57)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (53)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (18)
Viewed
Dining (7)
Viewed
Business Centre/Function Rooms (7)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (2)
Viewed
View from Room (1)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Chicago hotels
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#12 of 187 in Chicago
1,653 reviews
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#18 of 187 in Chicago
4,317 reviews
Downtown / The Loop
Swissotel Chicago
Swissotel Chicago
#64 of 187 in Chicago
3,775 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Wyndham Grand Chicago Riverfront
Magnificent Mile
InterContinental Chicago
InterContinental Chicago
#72 of 187 in Chicago
4,175 reviews
Downtown / The Loop
Hyatt Regency Chicago
Hyatt Regency Chicago
#82 of 187 in Chicago
6,107 reviews
Show Prices
Show Prices
Show Prices

Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: RM830 - RM2,154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, Travelocity and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#42 Luxury Hotel in Chicago
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
47 questions
Ask a question

See all questions (47)

Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG members get to stay on the highest floors. The XX10 room gave a great view of Navy Pier (and the new Ferris Wheel) and Lake Michigan”
 of 5 bubbles seijio635, 28 Mar 2017 | Read review
“All the rooms are great”
 of 5 bubbles csochacki, 28 Mar 2017 | Read review
“Executive suites have been renovated (especially the bathroom)”
 of 5 bubbles veffekt, 26 Mar 2017 | Read review
“We paid extra for the king bed room well worth it”
  • Room View day time
  • Room view at night
 of 5 bubbles AnnieRJ88, 20 Mar 2017 | Read review
“Rooms overlooking the river are the best”
 of 5 bubbles ett123, 13 Mar 2017 | Read review
5 of 5