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The Willows

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Traveller (118)
Room & Suite (195)
Family and Play Areas (3)
Overview
  • Excellent47%
  • Very good38%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Wheelchair Access
3 Star Hotel
All hotel details
Additional information
Offers from The Willows
Hotel deals
Offers from The Willows
Hotel deals
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,068)
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1,037 results
Traveller rating
480
394
97
43
23
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LanguageEnglish
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480
394
97
43
23
Show reviews that mention
All reviewslincoln parkcontinental breakfastgreat neighborhoodlakeview areaquiet streethonor barhard boiled eggscharming hotelstay there againbrown linecubs gamewithin walking distanceolder hotelparking garagesmall hotelnice breakfastrestaurants and shops
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1 - 5 of 1,037 reviews
Reviewed yesterday

Reasonable priced small hotel within walking distance to restaurants, shopping, bus. Dan at the front desk is a wealth of knowledge about the city. I will definitely return as I travel to Chicago several times a year to see my daughter.More

Review collected in partnership with this hotel
Thank 966leev
Management response:Responded today

Dear guest, First and foremost thank you for choosing our hotel for your stay in Chicago! It looks like you truly enjoyed your stay, the neighborhood and our guest services, especially the time spent with Dan. We are happy that we could be a part...More

Hotel's Favourite
Reviewed 6 December 2017

My husband and I booked this hotel simply because it was located near our friend’s apartment. Before arriving I worried about the quality because it was so cheap—even for the King room that we requested. However, as soon as we checked in we knew all...More

Review collected in partnership with this hotel
Thank Saffraxy
Response from Broughton H, Manager at The WillowsResponded 9 December 2017

Dear guest, We are happy to hear you had a wonderful stay at our hotel and we wanted to thank you for sharing your great experience with us and other travelers. Thank you for appreciating everything about your stay, from the cleanliness of the rooms,...More

Reviewed 2 days ago

We are frequent travelers to Chicago because we have family there. We generally have stayed downtown (Loop or River North) or Evanston area. Since family lives in Lakeview area, we decided to stay close by and booked the Willows...mainly based upon the many positive reviews...More

Thank GoldenBear_Husker
Management response:Responded 2 days ago

Dear guest, Thank you for taking your time to share your comments about the recent stay at our property. We sincerely apologize for any inconveniences that you may have encounter while being our guest. Our goal is to address your concerns as soon as possible...More

Reviewed 3 days ago

The hotel is old and it smells. They need to paint and better air conditioning system. Is over price and is outdated. The front desk gave me my key and in front of everyone she said out loud my room number when I'm a women...More

Review collected in partnership with this hotel
Thank Lcastro918595
Management response:Responded 2 days ago

Dear guest, Thank you for taking moment to provide us with your feedback regarding your recent visit to The Willows. We are very sorry to hear that your stay did not meet your expectations, but we do appreciate your honest feedback as we are always...More

Reviewed 6 days ago via mobile

This reasonably priced hotel is in a great location. The staff has been extremely friendly and helpful, this was my first time staying in this part of town. Special thanks to Juan and Dan for being so very accommodating and informative!!! I will absolutely be...More

Thank Gina B
Management response:Responded 5 days ago

Dear Gina, We are so happy to hear that you enjoyed your stay at The Willows during your trip to Chicago. That is what our team strives for, a great and comfortable stay for our guests to enjoy an keep coming back to us. We...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Wheelchair Access
Breakfast included
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Details
Price range
US$141 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$141 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (118)
Room & Suite (195)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
9 March 2018|
AnswerShow all 5 answers
Response from Maria L | Property representative |
There is a public parking garage located directly behind the hotel, and it is $25 per day with in and out of access. Thank you
0
Votes
JC J
18 November 2017|
AnswerShow all 5 answers
Response from Maria L | Property representative |
Good morning, We do not offer a shuttle service thru the hotel, however there is a service called "GO AIRPORT" that offers shuttle to and from airports throughout Chicago. You can give them a call directly or set up your... More
0
Votes
Pollyjones
13 September 2017|
AnswerShow all 3 answers
Response from Karissa E | Reviewed this property |
This is a nice quiet area to stay in and there are plenty of restaurants, grocery stores, etc. Not a ton of shopping. We stayed here because we were visiting my sister who lived a couple block away. If you want to do boat... More
1
Vote
Room Tips
"Do not trust the photos on the Hotel's website. This is a very old property and not updated recently."
Read review
"Price is too high for the conditions of the hotel. Needs updates everything is old and is really hot."
Read review
"The Executive King room is extremely spacious!"
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"The king suite is very roomy."
Read review
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