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The Willows

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Traveller (100)
Room & Suite (182)
Dining (1)
Overview
  • Excellent49%
  • Very good38%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Multilingual Staff
Wheelchair Access
3 Star Hotel
All hotel details
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Reviews (1,015)
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464
376
89
37
21
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All reviewslincoln parkcontinental breakfastgreat neighborhoodlakeview neighborhoodquiet streethonor barhard boiled eggscozy hotelstay there againdepaul universitybrown linecubs gameparking garageolder hotelnice breakfastrestaurants and shopsnorth side
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21 - 25 of 987 reviews
Reviewed 9 February 2018

We've always loved staying here, and think of it as our Chicago hotel. Rooms are gracious, clean, and quiet. Staff go out of their way. While located on a side street, it is right at a major northside intersection, close to restaurants, shopping, and transportation....More

Review collected in partnership with this hotel
Thank Neil S
Response from Broughton H, Manager at The WillowsResponded 13 February 2018

Dear Neil, Thank you for taking the time to share your feedback of your recent, as well as your previous stays at the Willows in Chicago. It is pleasing to read your appraisal of the service and the hotel as well as the neighborhood. Please...More

Reviewed 7 February 2018

This is the second time we've stayed here. As we got ready to head to bed after a long day, I opened the bed and the bottom sheet was ripped about 12 inches. Being it 2:30 in the morning I didn't complain. Also when we...More

Review collected in partnership with this hotel
Thank Kimberly2911
Response from Broughton H, Manager at The WillowsResponded 9 February 2018

Dear Kimberly, Thank you for taking a moment to share your review with us and other travelers regarding your last stay at The Willows. While I am glad to hear that you are a returning guest, it saddens me to see that your last experience...More

Reviewed 31 January 2018

The decor is tacky and dingy. The lobby is not furnished as it looks in the website photos. The room was on the first floor, faced the pavement level of a parking lot, was very dark, and noise from the cleaning people talking in the...More

Review collected in partnership with this hotel
Thank rayvandenberg3
Response from Broughton H, Manager at The WillowsResponded 31 January 2018

Dear guest, Thank you for taking a moment to reach out to us and give us your honest feedback about your stay at The Willows. We do apologize that your stay did not meet your expectations and we hope we get another chance to make...More

Reviewed 29 January 2018

Stayed at this hotel this past Saturday night (1/27/18) as part of a wedding block. We ended up in a King room on the fourth floor (Room 400). Pros: Cute little boutique hotel in Lakeview. I probably walked past this place a million times in...More

1  Thank Eileen C
Response from Broughton H, Manager at The WillowsResponded 30 January 2018

Dear guest, Thank you for your detailed, wonderful review. Our team would like to thank you for appreciating everything we offer to our guests, from service to amenities, and for finding some time to share this, as well as the things you did not enjoy...More

Reviewed 26 January 2018

I live in the neighborhood and needed a place for world-traveler friends from Toronto and Dallas one weekend. I booked them in a room with 2 queen beds and it was a spacious room with a great, modern bathroom stocked with fresh towels and also...More

Thank CasonaRosa-Morelia
Response from Broughton H, Manager at The WillowsResponded 29 January 2018

Dear guest, I would like to first of all thank you for bringing your family to us from all over the world and trusting us to provide them with comfort and enjoyment while they are visiting you and Chicago. I also want to thank you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Multilingual Staff
Dry Cleaning
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Details
Price range
US$128 - US$316 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$128 - US$316 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Chicago
#67 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms
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Traveller (100)
Room & Suite (182)
Dining (1)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
9 March 2018|
AnswerShow all 5 answers
Response from Broughton H | Property representative |
There is a public parking garage located directly behind the hotel, and it is $25 per day with in and out of access. Thank you
0
Votes
JC J
18 November 2017|
AnswerShow all 5 answers
Response from Broughton H | Property representative |
Good morning, We do not offer a shuttle service thru the hotel, however there is a service called "GO AIRPORT" that offers shuttle to and from airports throughout Chicago. You can give them a call directly or set up your... More
0
Votes
Pollyjones
13 September 2017|
AnswerShow all 3 answers
Response from rudoffmm | Reviewed this property |
When we were there we did the aquarium, Navy Pier, the golden Mile, and a tour of Wrigley field. My wife has limited walking ability so we took Uber when we needed to travel. The lake front is not far from the Hotel.
1
Vote
Room Tips
"Spacious and clean always!"
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"Don't accept a first-floor room."
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"Parking requires a bit of a walk down a side alley, but your vehicle is in a covered and gated parking ramp."
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"Make sure to ask for a room without the drafty windows."
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