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The Westin Chicago River North

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#53 of 186 Hotels in Chicago
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The Westin Chicago River North
The Westin Chicago River North
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1,824 Reviews from our TripAdvisor Community

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Showing 1,759: English reviews
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London, United Kingdom
Reviewed yesterday NEW

This is a great property in central down-town Chicago with terrific access to everything you might want to do in the city. Rooms have had a recent remodel and are clean and comfortable. On this most recent visit I was upgraded to a 2-room suite on the Concierge Lounge level, which was quite spacious (really too much space for just...

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Helpful?
Thank Traveler104
Providence, Rhode Island
Reviewed 2 weeks ago via mobile

There are no negatives. Love ❤️ this city and enormously happy to be back. Staying here has been a highlight. Staff and from desk professionals are lovely, astute, and tuned in to travelers. Happy to be here - back to RI reluctantly.

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Helpful?
Thank providencedave
Management response:

Greetings Providencedave! Thank you for your response! We are delighted to hear you had a great stay with us! Our associates work hard to serve our guests and make your stay as memorable as possible. We look forward to hosting you when you come back to Chicago! Be Well, Wren Dahlfors

Reviewed 2 weeks ago

This was a fast weekend away. From the moment we arrived I was running. Toured the north side of the city got to see Wringle stadium, ( under construction) but never the less cool to see. Like our guide said " no worries of getting kicked out of one bar, there is another next door". There is an endless stream...

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Helpful?
Thank Terry M
Management response:

Greetings Terry M! I am happy to hear you had a great stay with us! The Westin Chicago River North is truly in the heart of downtown with so much to offer. We look forward to your next visit! Be Well, Wren Dahlfors

Chicago, Illinois
Reviewed 3 weeks ago via mobile

We used Amex points to spend a great weekend at this property. Room was clean and modern, Club level definitely the way to go. Excellent staff, and the lobby area with sushi bar also a plus, with its great lounge space. Parking cost crazy, but overall I would stay there again!!!

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Helpful?
Thank jamesdharris
Management response:

Greetings jamesdharris! Thank you for your invaluable survey! We are delighted to hear you had a great stay with us! We would love to host you on your next stay in Chicago. Be Well, Wren Dahlfors

Atlanta, Georgia
Reviewed 3 weeks ago

I came here recently for a work conference and was pleasantly surprised. The staff was fantastic at check in as well as anytime I interacted with them. The executive club lounge was one of the best ones I have ever been to at any Westin across the country - great view and great food being served. The gym was great...

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Helpful?
Thank ImranSAP
Management response:

Greetings ImranSAP! Thank you for your invaluable survey! We are so delighted to hear you enjoyed your stay with us. We pride ourselves on creating memorable guest interactions and are grateful to be at your service. Please think of us on your next trip to Chicago! Be Well, Wren Dahlfors

West Midlands, United Kingdom
Reviewed 3 weeks ago via mobile

This hotel is modern sleek and stylish. The staff are friendly and helpful. We stayed in room 904. This is a large room with a very comfortable king size bed. The decor was like the rest of the hotel - stylish and modern. The fridge in the room was unstocked which was a bit disappointing as we quite fancied a...

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Helpful?
Thank Phil_D_Matthews
Management response:

I am happy to hear that you had a great time in Chicago! The Westin Chicago River North has many amenities and is in such a great location. We look forward to hosting you on your next trip to downtown Chicago! Be Well, Wren Dahlfors

Milwaukee, Wisconsin
Reviewed 3 weeks ago

This is a really nice hotel if you get a good rate. The rooms are spacious and comfortable. There are nice toiletries, luxurious robes and super nice bedding. But I'm not sure it's worth the luxury prices they often charge, mostly because of the service. When I got to the room at 6 p.m., there were dirty plates in the...

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Helpful?
Thank Peter K
Management response:

Greetings Peter K! Sam in our Westin Workout Fitness Studio is a true gem and provides guests with a challenging workout. I apologize the rest of the service you received was not what you had expected. Please feel free to reach out to me directly at experience.1031@starwoodhotels.com. Be Well, Wren Dahlfors

Sydney, Australia
Reviewed 4 weeks ago

Stayed here for 5 nights in January. The lobby is very nice, good friendly service by doormen. Front desk staffs were very friendly and attentive during both check-in and check-out. The room was clean, spacious and modern. Good and friendly service during breakfast. Although the buffet choices seems to be limited but items on the menu was top notch. Hotel...

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Thank samsaml82
Management response:

We are delighted to hear you had a great stay with us. Our associates truly enjoy being able to serve you during your stay. We look forward to hosting you on your next trip to downtown Chicago! Be Well, Wren Dahlfors

Chicago, Illinois
Reviewed 4 weeks ago via mobile

We stayed at this hotel for a family getaway/birthday weekend for one of our children. We had such a great time! We swam, ate, enjoyed the sites of the area, and had a great breakfast there at the Westin. The staff were extremely friendly, and went out of their way to make our stay enjoyable. I especially enjoyed having access...

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Helpful?
Thank CMDWilson
Management response:

I am happy to hear that you had a great time with your family! The Westin Chicago River North has many amenities and is in such a great location. We look forward to hosting you on your next trip to downtown Chicago! Be Well, Wren Dahlfors

Stevensville, Michigan
Reviewed 4 weeks ago

Sam the manager at the Westin workout facility is amazing. I have suffered with neck and shoulder pain for years. He provided a deep tissue massage for my neck and shoulder that allowed increased range of motion immediately after the massage. He also gave me stretches and a strengthening routine for me to follow to help increase my strength. I...

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Helpful?
Thank a e
Management response:

Greetings A E! Our Westin Workout Fitness Center Personal Trainer, Sam is truly amazing! He works with each individual and is able to personalize each interaction. We thank you for choosing The Westin Chicago River North and are so delighted to hear you had a wonderful stay with us. Be Well, Wren Dahlfors

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: RM655 - RM2,299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
14 questions
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Leo
21 days ago
Glasgow, United Kingdom
19 days ago
Shakopee, Minnesota

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms facing the river have really nice views!”
 of 5 bubbles Traveler104, 21 Feb 2017 | Read review
“Bring your workout gear”
 of 5 bubbles peterkD3700YK, 27 Jan 2017 | Read review
“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
5 of 5