The Westin Chicago River North

The Westin Chicago River North

Traveller (631)
360
Panoramas (10)
Bed in room 1226
Room & Suite (489)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Marriott Bonvoy member rate available
Fully refundable before Thu, 23 May
No prepayment needed
Book Now with Marriott Bonvoy
RM 1,401
Fully refundable before Thu, 23 May
RM 1,401
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#79 of 207 hotels in Chicago
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Westin Chicago River North is situated along the riverfront in the esteemed River North neighborhood. Our hotel is the perfect base for exploring Chicago, IL, with nearby attractions including the Millennium Park, The Chicago Theatre District and the vibrant Chicago Riverwalk. Relax in your choice of accommodations, from traditional rooms to luxury suites, all with views of the Chicago River or the downtown skyline. Amenities include a fitness center with fitness classes, a restaurant and bar with river views and flexible event space.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Patio
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Marina View
River View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

320 North Dearborn Street, Chicago, IL 60654-5010
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
15.2 km
See all flights
O'Hare Intl Airport
25.2 km
See all flights
Clark/Lake
5 minChicago L
2,313Reviews32Q+A100Room tips
Traveller rating
  • 1,275
  • 693
  • 194
  • 80
  • 71
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
camefromfairfield wrote a review May 2021
Redding, Connecticut227 contributions122 helpful votes
5.0 of 5 bubbles
We stayed here using our free night certificate form Marriott (Platinum) and were upgraded to the penthouse (20th floor) Luxury Suite! This hotel had been closed for a year and had opened one day prior to our stay due to Covid. Needless to say, it was very quiet, and since we used our mobile key, we did not have any interaction with the staff at all.
Our suite was huge. We appreciate our upgrade so much! But we had stayed at the Renaissance across the street a couple nights prior and preferred that to the Westin. The main reason being this: our room at the Westin was on the Southwest facing side of the River and because the building in shorter than the ones that surround it, our room seemed very dark. The room at the Renaissance was directly facing the river facing North, and it was bright the entire day.
Although I always request a feather free room due to allergies, our room was not feather free.
We loved the White Tea Aloe bath amenities.
Shower looked like it would be amazing but had very little water pressure.
Loved having two bathrooms.
The location was perfect for our purposes..touring River North to apartment hunt for my daughter. It was walkable to everything but we used Uber at night, and some of the times we were tired from walking so much. RPM Seafood is worth the price and is right next door on the river. Yolk for breakfast delivery on the other side was also enjoyed and recommended!
Read more
Date of stay: May 2021
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 11 Oct 2021
Dear camefromfairfield, Thank you so much for the 5 Star Review! We very much appreciate your feedback and are thrilled you enjoyed your suite, the White Tea bath amenities, and the two bathrooms in your room! Our location is perfect as we are walkable to most all of the major attractions the City of Chicago has to offer. When you want to spend another night in the heart of River North on the banks of the Chicago River, we hope you will return to the Westin Chicago River North!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrewt105 wrote a review Jun 2022
Phoenix, Arizona1,188 contribution194 helpful votes
+1
5.0 of 5 bubbles
I stayed here for the first time on business for a 4 night stay. At check in I was recognized for my Bonvoy status. After staying at multiple various hotels in the Chicago area, this is my new spot I plan to stay. I even have 2 more reservations on the books for June and July!

This property is very well situated to just about everything. The property sits adjacent to the Chicago river which provides a phenomenal view of the Chicago skyline, the river, and has a nice area for ride share drop off/pickup.

The rooms are very well appointed with all of the latest amenities, a bed that is dreamy, and a bathroom that does not disappoint. For those that try to get a workout in, I was able to secure a room with a Peloton prior to check in which allowed me to keep up with my daily workout routine.

If you plan to book a room with a peloton, there is no option to “clip in” your cycling shoes if you bring them. All that you need is normal shoes and you slide them
In.

The lounge was a nice welcome for a light snack and coffee in the morning. Breakfast was also available but I opted to have breakfast in the main restaurant instead.

This Westin is a great place to stay and should be considered for any future stays in the area!
Read more
Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lynette wrote a review Jul 2021
Boston, Massachusetts38 contributions20 helpful votes
5.0 of 5 bubbles
We were lucky enough to use our suite night upgrade to stay in a luxury king suite, it was such a beautiful view of the river I enjoyed it so much, and the room was very large and was perfect for me and my two boys. The bed was comfortable, housekeeping was so great and attentive to all our needs, the staff were very helpful whenever we needed anything. Overall a great stay the best/largest most beautiful view I have ever stayed in. I didn't want to leave.
Read more
Date of stay: July 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: High floors have good views but you probably want to face the river for stunning views. We were...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 16 Jul 2021
Dear Lynette F, Thank you so much for the wonderful comments about your recent experience at The Westin Chicago River North! We are all so thrilled to know that you had such an amazing time with your family. We do have an amazing staff and our views of the river are breathtaking. Thank you again for the kind comments and we look forward to your next visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jesse c wrote a review Sept 2021
Atlanta, Georgia1 contribution
5.0 of 5 bubbles
Stayed at the Westin and my room was fabulous! Had a view of the Chicago river and partial Lake Michigan view.

The room was clean and sanitized as expected. Nearby self parking was arranged so that I had in/out privileges during my stay for one daily price of $55.00.

Didn’t eat at the restaurant or use the hotel bar as it was a busy, scheduled full type of visit.

Frequent traveler to Chicago and this was my first time staying at this location since it was built originally as a Nippon hotel.

I’d stay again without hesitation.
Read more
Date of stay: September 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 11 Oct 2021
Dear 88jessec, Thank you so much for the 5 Star Review of The Westin Chicago River North! It is great to know your room was fabulous, the hotel was clean and sanitized, and that you would stay again without hesitation! We cannot wait to have you as our guest when your travels bring you back to Chicago!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oldsurfer52 wrote a review Aug 2022
Gaithersburg, Maryland56 contributions77 helpful votes
5.0 of 5 bubbles
I am lifetime titanium with Marriott and , thus, have had alot of Marriott hotel stays over several years. This Westin River North Chicago ranks up there as one of the best . We stayed 5 nights on points, were rewarded with beautiful river view accommodations and a club lounge on the top floor that was awesome. The location is outstanding.....on the riverwalk next to Clark St with all its restaurants and a short walk to both millenial park and the magnificent mile. The real "stars of the show" are the staff. Amazing how friendly and hospitable they were all week! Daniel Sanchez at the front desk was terrific in assigning our room, recognizing titanium status and was fun to talk toi throughout our stay. Lisa, the concierge, explained everything we wanted to know about Chicago and guided us to great restaurants and tours. Beatrice and Quasi in the Club Lounge were always attentive to guest needs , kept the lounge clean all the time and took the time to chat. I can't say enough great things about this Westin. Highly recommend staying here when in Chicago. We will definitely be returning.
Read more
Date of stay: August 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Ask for riverwalk view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HidesKitchen wrote a review Sept 2022
New York City, New York284 contributions48 helpful votes
5.0 of 5 bubbles
We spent 6 nights (2+1 small dog) at this hotel and absolutely loved it. Very friendly & professional staff. The rooms are pretty standard, but the location is superb, and if our room had view of the river it was stunning! We had a car but because the hotel in such great location we only took the car out for one day and kept it in nearby garage the entire week. We walked everywhere, so many dining options nearby, we took the metro which station is so close to hotel.
We had access to the Club Lounge and the attendant who's there serving breakfast is very professional. The lobby bar has a spacious outdoor with view of the river too and waitstaff were super helpful.
My only complaint is the hotel should have staff routinely check the hallways. People leave leftover food plates, glasses, wine bottles, food boxes by their door and it would sit in the hallway for 2-3 days...I guess when there used to be room service it would regularly be picked up but doesn't seem to be the case now. Oh..and the room could use some maintenance...our closet door fell off the hinges twice!
Read more
Date of stay: September 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: River-facing room has great views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lvsattoc wrote a review Apr 2022
Beverly Hills, Michigan9 contributions17 helpful votes
5.0 of 5 bubbles
All of the recent reviews are true: this is a terrific hotel in a great location. I stayed here for one night with my family (2 adults, 3 kids). Right after booking two rooms, I called and requested connecting rooms, and the front desk was able to confirm that immediately. When we arrived, check-in was quick and painless. The executive club serves a full breakfast buffet; when we were there, the buffet included eggs, bacon, sausage, potatoes, toast, muffins, fruit, yogurt, etc. —and it was all very good. The rooms themselves were spacious and comfortable. The beds were wonderful; the Westin mattress was typically terrific, and the linens were very comfortable. The hotel staff were all welcoming and very friendly. My son cut his finger when we were checking out, and the concierge (Lisa) got a band-aid out of her purse and gave it to him. A small but telling example of how customer-oriented everyone here is.

All told, this is a great hotel for a business or pleasure stay. I look forward to returning soon.
Read more
Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DoCo Tommy wrote a review Jan 2020
Chicago, Illinois113 contributions72 helpful votes
5.0 of 5 bubbles
We booked this hotel at that last minute. It is a very nice hotel and one of the better Westins that I have stayed at. We were upgraded to a river view room. The room was large, comfortable and spotless. The hotel is well positioned - you are on the river, can walk to the theatre district, Michigan Av, Navy Pier and the restaurants on Kinzie, Hubbard and river north. There is a restaurant, 320 River in the hotel that we did not dine at. I will stay here again.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SofiaWinkler, wes at The Westin Chicago River North
Responded 21 Jan 2020
Jgeraldc, We are delighted to have been your chosen hotel during your recent stay in Chicago. It was truly a pleasure to serve you. Sincerely, SOFIA WINKLER Guest Experience Specialist Front Office sofia.winkler@westin.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MsHellfire wrote a review Oct 2021
United States394 contributions654 helpful votes
5.0 of 5 bubbles
Check in: Paloma was very pleasant at check in and I was in touch with her to request a room with a tub via the chat prior to arriving which she duly did. Unfortunately no suite upgrades were available for ambassador status however it was awesome that the club lounge is open in the mornings.

Room was very comfortable and the black out curtains super effective.

Good location for where I needed to be and late check out was granted without issue.
Read more
Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chad Rigsby, Guest Services / Front Office at The Westin Chicago River North
Responded 11 Oct 2021
Dear MsHellfire, Thank you so much for taking the time to write a 5 Star Review about your recent experience at The Westin Chicago River North! We are thrilled Paloma was pleasant and was able to accommodate your request for a room with a bathtub! We are also excited to once again provide most of the services and amenities our guests expect when staying at a Westin. Thank you for your loyalty and we hope to have you as a return guest when your travels bring you back to Chicago!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amy Munns wrote a review Sept 2022
227 contributions13 helpful votes
+1
5.0 of 5 bubbles
I stayed at this hotel with my family. I got a suite upgrade with using my suite upgrade certificate and this suite felt like suite indeed.

The living room area was very spacious with the tallest windows that I've ever seen in the hotel room. My son really enjoyed the living room area. There were 2 restroom which I like. There were separate bath tub and shower which I love.

It is sad that I could not have a river view suite but I could see at least partial of it. The view was the same in the living room and bed room. We were too busy to enjoy the view from the hotel anyway so it didn't hurt me so much.

The problem of this hotel was the quality of food but I figured all of Marriott hotels are serving this low quality of food. I talked to the manager (Ms. Jennipher Griffin) and she took my concerns seriously.

This hotel does not have a pool but there is a gym which is very spacious. It has all kind of equipment so if you love to work out this is the right place.

I think the location of this hotel is fantastic. I highly recommend if you are looking for a suite room at reasonable price.

I will definitely visit again if Marriott hotel improves its quality of food to serve their high status members.
Read more
Date of stay: August 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from jesse c
Atlanta, Georgia1 contribution
I’m not certain. I didn’t use the lounge during my trip. I had a very busy schedule and only used the hotel for sleeping.
Alicia asked a question Nov 2021
11 contributions
Is the lounge open
Answer from Chad R
Good Day Andrew F! Yes, our Club Lounge is open Monday through Friday and the current hours of operation are below: 6am-7am Coffee, Whole Fruit, & Pastries 7am-10am Full Breakfast 10am-Noon Beverage Service Only Noon Lounge Closes
Alicia asked a question Oct 2021
11 contributions
Hi, are there connecting rooms?
Answer from Tami D
1 contribution
Great question, I'm not sure, I have never had a connecting room there. I would definitely call and ask.
Thomasglee13 wrote a tip Mar 2024
4 contributions3 helpful votes
2.0 of 5 bubbles
"Worth the view of the river. The club lounge is a must if you are traveling with family that serves drinks, food throughout the day. "
Read full review
Steve G wrote a tip Dec 2023
1 contribution
3.0 of 5 bubbles
"The restaurant staff needs sensibility training. The level of service is not the same for everyone. "
Read full review
Mark S wrote a tip Oct 2023
8 contributions
1.0 of 5 bubbles
"Avoid this chain if fragrances cause you migraines, sinus problems, respiratory problems or rashes."
Read full review
christymelot wrote a tip Aug 2023
Shawnee, Oklahoma19 contributions
5.0 of 5 bubbles
"This hotel is worth the cost. You will not be disappointed. "
Read full review
Lupa2010 wrote a tip Jul 2023
42 contributions6 helpful votes
5.0 of 5 bubbles
"Beds are a dream! Staff are excellent. 100% recommend"
Read full review
Not the right property for you?
There are more places to choose from in the Chicago area.
PRICE RANGE
RM 1,486 - RM 2,474 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin chicago river north hotel chicago, westin chicago river north, chicago westin
LOCATION
United StatesIllinoisChicagoCentral / Near North Side
NUMBER OF ROOMS
445
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE WESTIN CHICAGO RIVER NORTH: UPDATED 2024 Hotel Reviews, Price Comparison and 1,041 Photos (IL) - Tripadvisor

Frequently Asked Questions about The Westin Chicago River North
Which popular attractions are close to The Westin Chicago River North?
Nearby attractions include Medieval Torture Museum (0.4 km), Chicago River (0.2 km), and The Chicago Theatre (0.4 km).
What are some of the property amenities at The Westin Chicago River North?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Chicago River North?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin Chicago River North?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Chicago River North?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Westin Chicago River North?
Conveniently located restaurants include Miss Ricky's, Doughnut Vault, and Bavette's Bar & Boeuf.
Are there opportunities to exercise at The Westin Chicago River North?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin Chicago River North?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Chicago River North?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Chicago River North offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
All Chicago HotelsChicago Hotel DealsLast Minute Hotels in ChicagoHotels near The Westin Chicago River North
Things to DoRestaurantsFlightsTravel StoriesCruisesCar Hire