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The Westin Chicago River North

CancelonUS$451*
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#58 of 188 Hotels in Chicago
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$733*
US$451*
Great Deal
US$579*
US$579*
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The Westin Chicago River North
The Westin Chicago River North
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1,891 Reviews from our TripAdvisor Community

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Redwood City, California
Reviewed yesterday NEW

From the time we checked in at 3:00am we received awesome customer service from very caring and helpful staff. Room were spacious, clean and great views. The Westin is located within walking distance to best parts of Chicago.

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Helpful?
1Thank GREG A
HOTEL’S FAVOURITE REVIEW
Reviewed 9 April 2017

This is a great hotel, situated right on the River, in a very convenient part of the city. The staff was once again, very very good. Extremely polite, extremely helpful, and I kind of felt at home when the concierge, who's name I didn't get but is a very nice sweet lady, cautioned me about leaving the hotel the way...

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Helpful?
2Thank NY_global2
About Hotel's Favourite Review
Management response:

Greetings NY_global2! Thank you for your kind words regarding our associates. We strive to provide our guests with the best hospitality service and are delighted to hear you enjoyed your stay with us! Our Westin Heavenly bed provides great comfort and an invigorating sleep. We look forward to your next visit to Chicago! Be Well, Wren Dahlfors

Reviewed 4 days ago NEW

Great location. Walkable to everything. Good food options - they have upscale restaurants as well as a great quick food service location with a lot of options. The hotel has been completely redone and the room and bed was very comfortable. My only complaint is that the room is very "minimalist" if you truly love that. There was only 2...

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Helpful?
Thank Bonniesal
Management response:

Greetings Bonniesal! We are delighted to hear you had a great stay with us! We look forward to your next stay in Chicago. Be Well, Wren Dahlfors

Oklahoma
Reviewed 5 days ago NEW

This is a nice Westin property offering a great location just north of the Chicago River. The rooms are good size and seem to be updated in the last 5 years. Starwood Platinum benefit includes welcome points and access to Executive Lounge. No room upgrade offered and sub par lounge with "tipping card" struck a few nerves with me as...

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Helpful?
Thank Kokomo1037
Management response:

Greetings Kokomo1037! Thank you for your response. We appreciate your feedback as it is integral to improve our guest experience. I encourage you to reach out to me directly at experience.1031@starwoodhotels.com to discuss your experience. Be Well, Wren Dahlfors

Reviewed 6 days ago NEWvia mobile

My husband and I stayed here one evening to be closer to Navy Pier for a dinner cruise. We absolutely loved it. The hotel is beautiful and clean. The staff was so friendly and helpful. I enjoyed the entire stay. We had such a great time we stayed an extra night! I highly recommend this hotel. You will not be...

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Helpful?
1Thank andreadavis1122
Management response:

Greetings andreadavis1122! We are delighted to hear you had a great stay with us! We look forward to your next stay in Chicago! Be Well, Wren Dahlfors

Mississauga, Ontario
Reviewed 6 days ago NEWvia mobile

Got a great last minute deal to stay at this gorgeous property, which has just about the most convenient location in Chicago. With ample restaurants nearby, we wanted for nothing. The staff is also so friendly here. As we arrived over a rainy weekend, it was the front desk that offered all 4 of us umbrellas, that we're a lifesaver!...

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Helpful?
Thank RMZB
Management response:

Greetings RMZB! We are delighted to hear you had a great stay with us! We look forward to your next visit in Chicago! Be Well, Wren Dahlfors

Chicago, Illinois
Reviewed 6 days ago NEWvia mobile

For a hotel that consistently earned 4.5 stars in reviews, I was very disappointed. We are local, and purchased a room at the last minute through a third party vendor and we were absolutely treated like third class citizens as a result. The amenities the helpful reservation agent had promised didn't materialize and I had to get snarky to get...

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Helpful?
Thank corolt
Management response:

Greetings Corolt! Thank you for your response! I encourage you to reach out to me directly at experience.1031@starwoodhotels.com to discuss your experience and let us know who you contacted at the property. Be Well, Wren Dahlfors

Worthing, United Kingdom
Reviewed 1 week ago via mobile

We have stayed here four or five times now, when we visit the NRA show in Chicago and the hotel has always delivered. As you would expect the staff are friendly, pleasant and knowledgeable, the rooms are neat and tidy with comfortable beds and nice views of the river. Nice open plan bar area with agents selection of drinks and...

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Helpful?
Thank Steve C
Management response:

Greetings Steve C! We are delighted to hear you had a great stay while at the NRA conference. We hope the show was successful and look forward to your return next year! I suggest trying out one of Chicago's famous deep dish pizza places on your return. Be Well, Wren Dahlfors

Reviewed 1 week ago via mobile

The experience from check-in on (including the welcoming young ladies at check in, who recommended Portello's) has been wonderful. And the Concierge service by Lisa and Diane has made me feel like I'm staying at a Ritz Carlton. From getting me Cubs tickets, to restaurant recommendations, to booking tours and giving directions they treated me like I was a VIP...

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Helpful?
Thank 432neilm
Management response:

Greetings 432neilm! We are delighted to hear you had such a wonderful experience during your last stay! Lis and Diane are true geniuses when it comes to Chicago and creating unique guest experience. We look forward to your next stay with us! Please reach out to the property upon your next visit and we will make sure to get you...

Los Angeles, California
Reviewed 1 week ago

A clean bed, but almost non existent draws for your belongings, no bathroom amenities (really, not even a measly Q-tip???) and the WORST HOTEL FOOD EVER, then this place is for you! Seriously, we were shocked by what this Westin had become. In 2015, they did a remodel of the hotel. While most of the public spaces were vastly improved,...

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Helpful?
1Thank Fortuna I
Management response:

Greetings Fortuna I! Thank you for your response. I am disappointed to hear your stay with us was not exemplary. Your note will be shared with our team to ensure we create the best guest experience for all of our guests. Be Well, Wren Dahlfors

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: RM855 - RM3,176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#35 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
15 questions
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Leo
3 months ago
Indianapolis, Indiana
Glasgow, United Kingdom
3 months ago

See all questions (15)

Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view.”
GREGA_13, 27 May 2017 | Read review
“Rooms on the river side of the hotel offer the best views of city.”
Kokomo1037, 23 May 2017 | Read review
“Best tip is do not stay here!”
FortunaI, 16 May 2017 | Read review
“chose somewhere else”
neptunecow, 16 May 2017 | Read review
“west side rooms are quiet”
rsglickenberger, 10 May 2017 | Read review
5 of 5
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US$451* /night
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Expedia.comUS$579
Booking.comUS$579
HotelQuicklyUS$733
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Prices are for 1 room, 2 adults
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