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The Westin Chicago River North

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#55 of 187 Hotels in Chicago
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The Westin Chicago River North
The Westin Chicago River North
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1,863 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,797: English reviews
Burbank, California
Reviewed 1 week ago

I stayed this week. Location is great. Check in was fast. Oversized rooms with large bathroom, sofa etc. Internet was expensive and very slow - to the point where it froe between about 9:30 PM and 10:30 PM and I gave up. Speed was OK again after 11 PM. Room was missing minor details like I had no "Do not...

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Helpful?
Thank DSCornish
Management response:

Greetings DSCornish! Thank you for your response! On behalf of all of our associates, I want to apologize for your stay not being as expected. I welcome you to email me directly at experience.1031@starwoodhotels.com to discuss further. Be Well, Wren Dahlfors

Reviewed 1 week ago

We spent a weekend at this hotel. Check in was quick and we were settled into our room quickly. We were lead to believe that there was wifi included... There is not. You have to pay daily for wifi at an unreasonable cost which was extremely disappointing. There is however this "free wifi" at the lobby. Location was great as...

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Helpful?
Thank lunapowa
Management response:

Greetings lunapower! We are disappointed to hear your stay was not as expected. I would appreciate connecting more on the details of your stay. Please reach out to me directly at experience.1031@starwoodhotels.com to discuss further. Be Well, Wren Dahlfors

Little Rock, Arkansas
Reviewed 1 week ago

My stay at this hotel was wonderful. It's in a great location in the heart of downtown on the river. So much was in walking distance. The hotel staff were really courteous and helpful. Rooms were comfortable and clean. Bed super comfy. Great use of space and light. note: there are little fridges, but they don't get cold. I don't...

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Helpful?
1Thank galaxiecarol
Management response:

Greetings galaxiecarol! We are delighted to hear you had a great stay with us! The River North neighborhood provides wonderful restaurants and fun adventures for all. We look forward to hosting you on your next stay. Be Well, Wren Dahlfors

aurora, illinois
Reviewed 1 week ago

We loved the Westin. The staff were so friendly. The location was excellent. The room was very nice. The view we got from our room was scenic. We asked for a small fridge and they gladly brought one to our room. Would stay theer again.

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Thank torioloco
Management response:

Greetings torioloco! We are delighted to hear you had a great stay with us! Please consider The Westin River North for your next trip to Chicago. Be Well, Wren Dahlfors

Carmel, Indiana
Reviewed 1 week ago via mobile

I attended a meeting in Chicago & stayed at the hotel one night. It's a great location, close to many restaurants and bars and is on the Chicago River. The hotel was accommodating in allowing us an early check in & a late check out so we didn't have to store luggage. The rooms were clean and updated, the beds...

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Helpful?
1Thank Bookroxy
Management response:

Greetings Bookroxy! We are delighted to hear you had a great stay with us! Our associates strive to create a memorable guest experience and are ensure each guest leaves feeling rejuvenated. We look forward to hosting you on your next trip to Chicago. Be Well, Wren Dahlfors

Greater Cincinnati
Reviewed 2 weeks ago

The Westin Chicago River North was the perfect location for our weekend visit. Close to sightseeing, some of the best restaurants and across from the House of Blues. The hotel's 320 restaurant and bar, with its fabulous river view, gave us a chance to relax and plot our next adventure. The lobby was welcoming with fresh flowers, delicious hot apple...

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Helpful?
Thank jmweb1026
Management response:

Greetings jmweb1026! We are delighted to hear you had a great stay with us! The Westin Chicago River North provides excellent views of the Chicago River and is close to some of the cities best restaurants and attractions. Next time, visit our Westin Workout Fitness Studio Instructor, Sam for a rejuvenating workout. We look forward to hosting you on your...

Curitiba, Parana, Brazil
Reviewed 2 weeks ago

The hotel is very well located. Walking distance to many restaurants and bars, close to Michigan Avenue an near Millenium Park. The room is big, the bed is awesome, really really comfortable. The bathroom is large enough and I loved the 2 shower thing. Nice staff and 320 River Bar is good.

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1Thank Luis F
Management response:

Greetings Luis F! We are delighted to hear you had a great stay with us! The River North neighborhood provides some of Chicago's best shopping and restaurants. Our Westin Heavenly Bath provides guests with a relaxing and rejuvenating atmosphere. We look forward to your next trip to Chicago! Be Well, Wren Dahlfors

Reviewed 2 weeks ago via mobile

The hotel is in a great location and the rooms are a decent size, and newly renovated. However I was Disappointed with the $11 charges to my room for calling toll FREE air line phone numbers when I had an emergency come up.

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Helpful?
Thank theaccrual
Management response:

Greetings theaccrual! Thank you for your response! I welcome you to reach out to me directly at experience.1031@starwoodhotels.com to discuss your stay. Be Well, Wren Dahlfors

Bonita Springs, Florida
Reviewed 2 weeks ago

Pretty tired Westin Hotel. The staff was terrific but the hotel and rooms need to be updated. Very convenient location. Everything was clean and the staff were very professional. For the price point they are charging, there are nicer properties in the neighborhood.

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Helpful?
Thank Tchild17
Management response:

Greetings Tchild17! Thank you for your response! We are delighted to hear you had a great stay with us. Please reach out to me directly at experience.1031@starwoodhotels.com and I would be happy to ensure you have an upgraded and renovated room upon your next stay. Be Well, Wren Dahlfors

Reviewed 2 weeks ago via mobile

I stayed at the Westin Chicago River North Hotel on April 3-5th for a business trip. The hotel is comfortable, clean, quiet and in a great location. There's a free breakfast on the 20th floor, which was really nice. I was able to easily walk to many nearby restaurants, which made the trip easier. Staff was very friendly.

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Helpful?
Thank T L
Management response:

Greetings TL! We are delighted to hear you had a great stay with us! The River North neighborhood provides some of the best restaurants in Chicago. We hope you were able to check out the fantastic views of the Chicago River down on the Riverwalk and look forward to your next trip to Chicago. Be Well, Wren Dahlfors

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: RM898 - RM2,615 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
15 questions
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Leo
2 months ago
Indianapolis, Indiana
Glasgow, United Kingdom
2 months ago

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club lounge access is a must! You won't be sorry!”
dirtykettleone, 24 Apr 2017 | Read review
“Call ahead to ensure your room is what you paid for”
lunapowa, 15 Apr 2017 | Read review
“River view”
StephNewYork, 20 Mar 2017 | Read review
“The rooms facing the river have really nice views!”
Traveler104, 21 Feb 2017 | Read review
“Bring your workout gear”
peterkD3700YK, 27 Jan 2017 | Read review
5 of 5