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Hotel Chicago Downtown, Autograph Collection

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#79 of 186 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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967 Reviews from our TripAdvisor Community

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Showing 906: English reviews
Maitland, Florida
Reviewed 2 December 2014

We had a great time staying at the Hotel Chicago. Our daughter forgot her necklace in the safe and after speaking with loss prevention- the necklace was found and returned, even after we had already traveled back home. Every employee that we met- from the valet to the doorman, front desk clerk, housekeeping and loss prevention director- was the epitome...

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2Thank Jody V
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Jody V, Thank you for the kind words about our hotel and team. We love our guests and are always happy to hear that our service made your stay exceptional. It was our pleasure to have you and to return your lost necklace. Going the extra mile, providing twin beds instead of small cots are just some of the ways...

A Coruña
Reviewed 30 November 2014

Excellent location near metro and walking distance of millenium mile, parks and downtown. Staff is particularly nice and helpful. Rooms are big and bed super comfortable. They are just in front of house of blues for sunday brunch!

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Thank albertorod
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

albertorod, Thank you for your kind words about Hotel Chicago. We agree, our location is a highlight, and we’re glad you received a warm welcome from our team. It is a pleasure for us to have each guest, as we strive to make your stay with us exceptional. Hotel Chicago loves to offer big rooms and comfortable beds because we...

Wayland, Michigan
Reviewed 28 November 2014

Great location, wonderful staff, clean and comfortable rooms. Our room had a view of the river. Located right next to the House of Blues. A easy walk to all the famous places in Chicago. We had a wonderful time.

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Thank cathyduke
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

cathyduke, Thank you for the 5 star review! We’re glad that you enjoyed your stay and that our location, right next to the House of Blues was a highlight. There is so much to see in Chicago, and most of it is steps out the doors here at our hotel. It was a pleasure to have you; our team genuinely...

King County, WA
Reviewed 28 November 2014

Great location downtown - blocks from shopping - center of the best 'old school' infamous restaurants in the city. If you are only in town for a couple nights - this is the perfect spot. Great restaurant & bar inside too for off season when you dont want to walk far. They did very well for a large 50+ meeting...

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Thank Michele F
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Michele F, We agree, our location is a highlight of Hotel Chicago as it is close to shopping and some of the best eateries in the city. We strive to welcome each guest, and promptly give attention to their needs. Thank you for your kind words about our large meeting space and service. We are glad too, you could enjoy...

Tampa, Florida
Reviewed 24 November 2014

I just completed a weekend stay and must say the property and staff were top notch and service was unparalleled. We were upgraded to a one-bedroom suite which had two full bathrooms and a very comfortable living room/sitting area. We did not hear any of the other guests from our room and were very happy with the accommodations. The location...

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Thank FLTrav23
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

FLTrav23, We are so glad that Hotel Chicago could be a part of your city getaway and that we could make your stay exceptional. Your thanks have been passed on to Andy, and we agree he is a wonderful part of our team. Our location is a highlight of Hotel Chicago as we’re close to the city’s best eateries and...

Reviewed 24 November 2014 via mobile

The location was very close to all the action. Top notch. It is right next to the house of blues. Use that location to find it. It was a bit hard to find where to unload your car. The water temp of the shower was a bit cold. Not really warm.

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Thank Moby Sean V
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Moby Sean V, Thank you for your recent stay at Hotel Chicago. We’re pleased you found our location hard to beat! We appreciate your feedback about our unloading area and water temperatures. It helps us to know how to better serve our guests, and we are taking your feedback seriously. If you are in Chicago again, we’d love to have...

Springfield, Illinois
Reviewed 24 November 2014

Used this hotel to be close to the house of blues this past weekend. You cannot beat the location to the house of blues! Steps away from the venue! Check in was quick and easy. The staff that we encountered were helpful and very friendly. We had a room on the 12th floor. Great view of the city and river....

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1Thank Laura C
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Laura C, Location, location, location! We agree, our proximity to the House of Blues is a highlight! We are known for our friendly team, and strive to make each stay exceptional because it is truly a pleasure to have each guest! There are always many things to do in Chicago, so we hope to see you back soon!

Reviewed 23 November 2014 via mobile

First thing i want to point out is the good part and that is hotel being right in the city. Now the bad part was the heat in the room was not working even when we set the temperature to 80 degrees. Being luxury hotel it didnt provide free breakfast or wifi, then bathroom lock was broken and then the...

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1Thank Manny S
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Manny S, Thank you for being a guest of Hotel Chicago. It was our pleasure to have you. We always love hearing back from our guests, and appreciate your feedback about our Wi-Fi cost and breakfast not being an inclusion. Our current renovations promise to raise the bar on luxury stays, and we apologize if our elevators were not in...

Orange, California, United States
Reviewed 23 November 2014

The photographs of the hotel are much better than the reality. It is more worn and dated than we expected. Our room had a decent sized stain on the carpet that I preferred not to think was blood, there was no hot water at our bathroom sink (discovered when forced to shave with ice water the following morning) and the...

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3Thank Bruce W
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Bruce W, We are best known for our friendly staff, accommodations and location, and thank you for your kind words about our hot showers! We always appreciate hearing from our guests and thank you for your feedback about our room’s furnishings. We apologize for the stain on your carpet, and that the reading light was not in proper order. We...

Montclair, New Jersey
Reviewed 22 November 2014

Not impressed by this boutique hotel. My hotel room had a tired look and feel: old furniture, a hardened imprint on the rug where a hot iron must have sat; lamp switches that were hard to find and not all working; a remote control that needed new batteries. My oatmeal came with a hard ball of brown sugar. The bed,...

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1Thank Sara E
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Sara E, Thank you for your kind words about our hotel team and comfortable beds. It was our pleasure to have you. We always appreciate hearing back from our guests, and thank you for your feedback about the room and desired updates. We apologize that some of your lamps and the remote control were not in proper working order. Our...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Price Range: RM504 - RM2,037 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#50 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travellers.
23 questions
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Chicago, Illinois
Washington DC, District of Columbia
Sarnia
over a year ago

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Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice view from the upper floors”
  • Nice view from our room on the 16th floor.
 of 5 bubbles the_3_adventurers, 9 Feb 2017 | Read review
“If available a river view is nice.”
 of 5 bubbles MichelleH193, 6 Feb 2017 | Read review
“Ask for the River side. The rooms are not well-lit, but they bought an extra lamp in for us.”
 of 5 bubbles , 2 Feb 2017 | Read review
“fl 9 and higher for the best view”
 of 5 bubbles diamelliaw, 1 Feb 2017 | Read review
“Specify if you want a view or not! Views can be noisy.”
 of 5 bubbles shockett23, 26 Jan 2017 | Read review
5 of 5