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Hotel Indigo Chicago Downtown Gold Coast

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Hotel Indigo Chicago Downtown Gold Coast
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1,208 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Chicago Downtown Gold Coast
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Showing 1,140: English reviews
Pittsburgh, Pennsylvania
Reviewed 30 June 2014

When you walk into the hotel it looks really nice, but when you get to your rooms forget it!! We got to our room my daughter took a shower the water would not go down the drain and it did not get fixed until the next day. The floors were laminate and they were all peeling . The rug in...

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Helpful?
Thank Kathy M
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Kathy, We sincerely apologize your were disappointed during your stay with us. We strive to provide superior service and accommodations and your comments are very important to us. We will be sharing your comments with out Housekeeping and Maintenance Departments as we work to correct the concerns you shared. I was glad to hear you enjoyed the staff. We will...

Los Angeles, California
Reviewed 29 June 2014 via mobile

Hotel Indigo is a gorgeous hotel in Chicagos Gold Coast area. Total luxury. The bed was lush and comfortable. Good shopping and restaurants close by. Staff was friendly and accommodating Hotel decor was very nice. Very clean and comfortable setting with a dash of luxury thrown in.

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Helpful?
Thank Molly R
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Molly, We could not have said it better ourselves! Thank you for sharing your wonderful comments. We couldn't be happier you enjoyed our beds and had a comfortable stay. You are absolutely right when you say we are close to many great restaurants and shopping. Our location is one of the best in the city. Thank you for choosing our...

Washington DC, District of Columbia
Reviewed 28 June 2014

I stayed here along with two coworkers for one night and it really felt like we were staying in a hostel. Each of our rooms were pretty beat up - paint dings, laminate flooring that clearly had water damage, the shower water ran out into the bathroom and soaked the bathmat, etc. The bed was also very hard and there...

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Helpful?
1Thank Cynthia S
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Cynthia, Thank you for sharing your feedback regarding your experience during your recent stay. We appreciate you taking the time to share your comments and will be sure to pass along the information to our Housekeeping and Maintenance Departments as we work to correct the concerns you experienced during your stay. Your feedback will allow us to make the necessary...

North Chicago, Illinois
Reviewed 26 June 2014

I normally do not do these types of things. I will normally chalk up my experience to a lesson learned. However, being in the hotel industry I was bothered by the number of problems we had. First was the 45 dollar valet parking, i mean i understand it is Chicago, but offer your guests an alternative to park. Checking in...

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Helpful?
1Thank JayWit24
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

JayWit24, Thank you for sharing your feedback. It is our goal to provide superior service and accommodations and your comments are important to us. Feedback such as yours allows us to target problem areas and taken necessary action to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to...

London
Reviewed 26 June 2014

Stayed for 8 nights at this small but smart boutique styled hotel. Colorful, clean and modern room of great comfort. Relaxed stay on a busy and hectic business schedule just far enough away from the main drag in Chicago. Walking distance of dozens of great bars and restaurants as well as the shores of Lake Michigan. Highly recommend.

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Helpful?
Thank LondonAlan63
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

LondonAlan63, Thank you for sharing your great comments! We appreciate the feedback and share all our comments with our Team. We celebrate the successes and focus on the opportunities for improvement. We are happy you were able to relax a bit during your busy visit to Chicago! This is really our goal, to offer superior service and accommodations for a...

Fishers, Indiana
Reviewed 26 June 2014

Check-in took over four hours. They kept telling us the room would be ready soon and it wasn't. Found out later from someone else that they had two people on vacation and had someone from maintenance in charge of housekeeping that had never done the job before. Only two desk people available so there was always a line for any...

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Helpful?
Thank MJMS589
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

MJMS589, Thank you for sharing your feedback. We take all our guest reviews very seriously and we will be sharing your comments with our entire Team. As well, while we don't own the garage next door, we will be certain to share your comments with them as well in an effort to improve the overall guest experience. Thanks again for...

Urbana, Illinois
Reviewed 25 June 2014

I came to check in with my party at approximately 5:20 pm. Check in time was listed as 4:00pm on the website and in my confirmation email. Once I got to the desk, the clerk informed me that my room was not ready. So I asked them for an approximation of time we still had to wait, since my party...

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Helpful?
Thank pamu033
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Pamu033, Thank you for taking the time to share your feedback regarding your most recent stay. I sincerely apologize for the inconvenience at check-in and will be sure to look into the matter further. You are correct, our check in time is guarantee at 4:00 PM and I sincerely apologize we did not have a room ready upon your arrival....

Staines, United Kingdom
Reviewed 20 June 2014

We stayed in this hotel for one night before flying back to the UK after a few days on back to back meetings. The hotel was really lovely, comfy beds, spotlessly clean. Great location for exploring down town. The staff were friendly and helpful.

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Helpful?
Thank chalie48
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Chalie48, We loved this line in your review..."The hotel was really lovely, comfy beds, spotlessly clean." This is exactly what we aim to provide and your comments will be shared with our entire Team. Please be sure to stop in and see us again if your ever back in the Chicago area. We'd love the opportunity to have you as...

Edinburgh
Reviewed 18 June 2014

Had a lovely stay here. Staff were really friendly. Maria Z in housekeeping was great and very helpful for directions. Alma was amazing managed to get us cubs tickets. Would definately stay there again. Beds were extremley comfortable.

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Helpful?
Thank Hannah M
Destini W, General Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Hannah, We hope you enjoyed the Cubs game and will certainly pass on your comments to both Alma and Maria Z! We love to recognize employees who have stood out during a guest stay and couldn't be happier that both Alma and Maria Z. contributed to your enjoyable stay with us! We're delighted you would stay with us again and...

London, United Kingdom
Reviewed 18 June 2014

Stayed here 10-16 June as part of an architectural group visiting the city and area. The hotel is situated in a pleasant residential street with an interesting variety of houses. It is within walking distance of the lake, restaurants and shops. Our room was on the 10th floor (1003): it had two large beds, a small sitting area, shower room...

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Helpful?
1Thank christinaelisabeth
IHGCare, Guest Relations Manager at Hotel Indigo Chicago Downtown Gold Coast, responded to this review

Dear christinaelisabeth, Thank you for taking the time to post a review of our property. I am pleased that you liked our location. However, please accept my apologies for falling short of your expectations. Your comments about the air conditioning unit, bathroom facility and hotel condition will be forwarded to the ownership of the hotel to be taken into consideration...

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Hotel Indigo Chicago Downtown Gold Coast The newest member of the Intercontinental Hotels Group family, Hotel Indigo is a branded boutique hotel that offers a refreshing alternative to traditional hotels. Quietly nestled on a tree-lined street, Hotel Indigo Chicago Downtown Gold Coast is located in one of Chicago's oldest and most historical neighborhoods, and is just steps from downtown Chicago and easily accessible from O Hare International Airport (ORD) and Midway Airport (MDW) . The location is ideal for guests who want to spend their days shopping on Chicago's Magnificent Mile and Oak Street's Boutique Row or indulge in the nightlife of Rush Street. Guests staying in enjoy free wireless Internet , Aveda bath amenities, spa-inspired showers, complimentary fitness center, locally roasted Metropolis coffee products in our restaurant and a fine wine selection in Phi, our lobby lounge. Hotel Indigo Chicago Downtown Gold Coast is pet friendly , and has numerous amenities for your travel companions so they may enjoy their stay as much as you will. Our Torchbearer Award winning service will be sure to impress all guests. Enter Hotel Indigo and sense the difference. The colors calm. The imagery excites. The architecture delights. You are relaxed, refreshed, renewed. You are inspired! ... more   less 

Additional Information about Hotel Indigo Chicago Downtown Gold Coast

Address: 1244 N Dearborn Pkwy, Chicago, IL 60610-5197 (Formerly Claridge Hotel)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: RM370 - RM1,604 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Chicago Downtown Gold Coast 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Hotel Indigo Chicago
Chicago Hotel Indigo
Hotel Style:
#30 Spa Hotel in Chicago
#99 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Chicago Downtown Gold Coast staff and other travellers.
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Questions? Get answers from Hotel Indigo Chicago Downtown Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I would stay somewhere else.”
 of 5 bubbles pneece, 8 Jan 2017 | Read review
“Higher floor, back( no view) or corner. Can be noisy on lower floors.”
 of 5 bubbles 815briank, 1 Jan 2017 | Read review
“Avoid 505 at all costs!”
 of 5 bubbles grannye, 12 Oct 2016 | Read review
“Avoid rooms near the elevator. Can be a bit loud.”
 of 5 bubbles DowntownDean, 11 Oct 2016 | Read review
“Room 414 has mold in shower. Do not pick that one.”
 of 5 bubbles Pamw329, 9 Oct 2016 | Read review
5 of 5