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Very disappointed in this location. Breakfast staff is slow and unorganized. The female breakfast servers were the worst. Silvino tried and has a great attitude but they didn’t seem to have the tables zoned. I’m not sure where the breakdown is but it shouldn’t take...More
Originally we were booked at The Hoffman Estates Inn through Booking.com. It was a very unpleasant experience and process and that was just one day! I desperately checked on Hotwire.com and found the Holiday Inn Crystal Lake and booked it! When I walked in it...More
Response from Kimberly W, Manager at Holiday Inn Crystal LakeResponded 21 March 2017
We are very pleased that we were able to turn your trip around! I will definitely pass this great review to all of our staff members!
The staff at this hotel is one of the best. They all go out of their way to help me whenever I'm staying. Becky in the restaurant is great in the mornings. Jill and Danielle at the front desk are always so helpful and friendly,...More
I stayed at the Crystal Lake Holiday Inn in 1992. It was the best addition to the town. Most other hotels were pretty bad. Great service and very well managed.
Was there this week and I have to say, not great anymore. In my room...More
Response from Kimberly W, General Manager at Holiday Inn Crystal LakeResponded 4 weeks ago
Thank you for taking to the time to share your experiences with us, we will be reviewing with the team in order to strive to be better. I hope that you will give us another opportunity to do better if you are back in the...More
We were part of a wedding party reservation, and had a very rough week prior to the event. Had to cancel and then rebook with a very short time line, and the hotel staff was extremely supportive and helpful in accommodating our crazy agenda!
Thank Kathleen B
Response from Kimberly W, Manager at Holiday Inn Crystal LakeResponded 18 October 2017
Thank you so much for this wonderful 5 star review! We appreciate your business!
US$89 - US$125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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United States >
Also Known As
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake ,
Complimentary Local Area Shuttle (5 miles) check with hotel for times. Regal Cinemas (movies) is approx 1 mile. Raue Center for the Arts is approx 4 miles. Many restaurants and bars within 5 miles. Enterprise car rental is... More
Complimentary Local Area Shuttle (5 miles) check with hotel for times. Regal Cinemas (movies) is approx 1 mile. Raue Center for the Arts is approx 4 miles. Many restaurants and bars within 5 miles. Enterprise car rental is located in the hotel.
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"Stay in a room as close to the check in desk for better wifi. Cooks are good and the bar is very nice."