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Welcome Hotel and Suites

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63 Reviews from our TripAdvisor Community

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There are newer reviews for Welcome Hotel and Suites
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Showing 63: English reviews
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
Reviewed 11 June 2015

We had booked a room with two beds and Initially we were given a room with one king bed. The night manager took care of the problem by giving us an additional king-sized room. Good way to keep us happy. The rooms themselves were clean and very large. The fridge, microwave and sink were enough to make me wish I... More 

Helpful?
Thank Ryan N
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking the time to write a review on our hotel. I am so happy that you enjoyed your stay with us and we were able to accommodate your group. I will make sure to share your review with the rest of the staff. I hope you will stay with us again! More 

Boise, Idaho
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 June 2015

Room was clean, comfortable, and had a fridge, microwave, etc. The rest of the hotel was clean, well-maintained, and the pool was great (hot tub was out of order). Breakfast was a decent buffet, with many options to choose from. The staff was incredibly helpful and friendly, especially Fred, who went above and beyond to make our stay pleasant and... More 

Helpful?
Thank Emma A
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking the time to write a review of our hotel. I will make sure to pass along your compliments to Fred and the rest of my staff. It will make their day! I hope if given the opportunity you will stay with us again. More 

Level Contributor
4 reviews
4 hotel reviews
Reviewed 30 May 2015

This hotel is conveniently located just off the Interstate 72 which runs north of Decatur. I arrived in from Chicago late on a Monday night, ended up arriving at 2am. I called ahead to let them know I’d check in late, and they were easy going and helpful on the phone. When I arrived Fred promptly checked me in, and... More 

Helpful?
Thank Ocean J
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you very much for taking the time to write a review of our hotel. I appreciate all of the feedback you gave us. I will make sure to read your review at our next staff meeting to let the employees know how much you enjoyed your stay. If in the area again, I hope you will stay with us... More 

Livonia, Michigan
Level Contributor
78 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 May 2015

Spent two nights at this hotel. Breakfast food was good, staff that we met were pleasant, room was adequate. The hotel has a feeling of being " tired" and the owners need to begin to invest some money in the rooms and common areas.

Helpful?
1 Thank Ronald H
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you had a pleasant stay while visiting Decatur! I will share your comments with the staff and the management staff at the hotel. They always enjoy hearing reviews! More 

Saint Louis, Missouri
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 May 2015

My family and I booked a room thru trip advisor at this Hotel. Trip advisor listed this Hotel as pet friendly which was wrong. The General Manager (Sara) went above and beyond my expectations, she not only apologized but she paid for my family to stay at a competitors Hotel. I would definately recommend this Hotel. Thank you for your... More 

Helpful?
Thank Robb M
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking time to write a review concerning your reservation with our hotel. It was my pleasure to take care of your family due to the misunderstanding concerning our hotel's pet policy. I apologize for the inconvenience and the stress the situation caused and I am happy that we were able to take care of you. I will... More 

2 reviews
Reviewed 22 April 2015 via mobile

This was, by far, my favorite place to stay since I've been on the road. I did not expect a continental dinner. This seems much nicer than a 2 star hotel. Pleasant staff, clean room, large bathroom and a pool and hottub. I will be staying here again, for sure.

Helpful?
Thank GREGORY G
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you very much for taking time to write a review for our hotel. I really appreciate your kind words! I am so pleased you stayed with us and will return when the opportunity presents itself. I will share your review with my employees. It will make their day! More 

Palatine, Illinois
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 March 2015

Was lucky to get in last minute, but room had some food under the bed and I kept killing flies. Window closed so not sure where they came from. Dusty too. I hit a fly on the lampshade and was showered with dust. Needed thorough cleaning. People at the front desk were very nice, but I was upset there were... More 

Helpful?
Thank Jeffrey M
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking time to write a review concerning your experience at our hotel. I remember the issue that we had with the flies. Only a couple of rooms were affected, but we called our pest control company to see if they could determine where they were coming from. The only thing they could figure out was that it... More 

Travellers are raving about these Decatur hotels

Clute
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 January 2015

spent 3.5 days at this hotel and was surprised at how clean and fresh it was. The staff were a great bunch of people Tara & Ashley made our stay fantastic, they had a decent breakfast buffet and the dinner buffet was different each nite.

Helpful?
Thank Charles C
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you so much for your kind words! I showed the review to Ashley and he was very pleased. If you are ever in the area, please come and stay with us again. It was a pleasure to have you as our guest! More 

Raleigh, North Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 January 2015

I was glad to find this place! My room was larger than I expected and it was spotless. It also had the microwave/refrigerator/coffee maker requirements that make one’s stay a lot more comfortable and I was happy to watch TV on the flatscreen in my room. There was a free breakfast included in my stay; Breakfast at most hotels usually... More 

Helpful?
Thank johntraveler68
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you for taking time to write such a wonderful review of our hotel! I have shared the review with my employees and it made their day! If you are ever in the area again, please come and visit us. It was a pleasure to have you as our guest! More 

Indianapolis, Indiana
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 December 2014

Considering its on Wingate Dr, its no surprise this is a former chain that is now an independent. While it might not have the name it used to it still has all the amenities of a high quality hotel. Swimming pool, quality breakfast, great flat sceen tv, microwave and even a wet bar. Its right next to the Mall and... More 

Helpful?
1 Thank scottcomedy
Tara M, General Manager at Welcome Hotel and Suites, responded to this review

Thank you very much for your positive review of our hotel. I will make sure I pass it on to my staff, it will make their day! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Welcome Hotel and Suites is located in a suburban area with shopping, dining and movie theaters within a half mile of the property. We are conveniently located right off Highway 51 and US Interstate 72. We offer a hot buffet breakfast, a light dinner from 5-7pm Monday-Thursday, Indoor Pool, Hot tub, Fitness Center, Microwaves and Refrigerators in every room, as well as free Wi-Fi. ... more   less 

Additional Information about Welcome Hotel and Suites

Address: 5170 N Wingate Dr, Decatur, IL 62526 (Formerly Holiday Inn Express Hotel & Suites Decatur)
Region: United States > Illinois > Decatur
Price Range: RM391 - RM449 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Welcome Hotel and Suites 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Decatur
Holiday Inn Decatur
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Questions & Answers

Questions? Get answers from Welcome Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at either end of the building are quieter”
 of 5 bubbles oceanj2015, 17 Aug 2016 | Read review
“Ask About Multiple Room Types!”
 of 5 bubbles elliotp448, 11 Dec 2015 | Read review
“Go to a different hotel”
 of 5 bubbles 841jackieg, 5 Sep 2014 | Read review
“Bring you own pillows. Hotel pillows were lumpy.”
 of 5 bubbles refelo, 20 Jun 2014 | Read review
“We had a room on 2nd floor that was very quiet and on the corner (217).”
 of 5 bubbles nurse4death, 19 May 2013 | Read review
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