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Residence Inn Chicago Deerfield

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Residence Inn Chicago Deerfield
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113 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Reviewed 3 October 2015 via mobile

I checked in on a Friday and stayed until Sunday. I travel for my job 150-200 days out of the year and stay in many hotels and can say I've never had such a horrible experience not only with a hotel but the customer service aspect of it as well. 8 years of traveling and never once have I written...

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Helpful?
1Thank amy h
CNudo, Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of our hotel. I am very sorry to hear that we fell short of your expectations. I have addressed the front desk staff in regards to your experience, and we are happy to announce that there is a team here installing a brand new upgraded wifi system to be completed this month. Given that...

San Juan, Puerto Rico
Reviewed 28 September 2015

Recently I was on a business trip and stayed here. Excellent hotel, very clean, cozy and comfortable. Super affordable access to highways and the city of Chicago. Breakfast is more than a continental breakfast, actually very good to return. Recommended

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Helpful?
Thank Raymond T
CNudo, Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you so much for your review of our Residence Inn Chicago Deerfield. It sounds like our rooms and breakfast went above your expectations I am so pleased to hear that you enjoyed your stay with us! It's always wonderful to hear from guests that our hotel and accommodations meet their needs and they are comfortable. I hope that the...

Lake Forest, Illinois
Reviewed 25 September 2015

We spent 8 days here while waiting for our new home to be ready. From the moment we arrived the staff bent over backwards to make us feel at home, including our 80lb dog. Breakfast every morning was good but the 6pm happy hour was even better. The room was immaculate and the staff couldn't do enough for us. We...

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Helpful?
Thank leenie888
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Hi Eileen, Thank you for your review of our Residence Inn Chicago Deerfield! I am so excited to hear that you enjoyed your home away from home and it sounds like we certainly met (and even exceeded) your expectations! I enjoyed meeting you and visiting with you at the Grill. I don't meet too many other 'Eileen's'! Good luck with...

Tampa, Florida
Reviewed 23 September 2015

I stayed at this hotel on a business trip. The room was nice. good breakfast in the morning, and the staff was very courteous. However when traveling on business I require an internet service in order to do work. The hotel advertises 'complimentary wireless high speed internet access'. The only part of that phrase that is accurate is the 'complimentary'....

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Helpful?
1Thank John G
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of our hotel. I am pleased that you enjoyed the breakfast and that the staff was courteous. However, I am very sorry for the inconvenience you experienced with our internet access. We are currently undergoing an upgrade and the high speed internet has been very inconsistent. As we pride ourselves on delivering a memorable...

Reviewed 16 September 2015

We have been staying in ResidenceInn for long. We have a pretty big crowd from India staying in Deerfield Residence Inn. Last year there used to be Indian breakfast twice a week. Now the management has removed that facility. There is no Indian nights since last one year. Internet problem is very prevalent here. Internet speed is very slow. Despite...

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Helpful?
Thank subrata p
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review. As a valued guest, I see that some changes that were made were not received very well and I am so sorry for not communicating these changes better. Now that our BBQ season is drawing to a close, I will definitely focus on making sure that the items you requested will be attended to....

Delray Beach, Florida
Reviewed 9 September 2015

I rented a room here for visiting family. The price was fair for the area. The rooms are great for longer stays as it us equipped with full kitchens. They did not need the kitchen but others may. We will recommend this for others.

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Helpful?
Thank Joe R
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of our Residence Inn Chicago Deerfield. We are so excited that your family enjoyed their recent stay at our hotel. We have guests that come in for so many reasons and always hope that, no matter their reason for coming, that our hotel and accommodations meet their needs and they are comfortable. I hope...

Quito, Ecuador
Reviewed 9 September 2015

The room was nice and more then enough space, 2 bathrooms, clean and on a good location, close to the train station that could bring you in 35 minutes down town Chicago. About 5 minutes walk. Internet was not usable at all unfortunately. Even the USD 4.50 per day internet was too slow to do anything. Even basic messaging was...

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Helpful?
Thank Boyd_13
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review for our Residence Inn Chicago Deerfield. I personally read and address each issue with the department head so that we can resolve these issues moving forward and that no other guest is made to deal with that item. I can certainly appreciate how important efficient wireless internet is in this day and age. We...

Milwaukee, Wisconsin
Reviewed 31 August 2015

I walked in and was pleasantly surprised. I had forgot how nice the room was. A nice sitting area with a fireplace. The kitchen was nice. granite contertops with newer appliances. dishes all set too. just go shopping and enjoy. you don't need breakfast though because they give you that too. On site, they also have a volleyball court which...

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Helpful?
Thank Tim C
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of the Residence Inn Chicago Deerfield. We are so excited that you enjoyed your stay. I'm glad that you enjoyed the layout of the suite and the accommodations. While our fireplaces are not gas and are not activated by a switch, we do have the fire logs available at the front desk. I do...

Washington, DC
Reviewed 30 August 2015

If you're a business traveler, it would be best to look for an alternative. This was a very disappointing Marriott experience and absolutely not a good choice if you need to get work done or value friendliness. I've included some pros/cons below: Pros - The breakfast was extensive - We were able to check in early Cons - The front...

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Helpful?
Thank biztraveler20
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of our Residence Inn. As general manager, I do read each review and do my best to make sure we resolve whatever issues in an effort to always provide the best stay possible to our guests. We are currently undergoing an internet upgrade and have had some issues with our current provider. In this...

Chicago, Illinois
Reviewed 11 July 2015

I stayed here with 3 children in the 2 bedroom suite and another guest who stayed in the studio suite so got to see both room configurations. They are very well setup, both rooms have kitchens with full sized appliances (full sized fridge, not a minibar fridge), stove, microwave, dishwasher, coffee maker, toaster, pots and pans, dishes, glasses, cups, wineglasses...

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Helpful?
Thank Chicagogaltraveler
Eileen L, General Manager at Residence Inn Chicago Deerfield, responded to this review

Thank you for your recent review of our Residence Inn Chicago Deerfield. As the general manager, it is very important to me that I read each and every review because I learn so much from our guests. They come up with some of the best solutions to even the smallest problems. I certainly understand your concern regarding the partial wall...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Residence Inn Chicago Deerfield

Address: 530 Lake Cook Rd, Deerfield, IL 60015-4921
Region: United States > Illinois > Lake County > Deerfield
Price Range: RM532 - RM838 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Chicago Deerfield 3*
Number of rooms: 128
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Also Known As:
Residence Inn Chicago Deerfield Hotel Deerfield
Residence Inn Deerfield
Deerfield Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Chicago Deerfield staff and other travellers.
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Minnesota

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Questions? Get answers from Residence Inn Chicago Deerfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor is quieter since it is the top floor”
 of 5 bubbles Kib0Sanchez, 5 Oct 2016 | Read review
“I think any room would be fine.”
 of 5 bubbles davidmeyer, 16 Sep 2016 | Read review
“all the rooms are good, property located in a very safe quiet residential neighborhood, would definitely stay in the future.”
 of 5 bubbles 0dickl, 18 Aug 2016 | Read review
“No elevator.,First floor noisy from above. Room 113 has sliding glass doors open to the parking lot. Not good for a woman traveling alone.”
 of 5 bubbles alwweb, 2 Jul 2016 | Read review
“Renovation/building work going on next property, try to get a room in the cente of complex”
 of 5 bubbles aitchc1more, 6 Oct 2015 | Read review
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