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All reviewsrivers casinostandard courtyardclose to the airporthour and half hourpark and flythe shuttle drivero'hare airporthotel shuttlean early flightwould stay here againbusiness tripbeds were comfortableblue linelobbychicagodowntownord
We were impressed with the customer service that we were greeted with upon arrival! The front desk was friendly, answered all of our questions before we asked and the process was appropriately quick.
We utilized the stay and park option as we were traveling internationally...More
Pros: Very nice, quiet, clean room. Front desk attendants were nice and prompt in both check-in and check-out processes. Shuttle bus from the hotel to the airport was on-time and the driver was friendly.
Cons: No signs at the airport hotel shuttle station to indicate...More
Response from Laura M, Supervisor at Courtyard by Marriott Chicago O'HareResponded 1 week ago
Please accept our sincere apologies for any confusion you might of experienced. The shuttles also act as a courtesy van and sometime they do run a little off on their scheduled times. On the our Market items and pricing we offer a wide variety of...More
I'm a loyal Marriott member, and although I saw a lot of variability in the TA reviews, made the decision to stay here. Had several pros and cons.
Cons - the room I had faced the highway, and the noise came through the window big-time....More
Response from Laura M, Operations at Courtyard by Marriott Chicago O'HareResponded 4 weeks ago
Hello Loyal Marriott Member, please accept our sincere apologies for not being able to enjoy your last stay here due to the noise from the expressway. We do supply ear plugs, as well as an opportunity to move you to another room, if possible. It...More
I am a very loyal Marriott customer and try to pick Marriott hotels when I travel on business. In years that I’ve been staying at Marriott hotels this is the most terrible service that I experienced. The room was outdated and not extremely clean and...More
Response from John O, Manager at Courtyard by Marriott Chicago O'HareResponded 12 March 2018
Dear valued guest,
I am so sorry to hear this experience about your lost and found item. We strive to provide the best customer service possible and we clearly did not meet your expectations during this interaction. In order to providing a learning from this...More
Being my firts time in this city and seeing snow, it was such an amazing experience.
From the driver of the hotel shuttle, front desk, to the Bristo and the cleaning staff, service was the best!
I was there attending the travel & adventure show...More