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Extended Stay America - Chicago - Downers Grove

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Traveller (28)
Room & Suite (8)
Pool & Beach (1)
Ratings and reviews
  • Excellent25%
  • Very good9%
  • Average13%
  • Poor14%
  • Terrible39%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Offers from Extended Stay America - Chicago - Downers Grove
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Location and contact
3150 Finley Rd, Downers Grove, IL 60515-1154
Hotel website
19.5 km to O'Hare Intl Airport
12 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (81)
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Traveller rating
21
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29
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LanguageEnglish
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All reviewsgreat service and staffclean bedfront desk staffjuanitaevelynstoveaccommodationsmall
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1 - 5 of 81 reviews
Reviewed 4 days ago via mobile

The hotel it’s self was not bad, our experience with the staff was terrible. When I arrived to check in the lady at the front desk asked me to wait because she couldn’t find her cell phone and proceeded to call it from the desk...More

Thank rihall96
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 4 days ago

Thank you for your review of our hotel. We regret that our staff did not respond promptly to your requests and that we fell short of expectations. Our team typically does a terrific job responding to our guests’ needs, so we apologize for the lack...More

Hotel's Favourite
Reviewed 10 January 2018

The past month or so has seen amazing improvements, with cleanliness, customer service, and the overall customer service experience. Honorable mention to housekeepers Juanita, and Victoria, and front desk staff Gaby and Tonika whose natural helpful natures helped make things go smoothly, even before new...More

Thank L Z
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 10 January 2018

Thank you for choosing Extended Stay America once again. We are glad to read you had a wonderful stay with us and enjoyed our warm hospitality. We will be sharing your compliments with the entire staff, especially with Juanita, Victoria, Gaby, and Tonika for providing...More

Reviewed 1 week ago

Upon check on Noemi Alonso went over board on getting me into the right room. She actually offered to show me several which rarely happens in my travels. Jaunita Hernandez Vargas the team lead made sure all arrangements were as agreed. I will have been...More

Thank agunc
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 6 days ago

Thank you for the kind words regarding your month-long stay at Extended Stay America. We are delighted to read we met all of your expectations and that you liked the friendly service provided by our staff. We will share your compliments with the team especially...More

Reviewed 1 week ago via mobile

The cleanliness did not meet my standards and my first room had fleas but Noemi was great at the front desk, she moved my room and spoke with her manager and they refunded my stay. This was my first time booking extended stay.More

Thank Erika M
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 1 week ago

Erika, thank you for being our guest. We are sorry for the cleanliness issue you experienced in your room and that compromised your visit. Please be assured your feedback has been discussed with the housekeeping team to be more attentive with their work so that...More

Reviewed 1 week ago

With great amenities such as a fully equipped kitchen and high speed Internet, you’ll find the ideal home-away-from-home in Chicago’s Downers Grove area. The room is clean,tidy and laptop friendly. Noem with big and bright smile was friendly and super helpful.More

Thank Ashish K
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 1 week ago

Ashish, thank you for the amazing review of the Extended Stay America. We are glad to know you had a flawless stay here and that our hospitality made you feel at home. We appreciate the recognition of our efforts and look forward to welcoming you...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$73 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$73 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (28)
Room & Suite (8)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Make sure Noemi checks you in"
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"rent somewhere else"
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"If you have dogs,the first floor near the designated pet area is your best bet.System issues:but service..."
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"Lots of space in the room. Geared towards business travelers for longer stays"
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