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We stayed one night and left our vehicle at the hotel (Park and Fly) for 3 weeks while we holidayed in Hawaii. Upon our return to Chicago/O'Hare, we had a mishap that resulted in our iPhone, full of our Hawaii pictures, being stolen. We called...More
Response from Sean S, Front Office Manager at Holiday Inn Chicago Elk GroveResponded yesterday
We really appreciate you taking the time to review the Holiday Inn Elk Grove. All I can say is, WOW. We are very happy that you received the service you deserve. I just informed Jay about your comments, he is excited however humbled...More
The room was great, beds and pillows were comfortable. Very clean, great location. Just outside of Chicago, driving distance worth it. Had a small bump at the front desk, some issues with payment but got it all taken care of. They even gave us free...More
2 Thank jenniferi129
Response from Sean S, Front Office Manager at Holiday Inn Chicago Elk GroveResponded 1 August 2017
Thank you for taking the time in providing your feedback! We are glad to read that your experience went well. I'm glad the issue was resolved quickly. Again, thank you for your feedback and we hope to see you soon.
I lived at this hotel for nearly two weeks while attending vocational training. Upon my arrival, I was greeted instantly and found everything was taken care of for me. My reservation, company vouchers and room requests were ready and waiting.
The elevator doors open and...More
Response from Sean S, Front Office Manager at Holiday Inn Chicago Elk GroveResponded 1 week ago
Thank you so much for your in depth review. We are so glad that you enjoyed your experience. It is always nice to hear that we continue to offer our guests the best possible experience. I understand your concerns regarding safety around the...More
Everything was good until i got out. The first day that i was there i was charged $799 for 6 days so i was ok with it because i needed a place to stay. Two days after i checkout i was charged again for $649...More
First, I would like to compliment the customer service I received from Daniel at the front desk. He was very helpful with providing information on how to connect to the internet. Also, he did give a complimentary bottle of water...
Secondly, I would like to...More
Yes there are park & fly rates available. Normally park & fly includes 7 days of parking. If you book the best available rate we are able to charge $30 per 7 days with complimentary shuttle service starting at 6am.