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Best Western O'Hare/Elk Grove Village Hotel

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285 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Reviewed 5 days ago NEWvia mobile

Great front desk staff, Carolina and Maricela were very helpful, new rooms, great option near ORD, in an area where affordable options are limited, Best Western Elk Grove is the place to go. The rooms have all just been updated and have a nice flat screen tv and a refrigerator. If you need to be close to ORD airport and...

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Helpful?
Thank Justin R
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor survey regarding your recent stay at our Best Western Hotel. We very much appreciate and value your kind words, and I have taken the liberty of passing them along to Carolina and Maricela so they may enjoy them also. Thank you again for sharing your experience, and we...

Reviewed 5 days ago NEW

We booked this hotel for one night stay in October which included 9 days of parking while we vacationed in Central America. I highly recommend this hotel. The convenience of the shuttle and parking was a deciding factor. The shuttle driver helped us with our multiple suitcases when dropping us off at the O'Hare at 4am. Upon our return, we...

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Helpful?
Thank Sanche38
Reviewed 1 week ago via mobile

The shuttle service by David made my staying experience way easier and more inviting. He helped me schedule my morning shuttle to my flight and got me there with plenty of time to get through security. Also April helped set up my room and found me a late dinner in this whole flight cancel fiasco. Two of the nicest and...

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Helpful?
Thank Avery M
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate and value your kind words and I have taken the liberty of passing them along to David and April so they may enjoy them also. Thank you again for sharing your experience and we hope your next visit...

Davenport, Iowa
Reviewed 1 week ago

Previously used when a Quality Inn and thought it was a good deal. The parking lot has been re paved, the lobby, halls, and rooms have been remodeled. Really a comfortable and attractive place. Had a room with new fixtures, good mattress, and shower and very clean. We have had excellent experiences with the hotel staff. They are helpful and...

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Helpful?
Thank RetiredBums
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey with such kind remarks. We very much appreciate your kind words, and I have taken the liberty of passing them along to our staff so they may enjoy them also. We try very diligently to continually improve the quality of our services to provide an exceptional experience for our...

Reviewed 2 weeks ago

The staff was excellent - professional and friendly. However, the website has FASLE information on it about the shuttle service to O'Hare. This motel is 8.4 miles from the airport, not 4 miles as stated. The shuttle ride is at least a half hour between the two so it shows up at either site every hour, not every 12-20 minutes...

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Helpful?
Thank Faith R
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complet the TripAdvisor survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations regarding ur shuttle service and the mileage involved. I have shared your feedback with the appropriate hotel team to ensure that we take care of this issue expeditiously. Also, we very...

Tarpon Springs, United States
Reviewed 3 weeks ago

Rooms are standard size. Recently remodeled. New furniture is too bulky to allow regular wheelchairs to get around room. Grab bars are too low to be used in shower. Just barely above top of tub. Double bed rooms had even less room for physical mobility.

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Helpful?
Thank 845cathrinem
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. As we pride ourselves on delivering a memorable experience, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the level of accommodations you encountered during your time on our property. It is disheartening...

Indianapolis, Indiana
Reviewed 3 weeks ago

I'm a traveling flight attendant and came here for a crew room/rate. Was met by Carolina and Mike at the front desk each time. There were kind and friendly and always fast and good at getting me in. The rate for me was awesome and both were in good spirits. Thank you for the friendly service.

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Helpful?
Thank rlister10
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey. We very much appreciate and value your feedback and will share it with Carolina and Mike so they may enjoy them also. We are very proud of our hotel and the services we provide and we are delighted to know you enjoyed your stay with us. We hope your...

Illinois
Reviewed 30 October 2016 via mobile

The price of the hotel has increased, but the rooms have been updated a great deal. We were pleasantly surprised to the degree of updates. The hotel had been in desperate need of them, as we have stayed here many times over the years. The shuttle service worked great.

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Helpful?
Thank sunshinelover51
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent visit to our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve our services to provide an exceptional experience...

bessemer, mi
Reviewed 28 October 2016 via mobile

First time staying here will definitely repeat! David the shuttle driver and April at the front we're extremely helpful. Over the top better than most hotels here extremely friendly. Thanks for taking such good care of me!

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Helpful?
Thank sue s
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the tine to complete the TripAdvisor survey regarding your recent stay at our hotel. We very much appreciate your kind words, and I have taken the liberty of passing them along to April and David so they may enjoy them also. We truly enjoyed having you as our guest and we are looking forward to providing...

Lancaster, Pennsylvania, United States
Reviewed 26 October 2016

The room and accomodations were good and breakfast was fine. However, communication was poor. I was told proir to booking the room that we would be able to keep our bags at the hotel after checking out in order to spend the day in Chicago. However, they failed to tell us they would charge $10 per bag for a few...

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Helpful?
Thank Chris D
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the tine to let us know about your disconcerting experience with the miscommunication on our part regarding a charge for your luggage storage and the perameters of our shuttle service. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Best Western O'Hare/Elk Grove Village Hotel

Address: 100 Busse Rd, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Region: United States > Illinois > Elk Grove Village
Price Range: RM342 - RM467 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western O'Hare/Elk Grove Village Hotel 3*
Number of rooms: 125
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Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western O'Hare/Elk Grove Village Hotel staff and other travellers.
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Questions? Get answers from Best Western O'Hare/Elk Grove Village Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Think they are all about the same.”
 of 5 bubbles RetiredBums, 24 Nov 2016 | Read review
“Our room was fine, but we really needed extra pillows and they could not provide them”
 of 5 bubbles Punkicoleman, 17 Oct 2016 | Read review
“Amazing Staff”
 of 5 bubbles shell2842, 16 Aug 2016 | Read review
“book online or use phone at airport to make reservations”
 of 5 bubbles jeffer287, 15 Nov 2015 | Read review
“Would advise not eating across the street”
 of 5 bubbles 867darrellg, 22 Oct 2015 | Read review
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