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We stayed here with two toddlers and two dogs while the hubby was in town hunting. Our room and the entire hotel was very clean. The staff was extremely nice and helpful staff. The pool was a bit on the chilly side, but the kid's...More
Response from Himu08670, General Manager at Americas Best Value Inn- GalesburgResponded 28 February 2018
Thank you for the feedback! We are glad you enjoyed your stay.
I have stayed here before and this time since the hotel has lost its other name I could tell it is starting to go down. One big thing is the outside doors do not lock so anyone can open the door and come into the...More
Response from Himu08670, Manager at Americas Best Value Inn- GalesburgResponded 31 December 2017
Thank you for the feedback. We have recently changed names but with that comes new and exciting change. The doors you mentioned are being replaced as new sliding doors are being put in at the front entrance. New room furniture, carpeting and parking lot are...More
Stayed here for 2 nights... nice, big clean rooms, indoor pool and breakfast included..Mgr Roy was helpful w/ where to eat and visit while in town.. would recommend for travelers..this place is also going through a complete renovation
Response from Himu08670, Owner at Americas Best Value Inn- GalesburgResponded 27 December 2017
Thanks for the great feedback and glad you enjoyed your stay.
I checked in 9/15/2017. I ended up leaving within 20 minutes.
Both rooms I was offered (I refused the first one) had remnants of bed bugs.
The less than friendly woman at the front desk refused to refund my $82.16 even though I did not...More
Thank Richard S
Response from Himu08670, Guest Relations Manager at Americas Best Value Inn- GalesburgResponded 28 September 2017
Thank you for your review we pride ourselves on guest relations and hope to see you again we are looking into your concerns but have found no reason to suspect any type of bugs as our cleaning staff check everything daily . We do however...More
Worst place ever. Customer service is horrible and woman at front desk was rude. Room is less than desirable and people are loud in the hallways all times of the night.
If it could have been rated below zero would have done so.More
Response from Himu08670, Front Office Manager at Americas Best Value Inn- GalesburgResponded 30 August 2017
Thank you for taking time to share your feedback . While I wish you had a better experience , it is feedback like this that we learn from and use to improve .We work hard to deliver an exceptional guest experience even though...More