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All reviewsglen prairiedecent restaurantthe pool looked nicewheaton collegem fan older hotelholiday innvery nice hotela king size bedfour nightsmetra stationthe entire staffindoor poolbusiness triproom was clean and comfortablecoffee makerlobby area
Would've been "Excellent" if it weren't for the cold swimming pool. Since my wife loves their restaurant and their variety of gluten free menu, we decided to take a quick staycation (Thanksgiving break) and utilize their pool for the kids. The pool looked nice- although...More
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded 14 December 2017
Thank you your valuable time and feedback!
We are sorry to hear your stay was not to your standards We appreciate your feedback and we strive to provide the best customer service. I have made proper notes for this not to be a recurring issue...More
To receive a 5 Star Rating, quality is important, yet service; cleanliness and a great staff is also considered. From the opening of the lobby doors to the room entrance is just as heaven should be!! Great Staff, nice spacious rooms and close to downtown...More
Management response:Responded 24 March 2017
Thank you Windman69 for the feedback and taking time to write the review. Our team works very hard to guest service and appreciate the 5-star rating
We hope to have you as our guest again.
All my best,
The location of this Hotel is very nice as it is located on main Roosevelt Rd that have many Zabiha Halal Resturants for Muslims and hotel room and everything is fine but for me that is not my top priority. I am writing this review...More
Thank Muhammad Q
Response from CPGE, General Manager at Crowne Plaza Lombard Downers GroveResponded 3 November 2017
Good Day Muhammad,
We are very happy to hear you liked the location and the hotel room. It was wonderful to hear you felt there were many conveniently located dining options in the area. I am sorry to hear of your less then satisfactory experience...More
Nice hotel. Clean room. Comfortable bed. What's the deal with the no connectivity wifi service? Yes I get it, fourth floor, far wing but c'mon this is 2017 not 1997. Internet connectivity should be a given, not a novelty. Who travels that doesn't instantly fire...More
I used to place Crowne Plaza with the luxury places but I don't think that's the case anymore. The Crowne at Glen Ellyn is an ok place to stay but I don't consider it luxurious. Yes it has some of those appointments like an on-site...More
Thank Barry S
Response from IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers GroveResponded 12 September 2017
Hi Barry S,
Thank you for your stay and for taking the time to share your experience with us. I appreciate the high rating you gave to our staff service. However, I am sorry to hear that some aspects in our room and facilities did...More