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Crowne Plaza Lombard Downers Grove

274 reviews
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Traveller (42)
Room & Suite (39)
Dining (8)
Overview
  • Excellent49%
  • Very good33%
  • Average8%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (274)Write a Review
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Traveller rating
128
89
24
17
13
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128
89
24
17
13
Show reviews that mention
All reviewsglen prairiedecent restaurantthe pool looked nicewheaton collegem fan older hotelholiday innvery nice hotela king size bedfour nightsmetra stationthe entire staffindoor poolbusiness triproom was clean and comfortablecoffee makerlobby area
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1 - 5 of 271 reviews
Reviewed 6 December 2017

Would've been "Excellent" if it weren't for the cold swimming pool. Since my wife loves their restaurant and their variety of gluten free menu, we decided to take a quick staycation (Thanksgiving break) and utilize their pool for the kids. The pool looked nice- although...More

Thank cpdr1
Response from CPGE, Manager at Crowne Plaza Lombard Downers GroveResponded 14 December 2017

Thank you your valuable time and feedback! We are sorry to hear your stay was not to your standards We appreciate your feedback and we strive to provide the best customer service. I have made proper notes for this not to be a recurring issue...More

Hotel's Favourite
Reviewed 2 March 2017

To receive a 5 Star Rating, quality is important, yet service; cleanliness and a great staff is also considered. From the opening of the lobby doors to the room entrance is just as heaven should be!! Great Staff, nice spacious rooms and close to downtown...More

Thank Windman69
Management response:Responded 24 March 2017

Thank you Windman69 for the feedback and taking time to write the review. Our team works very hard to guest service and appreciate the 5-star rating We hope to have you as our guest again. All my best, Jerry Evans General Manager

Reviewed 1 November 2017

The location of this Hotel is very nice as it is located on main Roosevelt Rd that have many Zabiha Halal Resturants for Muslims and hotel room and everything is fine but for me that is not my top priority. I am writing this review...More

Thank Muhammad Q
Response from CPGE, General Manager at Crowne Plaza Lombard Downers GroveResponded 3 November 2017

Good Day Muhammad, We are very happy to hear you liked the location and the hotel room. It was wonderful to hear you felt there were many conveniently located dining options in the area. I am sorry to hear of your less then satisfactory experience...More

Reviewed 9 October 2017

Nice hotel. Clean room. Comfortable bed. What's the deal with the no connectivity wifi service? Yes I get it, fourth floor, far wing but c'mon this is 2017 not 1997. Internet connectivity should be a given, not a novelty. Who travels that doesn't instantly fire...More

Thank BigHUGEfun
Reviewed 29 August 2017

I used to place Crowne Plaza with the luxury places but I don't think that's the case anymore. The Crowne at Glen Ellyn is an ok place to stay but I don't consider it luxurious. Yes it has some of those appointments like an on-site...More

Thank Barry S
Response from IHGService, Guest Relations Manager at Crowne Plaza Lombard Downers GroveResponded 12 September 2017

Hi Barry S, Thank you for your stay and for taking the time to share your experience with us. I appreciate the high rating you gave to our staff service. However, I am sorry to hear that some aspects in our room and facilities did...More

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About
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Concierge
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$98 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$98 - US$148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (42)
Room & Suite (39)
Dining (8)
Pool & Beach (1)
Hotel & Grounds (47)
Business Centre & Event Rooms (10)
Bathroom (8)
Questions & Answers
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Joyce F
3 March 2015|
Answer
Response from LOUSDAD | Property representative |
On the sides of the property are fine
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Room Tips
"Poor Internet"
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"Get one close to the wireless ..."
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"Don't expect luxury in a standard room"
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"Ask for higher level rooms, do not stay on first floor. Make sure you get a room that never had any smokers..."
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