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Country Inn & Suites By Carlson, Gurnee

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Country Inn & Suites By Carlson, Gurnee
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50 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Gurnee
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Showing 50: English reviews
Reviewed 6 September 2016

For the most part the hotel was clean, and we have stayed at several Country Inn & Suites, in fact it is our hotel of choice. But that being said we won't be going back to this one. It was convenient to Great American and Gurnee Mall, but our room had a stale smoke smell. And when you don't smoke...

Review collected in partnership with Country Inns & Suites By Carlson
Thank Donna I
Sunem C, Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Donna, Thank you for taking the time for creating a review. I sincerely apologize for the stale smoke smell in the room. We would have been more than happy to switch you to a better room. Although our hotel is a 100% non-smoking facility, there are few folks that decide to smoke in the room. It usually takes about a...

Reviewed 29 August 2016 via mobile

Accidently left my sweatshirt overnight here, as we left in a hurry. Immediately called the front desk to report it. Man working said nothing was in the lost and found, but took my name and number, with promises to call back in two days. One week later, I called twice more, with the front desk and the manager claiming that...

Thank twarnera
Sunem C, Front Office Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear twarnera, Sincerely apologize for the lack of communication and follow up from the staff as well as management. The GM did award 2000 Carlson points to the person that booked the room. There should have been an immediate follow up to you upon knowing that the sweatshirt was not found in the room. We apologize again for the missing...

Appleton, Wisconsin
Reviewed 28 August 2016

The hotel was nice enough. However, when I got home, our credit card statement showed a surprise additional charge of $50. I called to dispute this charge and was told they had taken a $50 deposit that would be refunded if the room was in good shape. It would have been nice if we had been told this at check-in....

Thank PK1028
Sunem C, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear PK1028, Glad to hear that you had a nice stay with us. I am concerned about the communication you received about the $50 credit card hold. The $50 hold is strictly for any incidentals or if any damages are incurred in the room. Although the hold is taken immediately, it does take about 3 business days for the hold...

Buffalo City, Wisconsin
Reviewed 26 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
Thank Judy H
Hartland, WI
Reviewed 21 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
Thank MacTheTraveler
South Bend
Reviewed 18 August 2016 via mobile

Checked in late. Pleasant night and good breakfast. Room was nice. No problems at all. After reading many reviews I pay particular attention to rooms and while not brand new this was a nice room. Would stay here again.

Thank Jerome D
San Antonio, Texas
Reviewed 8 August 2016

Andrea was extremely helpful as well as the other staff. My daughter was getting married at 11:00 am and they had our rooms ready early enough so that we could get dressed and make it on time. The manager was also very friendly. We saw him several times making sure everything was clean and assisted with staff duties. My daughter...

Review collected in partnership with Country Inns & Suites By Carlson
Thank cpsantos07
Sunem C, General Manager at Country Inn & Suites By Carlson, Gurnee, responded to this review

Dear cpsantos07, Thank you for the taking time out of your day to provide a review on Trip Advisor. I'm thrilled to hear that you had such a wonderful stay and customer service during your staff. I'm glad to hear that you will be staying with us the next time you are in town to see you daughter. We look...

Springfield, Missouri
Reviewed 29 July 2016

This is a great place to stay if you are visiting Six Flags Great America. Andrea, at the front deck, was very knowledgeable of the area and answered many questions with such a cheerful attitude. Thank you Andrea for making our stay special!

Thank bogie49
Gurnee, United States
Reviewed 28 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
Thank Latanya M
Chicago, Illinois
Reviewed 26 July 2016

Some positive notes- the location is great. You are close to the amusement park and many great restaurants. As well, the front desk attendant was very friendly and our room was ready on time. Nice and clean rooms and facility. Breakfast had plenty of choices. Negatives- our room door was open. I believe the door was heavy so if you...

Thank mendoza29

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Business Centre/Function Rooms (2)
Dining (1)
Pool/Beach Area (1)
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07/05/2017 08/05/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Business Centre with Internet Access
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Ave, Gurnee, IL 60031-1735
Region: United States > Illinois > Lake County > Gurnee
Price Range: RM357 - RM722 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Gurnee
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn Gurnee
Gurnee Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Gurnee staff and other travellers.
1 question
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Cedar Rapids, Iowa
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Gurnee staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms were great!”
ladyelgin4, 10 Dec 2016 | Read review
“Try to get a room in the back so you can check out a beautiful Wisconsin rural view.”
islandgirlWisconsin, 29 Oct 2016 | Read review
“no complaints”
cpsantos07, 7 Aug 2016 | Read review
3 of 3
US$94* /night
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