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Holiday Inn Gurnee Convention Center

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240 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Gurnee Convention Center
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Showing 238: English reviews
Rochester Hills, Michigan
Reviewed 27 September 2016

Hotel is nice, Check in was not so good. I was left waiting for a while at front desk and young lady never acknowledged me the whole time and said nothing about being a spire member. Jonathan at the hotel restaurant Spice was super. very proffesional and great service!!!

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Helpful?
Thank jlannen57
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank you for taking the time to submit this review. I am sorry that your check in experience was not satisfactory. I have shared your comments with the rest of the frontdesk staff and with Jonathan as well. On behalf of all of us, we thank you for staying with us and we hope to see...

Wilmington, North Carolina
Reviewed 22 September 2016

Joe in Breakfast Bar, Danielle Poole at Front Desk. Holiday Inn, Gernee IL.Great Room,Good food in Resturant. Great rate for us folks who are in treatment at Cancer Treatment Centers of America, as we have to be in treatment for a month.

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Helpful?
Thank joannesparker
Reviewed 22 September 2016 via mobile

We stayed at the Holiday Inn convention center in Gurnee, Illinois and everyone was great and willing to go the extra mile to ensure we were comfortable. However, It was an absolute pleasure to see Joe each morning. Joe is an amazing person who made our stay. We looked forward to seeing him each morning!! Thanks Holiday Inn, Gurnee. Thank...

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Thank Keith L
Los Alamos, New Mexico
Reviewed 12 September 2016

Was traveling late at night, and knew this was a good place to stay having lived in the area a decade before. The hotel is quite modern with all conveniences. The one thing that disappointed me was that breakfast was not included. Must be the proximity to Chicago.

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Helpful?
Thank RattlesnakeCharlie
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank you for taking the time to submit this review. We always appreciate hearing from our guests. I was happy to hear that you enjoyed your stay with us. I have shared your comments with the rest of the staff. We hope to see you back with us soon. Thank you again, Tim Altmeyer Front Office...

Bettendorf
Reviewed 9 September 2016

We stayed here while my husband went through Chemo treatments. We were so pleased to have excellent service from the greeting at the front desk to the staff delivering extra pillows to our room. This hotel is very nice and clean and the staff accommodating and friendly. We travel here every other week for medical purposes and plan to stay...

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Helpful?
Thank Darla R
Lansing, Michigan
Reviewed 9 September 2016

We've stayed at many Holiday Inn's in various locations, however this one was special. Eric at the front desk was exceptional with helping us check in. The best part about the stay was the breakfast service. Gabby did an awesome job of waiting on us and carrying on conversation and making small talk. We will definitely choose Holiday Inn again...

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1Thank rapiotter
Reviewed 2 September 2016 via mobile

We've been staying at the Holiday Inn since July. We're here for two weeks at a time so we know pretty much all of the staff! Joe the breakfast waiter, Eric, Nick, & Michelle are my favorites. Eric & Nick possess that professionalism that you strive when your at a place of business, always polite, constantly smiling, & pretty much...

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Helpful?
Thank Lita L
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, We want to thank you for taking the time to submit this review. We appreciate the feed back from our guest and use your input to make each guests experience with us the best we possible can. I have printed up copies of your comments and shared them with the rest of the staff. We look forward to any...

San Diego, California
Reviewed 1 September 2016 via mobile

Stay here very frequently, it is always top notch. Rose at the front desk is delightful each and every time I visit along with Mian in the bar. It's my home away from home (as I'm here that often). Place is always nice and clean. All of the staff is professional and polite. Jerry is a great guy and will...

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Helpful?
Thank JakeS1998
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank you for taking the time to submit this review. Your feed back is critical. We strive to provide the best experience we can for each and every guest that stays with us. If you have any additional comments or suggestion, please let us know. I have shared your comments with the rest of the staff...

Reviewed 28 August 2016 via mobile

I've never been so extremely disappointed with a Holiday Inn. We traveled from Michigan, and when we arrived, we were informed the pool was closed. This was very disappointing. I cannot believe they did not make us aware of this. When we checked in, they sent us up to a dirty room. We had to wait while they cleaned it...

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Helpful?
Thank Melissa C
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank your for taking the time to submit this review. I am sorry to hear that your stay with us was not to your satisfaction. I would like the opportunity to speak with you so I may have the chance to improve your opinion about our hotel and give us another chance if you're back in...

Reviewed 25 August 2016

The place looks really nice since they remodeled it a few years ago. Staff was very nice, pool was nice size, hot tub was good size but it would be better if the young kids stayed out, clean rooms and the bar was nice but it was limited on with drink selection. Great price for the room and we would...

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Helpful?
Thank Kacey E
Tony Q, Manager at Holiday Inn Gurnee Convention Center, responded to this review

Hello, I want to thank you for taking the time to submit this review. We always appreciate hearing from our guests and use your comments to help us strive to make each guests experience with us the best we possible can. I will share your comments with the rest of the staff and we hope to have you back to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are Lake County's treasure with 10,000 sq. ft. of meeting and banquet space, onsite dining, and signature accomodations for business or leisure travelers in Gurnee, Waukegan, Libertyville and more. We are now featuring 210 fully renovated contemporary guest rooms and elegant meeting space. Our full service property offers one of the largest pools in Lake County and a state of the art fitness center. We are right across the street from Gurnee Mills Mall and just minutes away from Six Flags Great America. ... more   less 

Additional Information about Holiday Inn Gurnee Convention Center

Address: 6161 Grand Ave, Gurnee, IL 60031-1613
Region: United States > Illinois > Lake County > Gurnee
Price Range: RM379 - RM788 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Gurnee Convention Center 3*
Number of rooms: 210
Reservation Options:
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Also Known As:
Holiday Inn Gurnee Hotel Gurnee
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Questions & Answers

Questions? Get answers from Holiday Inn Gurnee Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go to the top floor so you do not hear people upstairs river dancing.”
cbond2015, 3 Apr 2017 | Read review
“Eat breakfast elsewhere and bring ear plugs! And certainly don't book a room with breakfast deal. Clearly everyone walks in and eats. No one asked for our breakfast voucher. Anyone who pays 11.95 for yogurt and cereal and 15.95 for fake eggs, frozen waffles, and oatmeal you could hang wallpaper with is crazy!!! Holiday Inn take the breakfast sign down and include it as free continental breakfast. Can't complain about what's free!”
ericav691, 12 Mar 2017 | Read review
“Ask for a room on the side away from the Highway if you want to avoid high road noise.”
, 2 Feb 2017 | Read review
“choose a room on the west side”
DanK984, 28 Dec 2016 | Read review
“Rooms are well furnished & clean, 1st floor”
joannesparker, 22 Sep 2016 | Read review
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