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Extended Stay America - Chicago - Hanover Park

36 reviews
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Traveller (2)
Room & Suite (7)
Dining (1)
Overview
  • Excellent54%
  • Very good22%
  • Average8%
  • Poor0%
  • Terrible16%
Travellers talk about
“manager matt”(2 reviews)
“front desk”(6 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Offers from Extended Stay America - Chicago - Hanover Park
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (36)Write a Review
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18
8
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6
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LanguageEnglish
18
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6
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1 - 5 of 35 reviews
Reviewed 1 week ago

These three people have always gone the extra mile to make my visit at they’re hotel the best possible and that’s why I recommend this location over other locations because of they’re customer service specifically. Edna is the best CSR that I’ve ever encountered she...More

Thank isaiahharo10
Response from 00esa, Manager at Extended Stay America - Chicago - Hanover ParkResponded 1 week ago

Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was comfortable and that you were satisfied with all that we have to offer. We will surely share your praises with Edna, Matt, and...More

Hotel's Favourite
Reviewed 8 July 2017

He always went out of his way to make sure my Internet was running and that if I had any problems to get them corrected as quickly as possible. He made me comfortable with my long stay at the hotel. Great place to stay for...More

Review collected in partnership with Extended Stay
Thank 336vernw
Response from 00esa, General Manager at Extended Stay America - Chicago - Hanover ParkResponded 11 July 2017

Thank you for being our guest at Extended Stay America - Chicago - Hanover Park. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with my...More

Reviewed 8 August 2017

Relatively clean, but very basic room and outdated and in my view depressing hotel. It served my purpose due to location but at the price I should have paid a little more to have a nicer room and amenities.More

Review collected in partnership with Extended Stay
Thank Steve M
Response from 00esa, General Manager at Extended Stay America - Chicago - Hanover ParkResponded 10 August 2017

Steve, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and our facilities were adequate to your needs. However, we are sorry for any inconvenience you had while here. We hope to see you again and have the...More

Reviewed 19 July 2017

The rooms did not have the amenities that it promises on the website.The kitchen was not equipped with anything. All the sheets had cigarette burns although it was a no smoking facility. The staff was extremely rude and unhelpful. Will not ever go back to...More

Thank megha d
Response from 00esa, General Manager at Extended Stay America - Chicago - Hanover ParkResponded 20 July 2017

Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be...More

Reviewed 9 July 2017

I was very pleased with my stay and with the room. I needed a hotel fast and got a great deal using Priceline Mobile. Tip: if you order through a third party like Expedia or Priceline you will not have to give a security deposit....More

Review collected in partnership with Extended Stay
Thank D8664IOashleym
Response from 00esa, General Manager at Extended Stay America - Chicago - Hanover ParkResponded 9 July 2017

Many thanks for choosing Extended Stay America - Chicago - Hanover Park for your stay. We are glad to know all went great during your stay and that you found us to be at a good value. It was a pleasure serving you, and we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Things to do
Tennis Court
Details
Price range
US$67 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$67 - US$82 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (2)
Room & Suite (7)
Dining (1)
Questions & Answers
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Room Tips
"lots of ants in the hotel rooms. nothing appealing about the place."
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"For long stays make sure your room receives some sun lights for better mood"
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"avoid room 139"
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"This hotel is in a pretty good location -- close to expressways, shopping, etc."
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