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All reviewsbotanical gardensmarriott hotelroom keythe shuttle driverrooms are cleanparking lotquiet roomone night stayfront desk staffstaff was friendlybusiness tripwould stay here againbistrochicagolobbynorthbrooksheridan
The staff really tried to please us, and we really wanted to love this Courtyard, but it was a struggle.
We ordered a microwave. It was not in the room when we checked in and when it did arrive, there was leftover fried rice in...More
Thank illinois travelere
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded 8 August 2017
Hello Illinois travelere,
Thank you for taking the time to complete a Trip Advisor review of your recent stay with us. To say that I am embarrassed by the food discovered in your microwave is an understatement and I assure you I will address the...More
Stayed here on a business trip.. the hotel is a little tricky to get to but once you figure it out is in fine. The staff was friendly and very helpful. The room was clean and in good shape. The mattress was pretty good and...More
Was in the Windy City on business and stayed at this gem. Crystal on the front desk was very courteous and helpful. Rooms were clean and the Hotel is very convenient. This is a nice area of Chicago. I recommend staying here.
This is not a service restaurant, however, it is a nice cosy place to stay with friendly staff. It was hard for me to get any sleep on day1 as my room was on the side of the highway - however, they changed my room...More
There is nothing finer in life or on the road than waking up early in a city to the restful scenery of a green park commons in the center of a Marriott Courtyard.
Unless it is this one.
If this sounds like the beginning of...More
Thank william m
Response from Maria J, General Manager at Courtyard Chicago Highland Park/NorthbrookResponded 15 June 2017
Good Afternoon william m,
Thank you for taking the time to provide feedback on your recent experience at our hotel.
Please know everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. I would appreciate a...More
Response from william m | Reviewed this property |
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in... More
This question is far more interesting than my answer: not only do I not know, but I've never thought of it applied to any hotel. I can think of some both legal and experiential reasons why this prohibition might be in effect, including liability for anyone under 21 and the responsibility of the hotel for conduct of minors. And how far under 21? I would be interested in hearing what the General Manager has to say.
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting... More
Thank you for taking the time to ask your question regarding potential pests at our hotel. Please know this is something that we train all of our housekeeping associates on to make sure they are inspecting our rooms and beds daily during housekeeping service to ensure our hotel is free of unwelcome pests and bed bugs.
This training is on going and we also utilize a pest control company who come in and complete monthly service to our hotel to ensure we are pest free. If you would like any further information I welcome any opportunity to speak to you in regards to these concerns.
Thank you again for your question; we hope to have you as a guest when your travels bring you to Highland Park.