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The Westin Chicago Northwest

555 reviews
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Traveller (122)
Room & Suite (39)
Dining (11)
Overview
  • Excellent29%
  • Very good32%
  • Average21%
  • Poor10%
  • Terrible8%
Travellers talk about
“corner suite”(10 reviews)
“heavenly bed”(12 reviews)
Wifi
Free Parking
Breakfast Buffet
Heated pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from The Westin Chicago Northwest
Special Offer: Breakfast for 2 Included
Hotel deals
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (555)Write a Review
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All reviewscorner suiteheavenly bedupgraded to a suitebusiness hotelwedding receptionbar foodgift shopnice roomsstarbucks coffeemini fridgewoodfield mallthis past weekendo'hare airportbusiness tripchicagospgtent
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21 - 25 of 536 reviews
Reviewed 3 September 2017 via mobile

The service in westin chicago northwest is terrible!They dont have an exclusive lounge and even didnt provide some compensastion. The frontdesk stated the breakfast starts at 6:30 but actually 7:00. The schedule bothered me a lot. The registers at marketplace dont really listen to you,you...More

Thank Shuo L
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 4 September 2017

Guest feedback is important us and we appreciate yours. We have shared your comments with the management. Although we wish you had a better experience it is through comments such as your that we continue to improve. We hope we have the opportunity to welcome...More

Reviewed 28 August 2017

The hotel itself is fine, though I was very disappointed that not only do they not have a club lounge but even more disappointing it is because they decided not to put one in when they remodeled (told by front desk when I check in...More

1  Thank Trish P
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 30 August 2017

Guest feedback is important to us and appreciate yours. We have shared your comments with the management and we hope to have the opportunity to welcome you back.

Reviewed 27 August 2017 via mobile

The a/c in our room wasn't working. We called the front desk, maintenance arrived and said they fixed it. It's over an hour and a half later with not much temperature difference. There was a wedding here tonight that had a reception with loud volume...More

1  Thank Chris C
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 28 August 2017

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this...More

Reviewed 27 August 2017

We stayed here for 3 nights and have nothing but positive things to say. The beds were so comfortable and we never heard any noise from the events that were being held in the atrium. The check in process was smooth and we would stay...More

Thank travelchiks
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 28 August 2017

Thank you for your five stars! We are glad your stay was a comfortable one and we hope to welcome you back soon!

Reviewed 25 August 2017

I stayed at this property on a recent visit to a company located across the street. Check in was friendly and efficient and they let me get into my room earlier than official check in time. The room was clean and comfortable, but the typical...More

Thank 1parislover
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 28 August 2017

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management . We do hope to have the opportunity to welcome you back for a future visit. Thank you

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134567108
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
US$91 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$91 - US$187 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (122)
Room & Suite (39)
Dining (11)
Pool & Beach (5)
Hotel & Grounds (108)
Business Centre & Event Rooms (12)
Bathroom (8)
Family and Play Areas (1)
Questions & Answers
Ask a question
Nancy C
7 November 2016|
AnswerShow all 3 answers
Response from Katie B | Reviewed this property |
We took an Uber into the city! was about $20!
0
Votes
FresnoCouple2014
18 August 2016|
AnswerShow all 5 answers
Response from Rvanthof | Reviewed this property |
Your can easily take the train. A cab is probably 50 bucks
0
Votes
Sharen W
26 July 2016|
AnswerShow all 8 answers
Response from EGHMX | Reviewed this property |
Not sure
0
Votes
Room Tips
"if you can get a city skyline view on a high floor, I recommend it1"
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"Our room was quiet but we were in a corner"
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"maybe try a different hotel. my room is dirty and smells bad"
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"Get a room well-away from the elevators to minimize late-night noise"
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