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All reviewslong term stayfull size refrigeratorhotel managergeneral managercomfortable stayrecommend staying heregreat pricehome away from homeroom was clean and comfortablegreat customer servicefront desk staffa great place to stayconvenient locationmarialeasemorelosutensils
I travel often using a Priceline.com service withhotels and never once have I had sucj a poor experince as I have this time.
Upon arrival I was checked in to find out that the phone call I made to request a 2 bed room for...More
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Stayed at this hotel for a few days and I have no complaints. The staff took care of everything I needed and was always greeted with a smile. I would continue to use this chain in the future when I travel.
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 30 September 2017
Thank you for your fantastic review! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon!
I had booked a one night stay with a hotel broker that William Shatner promotes. I arrive at the hotel and the unresponsive and quite rude front desk clerk stated, "We do not have the room available that you booked and you will have to...More
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 4 weeks ago
We apologize that we did not have any available rooms when you arrived at our hotel. We offer no excuses for this mix-up, and we regret the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you.
Nice hotel with good breakfast includes two hot items, about 12 miles from downtown Chicago and same to o’hare airport.
Very close to shops restaurant and cinema.
Plenty free parking , rooms were clean and tidy good WiFiMore
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 17 April 2018
Thank you for choosing to stay at Extended Stay America. We are glad to know our location was convenient for your needs and enjoyed the cleanliness of your room. Thanks once more for allowing us to be of service, and we hope to have the...More
Stayed 2 nights. No wash clothes the next day nor hse keeping. Desk clerk on Sat 3-11 shift was rude. Room was clean the 1st night. This won't stop me for staying at Extending Stay again. I like that it's a stove. My husband and...More
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Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 11 April 2018
Tiffany, thank you for being our guest. We appreciate you mentioning how convenient is was to have a kitchenette in your room. Our goal is to maintain the highest standards, and we apologize for falling short. Your review will be discussed with the management team to make...More