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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

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Embassy Suites by Hilton Chicago - Lombard\/Oak Brook
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80 Reviews from our TripAdvisor Community

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Showing 79: English reviews
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Elkader ia
Reviewed 6 days ago NEWvia mobile

We had a nice stay this last weekend First of all i want to start with all the positives. 1. Great hotel. We loved our room. Loved the breakfast, the evening reception. Breakfast was good each morning. We enjoyed the made to order omelette station. We came down later each morning and there were still full options and everything was...

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Helpful?
Thank A5003MTamyh
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. We appreciate the great feedback. I apologize about the miscommunication about our pool service. Since we are a 24/7 operation, we do our very best to identify a time in shutting our pool down for cleaning and maintenance that would minimally impact our guests. Again, I apologize about the...

HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

We have stayed at this Embassy location a couple times and both were very good. One night we stayed there were what seemed yo be several kids party's. We checked out the pool and were surprised to see that they had security regulate how many guest could be in pool area. We had the 1 bedroom suite. With a living...

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Helpful?
Thank Greg M
About Hotel's Favourite Review
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Greg M, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the 5 STAR rating. I look forward to sharing your feedback with our staff. I'm glad to hear you found our staff helpful and enjoyed your stay. We look forward to having you back. If there is anything that we can...

Westland, Michigan, United States
Reviewed 1 week ago NEW

We were there in September 2016 and the place was under construction. There was dust everywhere. The construction crew started working around 9am and it lasted until around 6pm. We have 4 kids with us and I did not really feel safe having the kids around all that construction. But I do think that when they are finished, it would...

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Helpful?
1Thank TheTAGirlie
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello TheTAGirlie, I am excited to announce our hotel is NOT under construction. We thank you for your patience during your stay with us in September. We are very proud of how our renovations turned out and look forward to showing you our new look. Please let me know when you decide to come back and I will be sure...

Aurora, Illinois
Reviewed 1 week ago NEW

If you are traveling with your family please go anywhere else! Pre experience : After reserving, I was sent an email reagurding their new policies. It said that no parties were allowed and that at checkin, my debit card would be charged an incidentals fee of $50. Even though it is refundable, all of these things were new to me,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank wendypG7986QF
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. I sincerely apologize that you did not enjoy your experience at our property. We have implemented some new policies and procedures in an effort to ensure that all of our guests have an enjoyable experience at our hotel. Our NO Party Policy has been in place and has shown...

Chicago, Illinois
Reviewed 1 week ago

Poor management, no customer service! General manager Sucks! Still waiting on email follow up! Staff not properly trained! Hotel should not bear Hilton Name! This is a franchise property and it shows!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank valenciao2017
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Dear valenciao2017, Thank you for taking the time to review our hotel. I am sorry you felt this way about our property, but I can assure you that our management staff is top notch, with great customer service. We care about our guests and are committed in providing the best possible service that one expects in a hotel. I truly...

Westchester, IL, United States
Reviewed 1 week ago

There were hundreds of teenagers running throughout the hotel and because my family was staying there celebrating my daughters birthday, hotel security decided to enforce a "no party/no pool party" policy based on room occupancy by more than the 6 people that were registered to the room. She was visited by 5 girls from her school that were also registered...

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Helpful?
Thank Doug A
Sarah L, Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

We received your comments from our Guest Assistance department and now through Trip Advisor about your room reservations this past weekend. We make every attempt during the check in process to advise guests of the hotel rules and regulations and give all guests the ability to cancel their reservations without penalty if they are unable or unwilling to comply with...

Cincinnati, Ohio
Reviewed 1 week ago

Clean, well equipped, comfortable, pleasant staff. Good quality TV. We were able to relax and get a good night's sleep. Close to many stores and restaurants. Parking was convenient. Appreciated having copy of our bill emailed.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank laurahD3170EA
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the "5" STAR rating. I look forward to sharing your review with our staff. If there is anything we can do to further enhance a future stay, please feel free to reach out. Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com 630-971-4550

New York City, New York
Reviewed 1 week ago

If you stay on a Friday, or Saturday night, be prepared for lots of families and kids all over. Not a bad thing, just be prepared for long lines at breakfast and pool and spa filled with kids. I ended up staying an extra night, Sunday and the place was empty. That said, the breakfast was nice, plus the evening...

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Helpful?
Thank Grapthor
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Grapthor, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate your feedback and plan on sharing this with our staff. Our hotel is very family friendly with our ALL suite property, complimentary breakfast and complimentary manager's reception. Not to mention our location is prime for families looking for entertainment, shopping and restaurants...

Southaven, Mississippi
Reviewed 2 weeks ago

The room was very clean, modern, and comfortable. The room was just like being at home. My husband and I had a great time. The hotel offer free food, drinks and movies. This hotel is worth every penny!

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Helpful?
Thank therotherb
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello therotherb, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the "5" STAR rating. I am glad to hear that you felt that your money was well spent. Our goal is to ensure that ALL of our guests feel the value of our hotel, so thank you for sharing. Please let me...

Saint Louis, Missouri
Reviewed 2 weeks ago via mobile

We got the premium package which included in room snacks and drinks. The sofa with the Ottoman was as comfortable as the one at home. Nice workstation for last minute deadlines and the happy hour complimentary drinks and light snacks brought a lot of other travelers out of their rooms and into the common area. I enjoyed the privacy seating...

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Helpful?
Thank 273adrienned
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello 273adrienned, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the "5" STAR rating. I look forward to sharing your feedback with our staff. Our goal is to make sure ALL of our guests feel the way you did while they are here. I hope to see you again soon on your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Chicago Lombard Oak Brook hotel is excited to announce our hotel renovation is complete. Be the first to experience our newly renovated two-room suites and enjoy a relaxing stay in Chicago - Lombard. We have done more to our hotel so you can enjoy your stay with us even more. Whether business or leisure brings you to Chicago - Lombard, we would like to reward you with 1,000 HHonors Points with each night stay. Our new restaurant, Stacks Grilled Cheese & Bar is open and we look forward to serving you. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Address: 707 E Butterfield Rd, Lombard, IL 60148-5614
Region: United States > Illinois > DuPage County > Lombard
Price Range: RM629 - RM1,065 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Lombard/Oak Brook 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Priceline, Orbitz, Travelocity, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Chicago - Lombard/Oak Brook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and other travellers.
7 questions
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Chicago, Illinois
Charleston
2 months ago

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Questions? Get answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor at the Embassy's is always the best.”
JStolz1, 21 Mar 2017 | Read review
“Corner Suites are excellent for those seeking extra space!”
Justus3x3, 21 Mar 2017 | Read review
“Corner suite was nice”
dfe450, 16 Mar 2017 | Read review
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