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Hampton Inn & Suites Chicago Southland-Matteson

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1 room 2 adults 0 children
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Hampton Inn & Suites Chicago Southland-Matteson
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380 Reviews from our TripAdvisor Community

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Showing 379: English reviews
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Memphis, Tennessee
Reviewed 1 week ago

Quick check in/out. Clean comfortable room. Great night of sleep, nice comfortable pillows. Area where hotel is had good places to eat. The breakfast had nice and fresh items, dining area was clean food was great.

Review collected in partnership with Hampton
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Helpful?
Thank franklino328
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you enjoyed a good nights sleep here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for your good review and we hope you will return again soon.

Lake Zurich, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 16 March 2017 via mobile

Stayed here for one night to attend a local dance competition with my daughter and I could not have been more pleased with the friendly & helpful service, beginning at the front desk, to the beautifully updated and clean surroundings. After a very long day it was great to come back to such an accommodating environment. The rooms have been...

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Helpful?
Thank LuxeMama
About Hotel's Favourite Review
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for choosing our hotel and we hope your daughter did well in the competition. We would all like to invite you back again to stay with us here at the Hampton Inn & Suites Chicago Southland-Matteson.

Las Vegas, United States
Reviewed 2 weeks ago

We enjoyed a comfortable stay. The room was clean and the facility was also. The lobby is bright and clean and everyone we encountered was polite and cheerful. The digital check-in made the whole procedure go very smooth. My wife and I felt very comfortable from our arrival until our departure.

Review collected in partnership with Hampton
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Thank 288williec
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you were comfortable during you stay here at the Hampton Inn & Suites Chicago Southland-Matteson. Thank you for staying and we hope to see you again. Your good review is appreciated.

Chicago
Reviewed 2 weeks ago

The young lady at the front desk by the name of melody is very rude very rude have a bad attitude she's very races a general manager and her manager are very rude as well and they are liars they lied about giving us back our money after a ladder and said they're only four people can go up to...

Review collected in partnership with Hampton
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Helpful?
Thank tyeshal2017
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments.

Worthington, United States
Reviewed 2 weeks ago

The hotel appears to be virtually brand new with all amenities as advertised. The staff was very friendly and welcoming upon our arrival, recommending several restaurants in the area. Our room was spotless including the bathroom. The room was also very quiet and supported a restful night's sleep. The complimentary breakfast was very good and helped get us on our...

Review collected in partnership with Hampton
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Helpful?
Thank 488haroldb
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We would like to thank you for your good review and for complimenting our staff and our hotel. Please return again to stay here at the Hampton Inn & Suites Chicago Southland-Matteson the next time you are in our area.

Brighton, MI, United States
Reviewed 16 March 2017

Have stayed here several times. Hotel is always very clean and up to date. Staff is very friendly. Rooms are very clean, comfortable, and quiet. Heat and AC worked very well and made it easy to keep room comfortable.

Review collected in partnership with Hampton
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Helpful?
Thank wardm2017
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon here at the Hampton Inn & Suites Chicago Southland-Matteson.

Nappanee, Indiana
Reviewed 8 March 2017

Everything was nice. Fitness room was clean and had adequate amount of machines. Staff was very helpful. The fridge and microwave in the room was very handy. Close to 80 but traffic noise was minimal.

Review collected in partnership with Hampton
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Helpful?
Thank christinasE254ST
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your good review. We are glad you enjoyed your stay and hope to see you again in the future.

Menomonee Falls, Wisconsin
Reviewed 6 March 2017

Have stayed at many Hampton Inns but this was too much. First there were no luggage carts available. Apparently people just take them to their room and keep them there.? Who does that? After our first room was not what we wanted (kids running everywhere) they moved us to a room on a higher floor. Kids were running up and...

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Helpful?
Thank DaveMagic
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We appreciate you sharing your experience with us; it is through such candid feedback that we’re able to improve our product and services. We are in the process of evaluating opportunities for improvement and appreciate your input!

Reviewed 27 February 2017 via mobile

Stayed for my goddaughters 13th birthday party. Upon arrival we were notified that there was a policy change where no parties, celebrations, gatherings, or sleepovers are allowed. If under the impression there's a party you will be asked to leave. My party made it clear that we would be having a party for the kids when reservations were made which...

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1Thank 1stFam
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

Mattson, United States
Reviewed 27 February 2017

My room was not clean and no one seemed to care! no one greeted me when i walked in and there was two employees talking to one another. i was not happy at all so i booked a room over at the County Inn and it was much better and so was the staff.

Review collected in partnership with Hampton
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Helpful?
Thank laneekaj
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Set just off of I-57, the Hampton Inn & Suites Chicago Southland - Matteson hotel in Matteson, IL is your perfect choice just outside of downtown Chicago. All hotel guests can take advantage of our free, hot breakfast buffet daily and 24-hour Suite Shop. Whether you're with us on business or for leisure, you'll enjoy our complimentary WiFi access throughout the hotel. Relax and unwind at our swimming pool, and stay fit in our fitness center. Bring all the comforts of home, we look forward to having you. ... more   less 

Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Address: 20920 Matteson Ave, Matteson, IL 60443-2102
Region: United States > Illinois > Matteson
Price Range: RM629 - RM937 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Chicago Southland-Matteson 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
Hampton Inn And Suites Chicago Southland-Matteson
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Chicago Southland-Matteson staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Chicago Southland-Matteson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very noisy”
DaveMagic, 5 Mar 2017 | Read review
“I stayed on the top floor at then end of the hall. Never heard another guest.”
pooch53218, 18 Feb 2017 | Read review
“Corner double queens have a sleeper sofa.”
527jeffn, 26 Aug 2016 | Read review
“Our room was great--2 queen beds, beautiful bathroom--wonderful”
902AnnetteB, 22 Aug 2016 | Read review
“In another hotel”
creditbiz, 18 Jul 2016 | Read review
5 of 5