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All reviewspark and flythe shuttle driverfree shuttlefree breakfastclose to the airporthot breakfastdonutswe've stayedwould stay here againnice breakfastindoor poolchecking incoffee makerchicagooharenwproximity
Let me start with saying that the hotel is undergoing major renovations. All public areas like swimming pool, breakfast area, gym are closed. The room that they assign wouldnt have any remodeling going on - i would say they would have completed that on that...More
Ok.let me start with the fact that this place should not be open to public.It's a construction Zone.2 floors of dust and construction with few rooms on 3 rd floor.No fridge no microwave no breakfast no swimming pool.No lobby.First room smelled like cigarettes.Second had shower...More
Good: The hotel clerks were friendly and helpful. They had a free complete breakfast that was good. They have a free 24 hour shuttle service to the airport. They have internet and a printer.
Bad: The hotel was going through major reovations and although my...More
1 Thank Frank E
Response from CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Chicago O'Hare NorthwestResponded 16 October 2017
Thank you for reaching out to us. It is gratifying to know that our efforts to give the best service possible has been appreciated and that you were pleased with our complimentary breakfast, shuttle service and facilities. However, we are sorry to hear that we...More
We had to wait an hour for the shuttle to pick us up at the airport and then we could not get a shuttle to the airport in the morning because they said they were already booked. The only reason we booked at this hotel...More
Response from CarlsonRezidor, Customer Care at Country Inn & Suites By Carlson, Chicago O'Hare NorthwestResponded 14 October 2017
Thank you for taking the time to write a review. We are sorry to hear that you were not pleased with your stay due to the shuttle service at that time. This is certainly not the kind of experience we would like you to have....More
I stayed at this hotel with a group of 35 people. We found this to be a great hotel. They are currently renovating the site, and the room that I stayed in was not yet renovated, but my family found it nice enough, a 3...More
Response from mileagedropout | Reviewed this property |
Don't know if my previous answer went through, but I agree with previous responses. My best suggestion is to phone hotel manager to see if you can negotiate a deal. These people seem very nice; I have stayed there several... More
Don't know if my previous answer went through, but I agree with previous responses. My best suggestion is to phone hotel manager to see if you can negotiate a deal. These people seem very nice; I have stayed there several times.
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"Pick a room away from the elevators. it makes a horrendous noise ."