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Country Inn & Suites By Carlson, Chicago O'Hare Northwest

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447 Reviews from our TripAdvisor Community

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Showing 428: English reviews
Los Angeles, California
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed 1 week ago

I absolutely love hotels that try. This Country Inn and Suites may not be the best looking property in the world, but they do their best with what they have, and I appreciate it. The wife and I stayed here recently on an overnight layover when we were traveling through O'Hare. An Uber to the hotel was a quick 12... More 

Helpful?
2 Thank JasonArroyo
San Jose, California
Level Contributor
190 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 week ago

We were visiting relatives in hospital and this hotel was close by. Comfortable and clean with free good breakfasts and wifi. There was an indoor pool and gym for a break and athe staff were helpful and friendly. We ended up adding a couple more nights at the last minute and they were great.

Helpful?
2 Thank Rusby1
United States
Level Contributor
134 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed 1 week ago via mobile

This was a classic 1990s or early 2000s Country Inn. Think "grandma's house" motif. Unfortunately, it looked like maintenance was really falling apart, with moldy wallpaper in the bathroom, a rattle in the fan, and a hot tub that wasn't working when we were there. The carpet and furnishings had definitely seen better days, and the floor of the room... More 

Helpful?
Thank TheInternationalLine
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

Thank you for taking the time to share your feedback. We are pleased to hear you were happy with the service you received from our hotel staff. We apologize for the dissatisfaction you experienced with the overall condition of the hotel. Your feedback will help us prevent issues such as these in the future. We hope you will give us... More 

Kitchener, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

Hotel is very warn out and tired looking. Room had strong odour. Everything in the room looked warn out and old. Located in an industrial area. Was told second floor was under construction. Tried another room and it was identical to the first. It was so horrible that I left. Shuttle driver was very good.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 23tn
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

Thank you for taking the time to share your comments with us. While we were happy to hear that the shuttle driver was very good and that the staff attempted to correct the issue by changing rooms, we apologize that you were not satisfied with the overall condition of the hotel and the rooms. Your comments will be used when... More 

London
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Good hotel, OK Breakfast, even thought the hotel offers a free shuttle service to and from the airport, this hotel is over seven miles from the airport, and the shuttle bus runs on the hr, so miss it and you'll wait a long time.

Helpful?
1 Thank Geezer50
Madison
1 review
Reviewed 24 October 2016

I stayed for one night to catch the early flight the next day and had no issue with this hotel. Room was clean and smell was good. (I am sensitive to smoking smell.) The only issue was shuttle service back to hotel. It took me around one hour and forty minutes to get it.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Yangc6304
New Bern NC, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2016

Very Convenient, nice staff enjoyed our stay. There was a little noise from the road, but not a big distraction. Otherwise this was well located and a great stay. I will be staying here again when in the area.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
2 Thank Janet E
DongGuan, China
Level Contributor
134 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 October 2016

We stayed at the Country Inn and Suites using the sleep and fly package with parking for our overseas trip. Good things: Clean, OK service good restaurants a short drive away Bad things: Lots of construction makes it hard to get too. Neighborhood isn't good enough for a safe walk to food, so you have to navigate the construction to... More 

Helpful?
Thank dkkckk
CarlsonRezidor, Online Support Specialist at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this review

We apologize for the disappointing service you received from our shuttle. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Chicago O'Hare Northwest

Address: 2200 South Elmhurst Street, Mount Prospect, IL 60056
Region: United States > Illinois > Mount Prospect
Price Range: RM391 - RM547 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Chicago O'Hare Northwest 2.5*
Number of rooms: 94
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Also Known As:
Country Inn & Suites Chicago o`Hare Nw Hotel Mount Prospect
Country Inn And Suites Chicago o`Hare Nw
Country Inn Mount Prospect
Mount Prospect Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Chicago O'Hare Northwest staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, Chicago O'Hare Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not go to this hotel. It is not fit for guest.”
 of 5 bubbles ecommerce1843, 22 Jul 2016 | Read review
“maybe request the top floor”
 of 5 bubbles KathyE648, 10 Jul 2016 | Read review
“Very welcoming”
 of 5 bubbles sylvial439, 8 Jul 2016 | Read review
“Be careful with the no changes policy when booking your room!”
 of 5 bubbles cabocandice, 21 Jun 2016 | Read review
“Rooms at any other hotel are better.”
 of 5 bubbles E9743QBstevens, 19 Jun 2016 | Read review
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