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Hotel Arista at CityGate Centre

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Hotel Arista at CityGate Centre
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392 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Arista at CityGate Centre
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Showing 389: English reviews
Chicago, Illinois
Reviewed 23 December 2016

The staff went out of its way to accommodate everything!!!! I had dinner in Zorba's lounge and the staff came in, knowing I was running late, brought me my receipt and helped take care of transportation.

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Helpful?
Thank YSCOS
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear YSCOS I am so thrilled to hear that you enjoyed your recent stay with us. Thank you for posting a review and we hope that you decide to join us again when you are in the area!

Canton of Zurich, Switzerland
Reviewed 17 December 2016 via mobile

Stayed for two and a half weeks this December and truly enjoyed my stay. Facilities and the staff are exceptional, very convenient shuttle service. Will definitely return when ever visiting Naperville area.

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Helpful?
Thank Christos_Lanaras
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Christos_Lanaras I am thrilled to hear that you enjoyed your extended stay with us and am grateful that you took the time to post a review. Please let us know if there is any way that we can improve so that we can meet and hopefully exceed your expectations during your next stay. Thank you again!

Saint Charles, Illinois
Reviewed 24 November 2016 via mobile

We spent Thanksgiving eve at the Arista and were not disappointed! Dinner at Tap In was delicious. Their turkey burger is the best I've had in the western suburbs. Our room was very comfortable with every amenity we needed. Huge towels, comfy robes, TV in the bathroom mirror is cool. Enjoyed an excellent massage by Cheryl @ the spa. Ended...

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Helpful?
1Thank Valerie P
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Valeria P Thank you for taking the time to give feedback regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel! Thank you for giving me the opportunity to reward Cheryl for a job well done! On behalf of our entire staff here at the Hotel Arista, we thank you...

Hook, United Kingdom
Reviewed 24 November 2016

I spent two nights at the Arista in early October – my second visit to the hotel. Much the same as last time – a nice, well put together business hotel, very comfortable room. I had room service one evening and was away the next but the food delivered to my room was okay – nothing special. I also had...

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Helpful?
1Thank Battyw
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Battyw Thank you for taking the time to give feedback regarding your stay. I would love the opportunity to speak with you directly regarding your recent experience so I can gather more information as to what you ordered. If you have a moment and are willing to share any specifics on these items, it would greatly increase my ability...

Washington DC, District of Columbia
Reviewed 24 November 2016

I stayed at Hotel Arista as an out of town guest for a Naperville wedding and this hotel provided the most caring, high quality stay I've had in a hotel. Every single employee, from the man who took my bags upon arrival, to the front desk, the restaurant, even the woman who brought me tea in the morning, was respectful,...

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Helpful?
1Thank mjpeebs
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear mjpeebs Thank you for your compliments regarding your recent stay. I am so thrilled to hear that you enjoyed your stay and that we exceeded your expectations. I look forward to hearing comments like this and am so glad that you were able to experience all that Arista has to offer. I look forward to welcoming you back when...

Reviewed 20 November 2016

Had our wedding in Naperville and the wedding party and guests stayed at Hotel Arista. The weekend would not have been as amazing as it was without the help and accommodation of all the staff and management at the Hotel. In particular, the front door staff were INCREDIBLY helpful in going above and beyond to help us unload and reload...

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Helpful?
Thank Nike K
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Nike K Congratulations on your wedding! We are so glad to hear that you and your guests enjoyed your recent stay. Thank you for providing feedback and for giving me the opportunity to wish Ali, Xavier, and the entire Front Office team on a job well done. Please feel free to contact us if you are looking for a...

São Paulo
Reviewed 19 November 2016 via mobile

I have much enjoyed my stay at Arista. People are really nice. Xavier was always ready to help. If you like running or biking, the Illinois Prairie Path is just beside and a wonderful place. I will certainly come back!

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Helpful?
Thank rmcesar
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear rmcesar Thank you for posting a review regarding your recent stay. I am thrilled to hear that you were able to experience the trails nearby the hotel. We recently have put in the rental bikes to encourage more guests to use them. We are excited you are interested in joining us again and look forward to seeing you.

Chicago, Illinois
Reviewed 15 November 2016

My wife and I have stayed at Hotel Arista on several occasions, but this has been the best stay by far. I booked our stay rather last minute and was unable to get a room with a king bed, so I booked one with two queens. My wife and I were celebrating our 21st anniversary. Upon arrival, we were offered...

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Helpful?
Thank BarbP36
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear BarbP36 I am thrilled to hear that you enjoyed your recent stay with us here at Hotel Arista. Thank you for giving me the opportunity to award my team a job well done. We hope you will decide to stay with us again when your travels bring you to the Naperville area.

Reviewed 15 November 2016

Friday when we arrived the staff was awesome!! Let me check-in early, made sure our room was good. So attentive and informative. On Saturday it was a different story. Bar tender was so rude and so was tall skinny man at front desk. I was in shock it was horrible.

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Helpful?
1Thank angie k
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Angie K Thank you for giving us feedback regarding your recent stay with us. I understand that our team tried to reach out to discuss your experience. Please feel free to contact us if you would like to discuss further and we hope you will decide to stay with us if you are in the Naperville area again.

Chicago
Reviewed 8 November 2016

Please let me preface this by saying I have worked for hotels my entire professional career and travel a minimum of once weekly. This has to have been the single worst hotel experience I've ever had. It started out poorly with our check-in experience. When we approached the front desk, the Front Desk Manager Xavier was talking in a condescending...

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Helpful?
4Thank sampat1
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Sampat1 It was a pleasure speaking with you regarding your recent experience and on behalf of the entire Arista team, please accept our apology again. I appreciate you bringing your experience to our attention since we are using this missed opportunity to ensure that these things do not happen again in the future. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including SugarToad, Tap In and CityGate Grille. ... more   less 

Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Region: United States > Illinois > Naperville
Price Range: RM717 - RM985 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#1 Business Hotel in Naperville
#1 Family Hotel in Naperville
#1 Romantic Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arista at CityGate Centre staff and other travellers.
3 questions
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Indianapolis, United States
over a year ago
Scotch Plains, New Jersey

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Questions? Get answers from Hotel Arista at CityGate Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider the Deluxe Corner King room”
 of 5 bubbles PrincessDebAnn, 3 Jan 2017 | Read review
“Corner suite is large with great views and high ceilings”
 of 5 bubbles BarbP36, 15 Nov 2016 | Read review
“Everyone in our party were very happy with their rooms.”
 of 5 bubbles pwcreations, 12 Sep 2016 | Read review
“Our room on the 12th floor was great!”
 of 5 bubbles grimesmag, 18 Aug 2016 | Read review
“11th floor has amazing views”
 of 5 bubbles tsimeone01, 25 Jul 2016 | Read review
5 of 5