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Extended Stay America - Chicago - Naperville - East

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Extended Stay America - Chicago - Naperville - East
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100 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Level Contributor
3 reviews
Reviewed 2 days ago NEW via mobile

Recently visited this location for an extended stay while on business travel. I highly recommend this location for the excellence in building maintenance (Michael), housekeeping (Khabiba & Niame) and affordability. The front desk team led by Bradley Williams are customer focused and results driven to meet the needs of the residents. Easy access to Chicago, both airports, shopping, and downtown... More 

Helpful?
Thank LouisWaters
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for sharing your fabulous review which truly made our day! It was a pleasure reading your comments praising our staff. Every team member here at Extended Stay America - Chicago - Naperville – East works hard to deliver a great guest experience. Your recognition of their efforts will go a long way in motivating them to do even... More 

2 reviews
Reviewed 5 October 2016 via mobile

My stay has been approximately 3 months. The hotel is clean, which is nice, and expected. The Staff, though, is what makes this hotel Great!! Starting with the manager, Jayla, who is constantly busy taking care of the hotel, and guests. In all the time here, I had 1 small issue, and she went above and beyond to make it... More 

Helpful?
Thank mombrutus
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for sharing a wonderful review of your stay at Extended Stay America - Chicago - Naperville - East. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your nice comments recognizing the service... More 

Edison, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 October 2016

quiet and serene location.Needed peace and quiet after a long day. Great and Helpful Staff, Manager Jayla Shelburn was always visible and helping out. They also give complimentary utensils to use at no charge.

Helpful?
1 Thank dealvision
00esa, Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thanks for your excellent remarks of Extended Stay America - Chicago - Naperville – East. We are glad to know how pleased you were with your peaceful room and our friendly service. Your 100% satisfaction is our highest priority, and we do our best to make sure our guests’ needs are being met. We are happy your business visit was... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 October 2016 via mobile

Family came in town for a funeral and there reservation was all screwed up. They each had there own room for one night, and then 3 out of 5 had to share a room together the remainder of there stay. Housekeeping left a dirty towel on the bathroom floor in the room my parents shared and was never picked up.

Helpful?
1 Thank lakesha c
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

We appreciate you choosing our hotel and sharing your comments. Please accept our apology for your loss and for providing a less than exceptional stay for you and your family. We strive to provide outstanding service and accommodations and we are disappointed this was not your experience. We truly appreciate your feedback and hope you will give us an opportunity... More 

Travellers are raving about these Naperville hotels

Bolingbrook
Level Contributor
4 reviews
4 hotel reviews
Reviewed 25 September 2016

What can i say i had my money worth . Great staff friend especially Bradley ,Paton very friendley and helpful and and very funny and the manager is awesome Jayla . they are great !!!! i have no complains*******!!!! best hotel and rooms are great !!! ive stayed in all of them . plus they got kitchenette too. Best hotel... More 

Helpful?
Thank Ann R
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for your fantastic review which truly made our day! It is an absolute pleasure to read how much you loved your stay with us at Extended Stay America - Chicago - Naperville – East. Every team member is committed to ensuring our guests have an excellent stay, so reviews like yours make it all worthwhile. Thanks again for... More 

1 review
Reviewed 17 September 2016 via mobile

0 stars. This is the worst hotel I have ever stayed in. "Non-Smoking rooms" smelled like smoke. Reserved a room with 2 beds. Didn't have it when we arrived. 2 clean rooms filthy. One "clean" room had been stayed in by others. Unclean. Awful.

Helpful?
Thank McKenna H
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Our team strives to ensure an excellent experience for each guest, and we are very sorry for disappointing you. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily... More 

Naperville, IL
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2016

I would never stay in this hotel again. There were no other rooms available in the area and we paid a very high rate for this room. The front entrance reeked of cigarettes - a bad first impression. I later realized the source of the smell was the abundance of cigarette butts on the ground by the front door. There... More 

Helpful?
Thank LZ08
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for being our guest and reviewing your stay. Please accept my apology for your disappointing experience. Our goal is to provide clean and comfortable accommodations and I am sorry we let you down. Your comments will be shared with our team in an effort to improve overall guest satisfaction. I hope you can return for the outstanding visit... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2016 via mobile

I would not stay in an Extended Stay if it was up to me. This was booked by my company as no other rooms were available in the area. The room was not clean and the front desk staff was rude. I was not expecting 5 star service at a budget hotel but this was below even the lowest of... More 

Helpful?
Thank Steve F
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for sharing the areas of your stay where you feel more of our attention is needed. We do wish that your recent stay with us had been more impressive. We value feedback such as this so we can continue to always improve for our guests. We hope the remainder of your trip was enjoyable and thank you for... More 

A TripAdvisor Member
Reviewed 15 September 2016 via mobile

I do not usually take the time to write this stuff but this has been the worst hotel I have stayed in ever and I live in a hotel mon-fri due to my job. I just took over the Chicago market and I am trying different hotels to see where I want to stay long term. Definitely NOT here. The... More 

Helpful?
Thank A TripAdvisor Member
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

I was disheartened to read about the service problems you experienced and hope you will accept my sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking... More 

1 review
Reviewed 8 September 2016

hi this hotel is the best hotel you'll ever stay EXTENDED STAY AMERICA NAPERVILLE EAST . the staff are so kind and friendly and your money worth because not only you saved money ON LODGING you also save MONEY ON FOOD there is kitchen in all room you can cook your own dish and its very quiet area staff are... More 

Helpful?
Thank ann t
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for being our guest once again and for posting your review. We are so delighted to read that you loved our friendly associates, the great value we offer for the price and the fully equipped kitchen in your room. Your kind words will be shared with Jayla for a job well done. We appreciate you recommending us online... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - East

Address: 1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Region: United States > Illinois > Naperville
Price Range: RM286 - RM357 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - East 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Naperville - East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors.you can leave the window blinds open for sunlight to soak in”
 of 5 bubbles dealvision, 4 Oct 2016 | Read review
“king room and corner room”
 of 5 bubbles P9556ESannr, 24 Sep 2016 | Read review
“Avoid rooms facing the interstate”
 of 5 bubbles LZ08, 16 Sep 2016 | Read review
“the nicest best spot is the backside if you like good scenery”
 of 5 bubbles D4632GZannt, 8 Sep 2016 | Read review
“Just never stay at this hotel, not worth your money.”
 of 5 bubbles marylE4548PX, 20 Jun 2016 | Read review
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