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Courtyard Chicago Naperville

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Courtyard Chicago Naperville
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149 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Piacenza, Italy
Reviewed 16 October 2016 via mobile

I spent 3 nights in this Hotel during a business trip. The Hotel was very well located to reach the office and also not far from the highway. The rooms are quite large and well equipped, maybe the bathroom needs some renewal. WiFi quality was very good and I could work efficiently also in the Hotel; this doesn't happen every...

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Helpful?
Thank RobertoMazzocchi
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Dear RobertoMazzocchi, Thank you for your positive review! We are thrilled that you find our hotel to be accommodating and a great location. As part of the Marriott family we strive to make our hotel your home away from home. We do hope that you visit our hotel again. Warm Regards, Luci

Ypsilanti, Michigan
Reviewed 26 September 2016 via mobile

My husband and I took a quick one night trip to the Chicagoland area, and chose the Courtyard by Marriott. Check in was quick and easy. The front desk staff was efficient. The hotel lobby, ground and room was pleasing. I love that this hotel is walking distance to many restaurants. Overall a good stay. Many thanks to Jose for...

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Helpful?
Thank Dlclay1
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Diclay1, Thank you very much for the nice review. We're glad your stay was so enjoyable and we were able to provide all the services and amenities you needed. Our team is very passionate about service and truly goes above and beyond for every guest, every day. We hope to see you again in the future. Warm Regards, Luci

Cedar Rapids, IA
Reviewed 26 September 2016

Hotel was clean, free shuttle service in area, and great location. Noise ALL NIGHT from other rooms was unacceptable. Started again at 5:30 AM. Seemed like room with adjoining doors between rooms was the worst, but staff should have at least attempted to resolve the issue and didn't. Reported to front desk 3 times, and nothing changed. Worst night of...

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Helpful?
Thank ZebraRef1
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

ZebraRef1, Please accept my apologies that your experience with us was not a favorable one. I would like the opportunity to personally discuss your concerns in order to better understand our service failures from your point of view and to insure another customer does not have to endure the same. Please feel free to reach me at (630) 505-0550 or...

North Saint Paul, Minnesota
Reviewed 21 September 2016

Very clean and accommodating. Only stayed 1 night, but it was located right next to the place we came to visit. (I fly zone) We had a King room with a pull out bed and it was just right for me, my daughter and grandson.

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Helpful?
Thank Jodi J
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Jodi J, Thank you for your positive review! We are thrilled that you and your family found our property accommodating for your needs. We hope you enjoyed your time at I fly and look forward to accommodating you again in the near future. Warm Regards, Luci

Cincinnati, United States
Reviewed 4 August 2016

Very clean including the hallways, excellent air conditioning system, nice fridge, the entire hotel is in good working order, rooms large and well-appointed. The only thing that seemed odd is that the lobby does not appear to connect to the rooms. There is only ONE washing machine for the entire hotel which normally I wouldn't use anyway, but for a...

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Helpful?
Thank Michelle H
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Michelle H, We are thrilled that you find our hotel to be accommodating, clean and hospitable. We certainly appreciate your feedback and will keep your suggestions in mind as we look for ways to enhance our guest experience. As part of the Marriott family we strive to make our hotel your home away from home. We do hope that you...

Charlotte, North Carolina
Reviewed 20 July 2016

The Courtyard in Naperville is located in an area with many highly recommended restaurants and easy access to the Interstate. The staff was very friendly and helpful, and the room was a good size. I would recommend this hotel to anyone looking to stay in Naperville.

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Helpful?
Thank Bowmanator22
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Bowmanator22, Thank you for your positive review and for taking the time to post it on our Trip Advisor page. I am happy to hear that our staff was very helpful during your stay. We work hard as a team to ensure each guest has an enjoyable stay. We appreciate your positive review on our hotel's services and amenities we...

Reviewed 23 June 2016

My husband stayed here for a work conference and one hour after checking out of his room, he realized he left headphones and an iPod (engraved as a gift) in his room. He called and spoke to a manager and got a huge runaround and about the missing items. The manger assured he would call back and he never did....

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Helpful?
Thank Tracy R
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Dear Tracy R, Please accept my apologies that your experience with us was not a favorable one. I would like the opportunity to personally discuss your concerns in order to better understand our service failures from your point of view and to insure another customer does not have to endure the same. Please feel free to reach me at (630)...

Reviewed 21 May 2016 via mobile

My husband and I stayed for two nights while in town for a wedding. The front desk staff was friendly, the rooms are clean and the beds are comfortable. We would definitely stay here again. The drinks at the lobby bar were well made but definitely expensive.

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Helpful?
Thank jillybean2618
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Dear jillybean2618, Thank you for taking the time to write a review of your experience here at the Courtyard by Marriott Chicago Naperville. We are thrilled to see that you found our beds; comfortable, our staff professional and your room was clean and comfortable. We work hard as a team to ensure each guest has an enjoyable stay. We look...

Dawsonville, Georgia
Reviewed 19 May 2016

After staying at the Marriott for a wedding weekend, we moved to the Courtyard for the remainder of our vacation time in Naperville. We really preferred the Courtyard to the Marriott. Much quieter, rooms were much larger, sofa in the room, larger bathroom, mini-frig in the room...all in all more comfortable for us. We also like the Bistro. Yes you...

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Helpful?
Thank Zakasana
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Dear Zakasana. Thank you for your positive review and for taking the time to post it on our Trip Advisor page. We appreciate your positive review on our hotel's services and amenities We look forward to accommodating you again in the near future. Respectfully, Luci

Indiana
Reviewed 10 May 2016 via mobile

I was very pleased with this hotel. The rooms were elegant, understated and comfortable. The mattress was very firm. The hallway was very quiet. I enjoyed the bistro down by the lobby. They had a good selection of food and alcohol. The woman at the front desk was very helpful and pleasant. I will definitely come back again.

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Helpful?
Thank Figgen
Luci K, General Manager at Courtyard Chicago Naperville, responded to this review

Dear Figgen, Thank you for your positive review! We are thrilled that you find our hotel to be accommodating, clean and hospitable. As part of the Marriott family we strive to make our hotel your home away from home. We do hope that you visit our hotel again. Warm Regards, Luci

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Courtyard Chicago Naperville

Address: 1155 E Diehl Rd, Naperville, IL 60563-1487
Region: United States > Illinois > Naperville
Price Range: RM408 - RM798 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Naperville 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Courtyard
Naperville Marriott
Hotel Style:
#5 Business Hotel in Naperville
#7 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Naperville staff and other travellers.
3 questions
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Ogleby, ILL
6 months ago

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Questions? Get answers from Courtyard Chicago Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get closer to lobby if possible”
 of 5 bubbles michellehF8320CW, 3 Aug 2016 | Read review
“If you are seeking quiet, ask for a room away from the lobby and on an upper level.”
 of 5 bubbles Zakasana, 19 May 2016 | Read review
“Courtyard view rooms are beautiful. It was a little chilly so we weren't able to fully enjoy it, but the lights on the tree were lovely”
 of 5 bubbles 379bradj, 23 Feb 2016 | Read review
“Get inside room...might be more quiet.”
 of 5 bubbles sadler8613, 2 Dec 2015 | Read review
“Stay away from the ground floors on inside courtyard.”
 of 5 bubbles paull691, 1 Oct 2015 | Read review
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