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Chicago Marriott Naperville

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Traveller (75)
Room & Suite (41)
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Overview
  • Excellent44%
  • Very good38%
  • Average10%
  • Poor4%
  • Terrible4%
Travellers talk about
“holiday inn”(12 reviews)
“full service”(7 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Chicago Marriott Naperville
Special Offer: Member Rates
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Offers from Chicago Marriott Naperville
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (450)
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Traveller rating
188
169
45
22
18
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188
169
45
22
18
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All reviewsthe concierge loungeholiday innfull serviceroom servicehotel restaurantroom was spacioushallway noisebreakfast buffetrestaurants within walking distancewater pressurewalk in showerlobby barwedding receptioncorner roombusiness hotelnice stayfront desk staff
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51 - 55 of 442 reviews
Reviewed 4 May 2017 via mobile

I travel nearly 50 nights a year and am a loyal Marriott elite member. I like the Naperville Marriott for its modern and updated feel and close location to Whole Foods and running trails. For a hotel this size, the gym is tiny! If 2...More

Thank Denver2880
Management response:Responded 5 May 2017

Dear Denver2880, Thank you for your review. We are glad to hear that you are a loyal Marriott Member and that you think our hotel is modern with a great location. The size of our fitness center is 1,520 square feet. For a hotel our...More

Reviewed 2 May 2017

Horrible experience. The worst staff I have ever been subjected to. I checked in and from the very beginning they were unprofessional. I was out of there within an hour. Dated place. Don't ever stay here.More

1  Thank jonhopsing
Management response:Responded 3 May 2017

Dear Jonhopsing, Thank you for your review. We are very sorry to hear that you did not have a good experience at our hotel. We understand that you were in the hotel for less than hour, and wish we had had more time to learn...More

Reviewed 24 April 2017 via mobile

We stayed here during a basketball tournament. They were tested and passed right out of the gate when my reservation had a problem with it. Joseph at the front desk still found a way to accommodate. The king suite was nice with the rooms separated...More

Thank Louis H
Reviewed 23 April 2017

The hotel is just "ok". The service is just not typical of a Marriott. I prefer full-service hotels and unfortunately it is the only one in that area. The last time I stayed, someone dropped a can of soda in the concerige lounge by the...More

1  Thank Cavi
Management response:Responded 24 April 2017

Dear Cavi, Thank you for writing a review on Tripadvisor. We are very sorry to hear about the incident in the concierge lounge. We have taken the necessary measures to avoid this from happening in the future. We will re-train our staff on cleanliness standards...More

Reviewed 5 April 2017

The hotel is very nice and was convenient to the location we were visiting. The staff was very friendly and helpful. Our problem is that the room, which is supposed to accommodate two people, does not do that. It is not possible for two people...More

Thank Vicki LeBlanc P
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$139 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$139 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
Room types
Suites, Non-Smoking Rooms
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Traveller (75)
Room & Suite (41)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Eu Jin M
26 September 2016|
AnswerShow all 4 answers
Response from Paul L | Reviewed this property |
No aasas
0
Votes
Zhi Y
27 August 2016|
AnswerShow all 5 answers
Response from Froneman | Reviewed this property |
Yes they would oblige and receive your parcel provided you arranged this with the hotel and the parcel is small
1
Vote
Zhi Y
27 August 2016|
Answer
Response from travelcat67 | Reviewed this property |
Yes, they will take your package and hold for you to pick up. It would be best if you notified them in advance a package for you will arrive at the hotel.
0
Votes
Room Tips
"Close to elevators to avoid long walk"
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"The best way to get a good room here is to stay elsewhere."
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"Corner room"
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"On side away from the highway"
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