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Chicago Marriott Naperville

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382 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Waterloo, Wisconsin, USA
Reviewed 14 January 2016 via mobile

This is my second time here. It is in a very good location off I-88 tollway. There are a few nice restaurants within walking distance or a short drive. Rooms are nice and staff is very good and attentive as well. It snowed before my arrival and it was great to see that the sidewalks were cleared. I will definitely...

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Helpful?
Thank Dave L
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed your stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am also happy to hear that even though it snowed we were able to...

Marietta, Georgia
Reviewed 14 January 2016

I have stayed there many times. This is one of my favourite hotel to stay whenever I visit to Chicago area. Rooms are very quite, hotel is clean, on premise restaurant is a plus particularly in a colder night. It remains open late also. Their concierge foods are also not bad. I wish they have more varieties in concierge; and...

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Helpful?
Thank Kallol N
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. It gives me great pleasure to know that when you visit the area that you are staying with us. I will pass on your suggestions to have more of a variety at night in the concierge lounge to our Food and Beverage team. Our staff enjoys making...

Davenport, Iowa
Reviewed 14 January 2016

My wife & I picked up our granddaughter at O'Hare and were planning a 3-hour drive (at night) home. But there was heavy fog in the country as we were leaving the city and I didn't want to drive through that. We called, asked for a room with two queens. The lady on the phone and the guy behind the...

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Helpful?
Thank Wrightway4010
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I hope you enjoyed your time with your granddaughter. I also happy to hear how the staff made your unexpected stay enjoyable for you. Thank you again for your comments and we hope to have you back in the future.

Chicago, Illinois
Reviewed 5 January 2016

Enjoyed our stay here New Years Eve. The standard king was a little small for us so we upgraded to the king with the separate sitting area. Lobby was nice, Pool area was clean and comfortable. We did not order room service or have drinks at the bar but the bar looked appealing.

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Helpful?
Thank KatKie07
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed your New Years Eve at our hotel. I glad you were able to upgrade to a suite and enjoyed some time in the pool area. Again thank your comments on your recent stay with us and we hope to...

Connecticut
Reviewed 24 December 2015

I have stayed at this location several times over the years while on business. The rooms are clean with comfortable beds. There is a decent size indoor pool which is nice especially in the winter months. The breakfast is very good. The staff is friendly and efficient. I have never had any issues with my stays here.

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Helpful?
Thank ct-cruisers
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear during the several times you have been with us that we have provided exceptional service during your stay. We take great pride in the service we provide our guest and I am extremely happy it showed during your trips with us. Once...

Machesney Park, Illinois
Reviewed 14 December 2015

Our room was very comfortable and the bed was very good with nice pillows! Had a good nights sleep. Parking is not great especially if it is bad weather for you have a bit of a walk to the entrance. Very busy hotel. There is no tub-it's a walk in shower. So, there is no way to warm your water...

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Helpful?
Thank Bonzeye2015
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for you comments on your recent stay with us. I am happy to hear how you enjoyed the quality of the room. I did want you to know in case your travels bring you to our hotel again that we do have some rooms with tubs that can be requested. Again thank you for your comments...

Dexter, Michigan
Reviewed 13 December 2015 via mobile

We enjoyed our overnight stay at Marriott Naperville. All of the staff we came in contact with were polite and accommodating. Check in was quick and my late check out request was honored. The room was on the small side while the bathroom was decidedly smaller. The bed was comfortable and the room quiet. We found all areas to be...

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Helpful?
Thank marcycrna
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We take great pride in all of our host providing exceptional service and I am happy it showed during your stay. I am glad to hear how we were able to honor your late check out. I would like to apologize for the incident with the sidewalks...

Reviewed 27 November 2015

I stay here often - generally monthly for a few days but worse case every other month for business. The Hotel's location is perfect for my needs plus its among some good shopping and great restaurants. Rooms were clean and so were the bathrooms. No complaints here at all. However on checkin the line up was obscene. It was 10pm...

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1Thank rocketnc
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear guest, Thank you for the comments on your recent stay with us. I am sorry to hear how your checkin experience did not go well. As the manager I will ensure that this does not happen again. I hope you enjoyed the rest of your stay and we look forward to your next visit.

Fayetteville, Arkansas, United States
Reviewed 21 November 2015 via mobile

I stay here often for the location. It's not my favorite layout as I do not want to walk through a busy lobby to go work out. They also don't have some tv channels I like (bravo), so like many others, it seems to cater mostly to men. The front desk staff is the friendliest of ANY Marriott I have...

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Helpful?
Thank Mhanlin
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I would like to let you know that we do have a staircase from the second floor that leads to the fitness center and pool. This could be use instead of going through the lobby. I will also let our engineering team know if there is anyway...

Summit, New Jersey
Reviewed 20 November 2015

The hotel was, once again, a winner for my stay in Naperville. The lounge had plenty of good things which I enjoyed and the service was outstanding. The check-in was thorough and efficient although a smile would have been nice. The room was spacious and the location is ideal. Just a note: The fire alarm went off at 4:20 am...

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Helpful?
Thank rssarcade
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed the lounge during your stay. I am sorry that although the check in experience went well there was not a genuine smile from the hosts. I also want to apologize for the fire alarm going off in the morning...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: RM567 - RM1,014 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
4 questions
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
“If you can, get a better room than ours!”
 of 5 bubbles VeryBusyBeeUK, 3 Sep 2016 | Read review
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