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Chicago Marriott Naperville

Booking.comUS$151*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Chicago Marriott Naperville
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397 Reviews from our TripAdvisor Community

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There are newer reviews for Chicago Marriott Naperville
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Showing 390: English reviews
Reviewed 9 February 2016

I have been staying the the Chicago Marriott Naperville several times for business. The staff is always nice and recognize me as a frequent traveller. The Concierge Lounge offers great breakfast and if you like bacon and scrambled eggs you are in for a treat as that seems to be the standard daily dish. The internet speed is decent in...

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Helpful?
Thank jespermc
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear as a frequent business traveler that you are choosing our hotel to stay at. We take great pride in the service we provide to our guest and I am happy it showed during your stay. I will talk to the Food and...

Kenosha, Wisconsin
Reviewed 8 February 2016

I had two rooms reserved that included the "Experience" package, which is supposed to be a package where the kids eat free for the entire hotel stay (with adult entree purchase). The staff, including management, appeared to know nothing of this package. While the staff was apologetic for their lack of knowledge, it still made my stay very frustrating, as...

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Helpful?
Thank KDancer1975
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for your comments on your recent stay with us. I am happy to hear how the staff was very friendly during your stay. It does make me concern on how the staff was not able to have the correct information for your package. We will use your example as a way to train the staff to...

Chicago
Reviewed 8 February 2016

We were here for a 2 day conference so we spent a lot of time around the lobby area. First check in was nice and easy, parking is plenty with many open entrances to the building. The first bad experience was the Deodorizer they had blowing in the lobby. They had a couple of these units and they scent was...

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Helpful?
Thank rpm1774
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry you had a bad reaction to the scent machines. These are a new initiative that Marriott hotels are doing for their lobby areas. I will let our management team know of your concerns and we will work on turning them down. I also want...

Reviewed 25 January 2016 via mobile

I have stayed here a few times on business. The rooms are nice and clean. The lobby is a nice gathering place with a bar, Starbucks, etc...albeit a bit loud if you are trying to have a meeting. Nice restaurants within walking distance as well. One thing about this hotel is an extremely friendly and helpful staff....good job!

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Helpful?
Thank WorldTravelerMark
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am glad you were able to enjoy some of the amenities we offer at the hotel. Thank you for the positive comments on the staff as we take great pride in the level of service we provide to all of our guest. Thank you again for...

Waterloo, Wisconsin, USA
Reviewed 14 January 2016 via mobile

This is my second time here. It is in a very good location off I-88 tollway. There are a few nice restaurants within walking distance or a short drive. Rooms are nice and staff is very good and attentive as well. It snowed before my arrival and it was great to see that the sidewalks were cleared. I will definitely...

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Helpful?
Thank Dave L
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed your stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am also happy to hear that even though it snowed we were able to...

Marietta, Georgia
Reviewed 14 January 2016

I have stayed there many times. This is one of my favourite hotel to stay whenever I visit to Chicago area. Rooms are very quite, hotel is clean, on premise restaurant is a plus particularly in a colder night. It remains open late also. Their concierge foods are also not bad. I wish they have more varieties in concierge; and...

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Helpful?
Thank Kallol N
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. It gives me great pleasure to know that when you visit the area that you are staying with us. I will pass on your suggestions to have more of a variety at night in the concierge lounge to our Food and Beverage team. Our staff enjoys making...

Davenport, Iowa
Reviewed 14 January 2016

My wife & I picked up our granddaughter at O'Hare and were planning a 3-hour drive (at night) home. But there was heavy fog in the country as we were leaving the city and I didn't want to drive through that. We called, asked for a room with two queens. The lady on the phone and the guy behind the...

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Helpful?
Thank Wrightway4010
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I hope you enjoyed your time with your granddaughter. I also happy to hear how the staff made your unexpected stay enjoyable for you. Thank you again for your comments and we hope to have you back in the future.

Chicago, Illinois
Reviewed 5 January 2016

Enjoyed our stay here New Years Eve. The standard king was a little small for us so we upgraded to the king with the separate sitting area. Lobby was nice, Pool area was clean and comfortable. We did not order room service or have drinks at the bar but the bar looked appealing.

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Helpful?
Thank KatKie07
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed your New Years Eve at our hotel. I glad you were able to upgrade to a suite and enjoyed some time in the pool area. Again thank your comments on your recent stay with us and we hope to...

Connecticut
Reviewed 24 December 2015

I have stayed at this location several times over the years while on business. The rooms are clean with comfortable beds. There is a decent size indoor pool which is nice especially in the winter months. The breakfast is very good. The staff is friendly and efficient. I have never had any issues with my stays here.

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Helpful?
Thank ct-cruisers
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear during the several times you have been with us that we have provided exceptional service during your stay. We take great pride in the service we provide our guest and I am extremely happy it showed during your trips with us. Once...

Machesney Park, Illinois
Reviewed 14 December 2015

Our room was very comfortable and the bed was very good with nice pillows! Had a good nights sleep. Parking is not great especially if it is bad weather for you have a bit of a walk to the entrance. Very busy hotel. There is no tub-it's a walk in shower. So, there is no way to warm your water...

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Helpful?
Thank Bonzeye2015
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for you comments on your recent stay with us. I am happy to hear how you enjoyed the quality of the room. I did want you to know in case your travels bring you to our hotel again that we do have some rooms with tubs that can be requested. Again thank you for your comments...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: RM661 - RM1,199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
4 questions
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
212philr, 24 Oct 2016 | Read review
5 of 5
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US$151* /night
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Prices are for 1 room, 2 adults
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