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The price was right but I wish I went somewhere else. The place was just dirty. The breakfast area wasn't clean, the coffee terrible. There were fecal stains in the toilet and a huge blood stain on the sheets.More
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Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded 1 week ago
You are absolutely correct to expect a clean, well-maintained property, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail...More
SUPER PLEASANT. NATURALLY HELPFUL & DELIGHTFULLY BUBBLY PERSONALITY.
A GEM that BRIGHTENS the typical cordial. Front desk experience. Also GREAT that he's a GUY, will all of this Welcoming JOY. In his Spirit.
He's ACTUALLY GLAD to see you.
Wants to HELP. Offers HELP without...More
Thank LaWannah T
Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded 2 weeks ago
LaWannah, thank you for sharing a wonderful review of your visit to Extended Stay America - Chicago - Naperville - West. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know...More
The staff was very nice, the building was outdated and run down. Then I walked in the room. Hairs in the bathtub, crumbs on the floor, air conditioner turned down to 60 to hide the smell of poo in the room, hallway reeked of cigarettes,...More
1 Thank Dovetripct
Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded 4 weeks ago
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We are taking steps to ensure...More
Clean and nice home like rooms kitchen is big and not close by the bed like the last extended stay I stayed at the rooms rates are affordable and the staff and manger are very nice here I would recommend anyone to stay here if...More
Thank Trevon F
Response from Manager_11525, Manager at Extended Stay America - Chicago - Naperville - WestResponded 12 April 2017
Thank you for taking the time to share your experience. I am pleased to read you enjoyed the cleanliness of your room with the fully equipped kitchen provided and that you would recommend our hotel based on how well your stay went. Once more, thank...More
Here is the summary
- check in was smooth
- no utensils in room. You have to go to front desk and get
- air conditioning does not work
- phone not working
- very rude customer service
- no credit for sleepless night
US$78 - US$98 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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