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Extended Stay America - Chicago - Naperville - West

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Extended Stay America - Chicago - Naperville - West
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75 Reviews from our TripAdvisor Community

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Showing 75: English reviews
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Reviewed 15 March 2017 via mobile

Clean and nice home like rooms kitchen is big and not close by the bed like the last extended stay I stayed at the rooms rates are affordable and the staff and manger are very nice here I would recommend anyone to stay here if visiting the Naperville area.

Thank Trevon F
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to share your experience. I am pleased to read you enjoyed the cleanliness of your room with the fully equipped kitchen provided and that you would recommend our hotel based on how well your stay went. Once more, thank you for posting your review. We look forward to having you visit with us again...

Naperville, United States
Reviewed 7 February 2017 via mobile

Here is the summary - check in was smooth - no utensils in room. You have to go to front desk and get - air conditioning does not work - phone not working - very rude customer service - no credit for sleepless night - wasted 30 mins to have front desk apply the promotion code that was on the...

Thank Puneet J
Naperville, Illinois
Reviewed 28 December 2016

no one is ever at the desk except the manager when hes in. they literally hide in the back and hardly acknowledge you. also the internet is not fast at all like 1 mb max and when you pay 20 for the " highspeed" service tier you get a whopping 3mb. in what world is that high speed i cant...

Thank alexrodriguez593
Reviewed 9 November 2016 via mobile

Not at all what we expected. It is basically a regular hotel room where they pushed the beds and everything towards the window and crammed in a tiny kitchen. Nothing like the pictures. Definitely wouldn't recommend. Don't feel safe on grounds or leaving items in room while gone.

Thank Marissa F
Reviewed 5 November 2016 via mobile

We stayed here for one night on our way to Aurora and we were very surprised to find out that our room had a full kitchenette. The bed and pillows were pretty comfortable but throughout the entire night anytime anytime someone turned their water on we were woken up to loud banging/knocking of the pipes or something in the wall,...

Thank I_Rose_S
Reviewed 2 October 2016

I checked in on a Friday afternoon and the gentleman who checked me in was Hassan. Having been employed in the Customer Service field for the last 25 years, there are certain situations in which I pay extra attention to the service I"m receiving, and checking into a new hotel is certainly one of those situations. Even though it was...

2Thank Brandy L
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Your feedback is very important. Thank you for sharing. First, let me express my disappointment with cleanliness issue in your room. Our housekeeping staff have been addressed on the issues so it can be fixed promptly. I am, however, thrilled at the excellent customer service you enjoyed by our staff member Hassan. He will be informed on the excellent job...

Reviewed 24 September 2016

I would like to take a moment and share with you how much I appreciate the efforts of Mr Hassan, who works at this location. He has been polite, keen to help everyone & professional in his job. My stay at this property has been pleasant.

1Thank Singh V
Warsaw, Indiana
Reviewed 15 September 2016 via mobile

I stayed here for business and it smelled horrible inside the whole hotel. The counters were all peeling and my carpet had missing tiles. I would not recommend this place. Avoid it. The complimentary breakfast was a joke, it contained stale muffins.

3Thank davidhE4735LC
Reviewed 5 September 2016

During my stay here, my experience has been worth while. The staff were all very helpful, but one of the staff members , Hassan, really made the stay worth while. He's very friendly and easy to talk to. He always has a smile on his face and takes the time out of his day to help anyone with their problems...

1Thank Terre B
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write your review and for choosing to stay with us. I am more than pleased to see our staff provided you with excellent customer service. Our staff will be informed on their great efforts. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Chicago, Illinois
Reviewed 1 September 2016

Thanks to Hassan, my stay has been great. Each time I had issues, he will be patient enough to listen to them and do his utmost to resolve them at the earliest. He goes out of his way to take care of the guests and make them feel happy.

1Thank sameeruppal
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear kind comments on the customers service our staff is providing to our guests. I will inform Hassan how well of a job he did accommodating you. Thank you again for your review. It would be our pleasure for you...

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Near Extended Stay America - Chicago - Naperville - West


  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond Street, Naperville, IL 60563
Region: United States > Illinois > Naperville
Price Range: RM313 - RM392 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - West 2.5*
Number of rooms: 1
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago - Naperville - West staff and other travellers.
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Questions? Get answers from Extended Stay America - Chicago - Naperville - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking rooms available - YAY!!!!”
926brandyl, 1 Oct 2016 | Read review
“for budget traveling”
Heartforu, 25 Jun 2016 | Read review
“I didn't get the high speed internet, and it streamed movies.”
michaelmE3833IR, 3 Jun 2016 | Read review
“Ask for a room away from Rt. 59 because it can get loud.”
illagekim, 25 Mar 2016 | Read review
“The South side of the Hotel has the best views in my opinion, many days I opened the drapes to let in sun or extend the room.”
bobart821, 23 Mar 2016 | Read review
5 of 5