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I reserved a 1 bedroom suite with queen bed, well in advance (1 month) of our stay. We arrived at the property, checked in, proceeded to the room to discover it was not the suite but a regular room with two double beds. We weren't...More
1 Thank Rodney M
Response from IHGService, Guest Relations Manager at Candlewood Suites O'FallonResponded 19 September 2016
Dear Rodney M,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with...More
reservation processed and waiting
gas station nearby
front doors not automatic - difficult holding door open and pushing luggage cart
disinterested front desk staff
found hair extension clip on recliner
could not get Internet access from business centerMore
Response from IHGService, Guest Relations Manager at Candlewood Suites O'FallonResponded 27 August 2016
Thank you for choosing to stay with us during your recent travel. While it is regrettable that you did not fully enjoy your experience, I appreciate that you have taken the time to write a review. Allow me to apologize for any inconvenience...More
Great stay for a family to look for apartments in the sorounding area. Rooms were comfortable, clean, and quiet with a big refrigerator, microwave and a small stove top.
The customer service by the front desk was phenomenal. Especially Lee-Ann went above her job description to...More
This is a great hotel. I am in town on business and will be staying here for several months. Upon arrival, the hotel staff welcomed me with open arms. I initially was given an efficiency suite, but upon realizing that I would be staying for...More
The overall hotel is clean and quite... except there was a guy in the room below us that was playing loud music. Once front desk was called he stopped. Otherwise it is in a great location there is a movie theater across the street and...More
US$93 - US$118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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