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This is intended to be a longer term stay hotel. I was here for two evenings. The room was clean and updated. No complaints with the staff. Good location in relation to dining options and shopping. My complaint is with the morning breakfast. It really...More
Thank Heath G
Response from 00esa, General Manager at Extended Stay America - St. Louis - O' FallonResponded 4 days ago
Heath, thank you for your review, and it's nice to know you enjoyed your overall stay with us. That being said, we are sorry our breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our...More
The staff was wonderful. The room and service was one of the best yet. Quiet clean and safe. They had everything under control. When I get new Aviation contracts that way, this place is where I will be staying. I have used Extended Stay over...More
Response from Manager_11525, Manager at Extended Stay America - St. Louis - O' FallonResponded 13 April 2017
The team and I appreciate your feedback. It is good to know our staff provided you with excellent customer service and that you enjoyed your room accommodations at our hotel. Thank you again for sharing your experience with us. We would love to see you...More
First room, I refused. Hair in the bed, and on pillows. Linens and pillows need replacing. Second room was fine. All was handled in a good manner by the in duty staff. Not that I cared, but the breakfast was non existent. They shouldn't even...More
Review collected in partnership with Extended Stay
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Response from 00esa, General Manager at Extended Stay America - St. Louis - O' FallonResponded 1 week ago
Thank you for being our guest at Extended Stay America - St. Louis - O' Fallon, IL and for sharing your feedback. We are pleased to know our staff was attentive to your needs and that your overall stay was good. Having said that, I...More
Location is outstanding but the hotel is quite run down. It was clean - but just barely. The breakfast is simply a small coffee area with oatmeal packages and hot water. There is no dining area and no tables or chairs in lobby. Eating must...More
Thank A M
Response from 00esa, General Manager at Extended Stay America - St. Louis - O' FallonResponded 3 weeks ago
I apologize for the service issues you experienced during your recent stay. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken...More
This hotel is a great value for the area. The hotel is designed for people staying for longer periods of time which is why I think they do not provide hair dryers in the room. The color scheme was nice with the recent renovation. The...More
Response from 00esa, General Manager at Extended Stay America - St. Louis - O' FallonResponded 15 May 2017
Thanks for the evaluating your stay. We are glad to know you liked the value we offer and our location. That being said, we are sorry for any inconvenience you had while here. I would like to inform you that hair dryer is available upon...More
US$76 - US$125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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