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Comfort Suites Oakbrook Terrace

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Comfort Suites Oakbrook Terrace
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218 Reviews from our TripAdvisor Community

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Showing 215: English reviews
Oakbrook Terrace, Illinois
Reviewed 1 June 2016

My experience at this Comfort Suites was horrible, the front desk lobby area was leaking rain water. I killed 2 bugs in my room which I never had bug problems in my room, from within the bed and flying. The noise rate was awful with loud people screaming in the hallway.

2Thank jordankrystel
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear jordankrystel, I am terribly sorry for the bad experience you encountered during your stay with us in May 2016. Please email me directly with your confirmation information as well, so that we can at the very least, offer you some compensation towards your past stay and try to make things right. Sincerely, Laveen Hira General Manager

Reviewed 28 May 2016

A great experience to stay in a very comfortable hotel with a great staff and accommodations. Highly recommended. Convenience, location, ease of check in and check out, and the attention from the CSOBT staff is just great.

Thank MAPLE44
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear MAPLE44, We are delighted you enjoyed your stay with us back in May and appreciate you taking the time to review the same. We appreciate you recommending us and look forward to future visits when you are in the Chicago - Oakbrook area. Sincerely, Hotel Management

Reviewed 14 May 2016

My title says it all. The staff is not helpful or kind, in fact they are rude and arrogant. Hotel is not in the best of neighborhoods either. Parking is very poor and the entrances to the facility are inadequate.

1Thank Sandra H
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Ms. Sandra Hafener, I am in review of your incorrect posting on here and noticed that you in fact did not stay at the hotel on May 3rd, 2016 on your confirmed booking and in fact a day later, on May 4th, 2016 emailed me this below: On 05.04.16, xxxxxxxxxxx wrote: I had tried to cancel this reservation when...

Graytown, Ohio
Reviewed 25 April 2016 via mobile

We spent Thursday to Sunday at the Comfort Suites. We loved the room. It had a comfortable bed with quality linens. Both TV's were large and they had a good cable package. The breakfast was also good. Hot eggs, sausage or ham and hash browns. Good assortment of cereal and breads. Also had waffle makers. Yogurt and hard boiled eggs...

Thank GraytownBill
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear GraytownBill We truly appreciate your feedback and staying with us. You taking the time to review us, means a lot and it helps us better ourselves in areas we need to. I am glad our front desk was able to get you checked in a little earlier than standard check in time. I will be sure to share this...

Cachoeiro de Itapemirim, ES
Reviewed 23 April 2016

Parking is free, Wi-fi works well, friendly staff and breakfast lady is a nice and smiling person. Rooms have extra space with two TVs, sofas and other furniture. This hotel has close restaurants and services (gas station). It is also close to the O'hare Airport (around 20 min).

Thank Desteffani
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Desteffani, Thank you for staying with us and taking the time to review your recent stay. We appreciate your feedback, thus allowing us to better ourselves for other guests and perhaps a future visit from you. Within 5 mile radius, there are over 50 worldclass restaurants. All our accommodations are 2-Room suites with a bedroom area and a living...

Chicago, Illinois
Reviewed 21 April 2016 via mobile

Like most kids, mine only care about a swimming pool. So a 25-30 minute ride outside the city led us to this hotel with an indoor pool which is important with the ever changing Chicago weather. The suites are lovely with a separate living area w/tv and DVD player for movies and games. Linens are pretty modern. Bathroom and fixtures...

Thank TravelingKin
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear TravelingKin Thank you for your recent stay with us and review. We are so glad you enjoyed your stay here with your family (kids). I will let Kristy know she was appreciated by you as well as the entire staff. As you mentioned, we are very near to the Oak Brook mall, as well as the York Town mall...

Reviewed 11 April 2016 via mobile

Very fancy hotel. What I liked as I shared with Lady Aaron was my room was super clean, spotless in other words. No dirty mirrors or stained room desk directory/binder! So thank you because I love Choice and I also loved the staff for working with me and not giving my RM away when I had issue with card decline...

Thank Chris G
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Chris G Thank you for staying with us and reviewing your recent stay. We appreciate your feedback and giving positive encouragement to our housekeeping and all hotel staff. We look forward to another visit from you so you may experience some further changes and improvements that we make on a regular basis here at the Comfort Suites Oakbrook Terrace....

Ankeny, Iowa
Reviewed 8 April 2016 via mobile

We stopped in to the hotel around noon as we were driving into downtown for the afternoon. I knew it might be a long shot to check in early, but I thought we might as well try. I called first & the guy at the front desk said probably not, but they could at least hold our bags. When I...

Thank IowaVikingsFan
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear IowaVikingsFan, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future under...

Portage, Michigan
Reviewed 6 April 2016

This was an awesome location-close to everything from shopping, movies and dining! The room had a little sitting room with TV, refrigerator and microwave. This was perfect because we always take something home with us and then want a snack later on! The room was clean and it had doors separating from the bedroom and sitting area. After unloading and...

Thank Reenie837
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Reenie837, Thank you so much for taking the time to write a review about your recent stay with us. Your feedback helps us better ourselves and at the same time, provides feedback and encouragement for our staff. I apologize for the issues regarding the key cards, but I am so glad to hear my staff owned up to this...

Markleville, Indiana
Reviewed 5 April 2016

We took a group of 51 students and 4 adults to Chicago and stayed at this hotel. We were treated like royalty. Starting with cookies in the rooms and special place saved for our bus. Room keys were ready when we arrived. The rooms with the suites allowed the kids to gather for games in the rooms. The hotel staff...

Thank mockjan
ComfortSuitesOBT, General Manager at Comfort Suites Oakbrook Terrace, responded to this review

Dear Mockjan, Thank you so much for your recent group staying with us and taking the time, effort to review your stay here with us. Your feedback is very important to us and my staff (specially the names mentioned) are truly appreciative of your words, and find this very encouraging. We look forward to a furture visit by your group...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort Suites Hotel located in the heart of the Oak Brook business district, offers 100% smoke free accommodations in all 2-Room suites. All suites have french style doors seperating the bedroom and living room. Each room has a flat screen TV (32" and larger). Each suite has 2 flat screen TVs. The hotel offers a full cooked hot breakfast daily, free Wi-Fi, indoor pool, dry Sauna, 24 hour fitness center, Business Center, 24 hour coin-operated guest laundry and more. The hotel has a lounge featuting a bar open some weekday evenings - come join us and mingle with other guests. ... more   less 

Additional Information about Comfort Suites Oakbrook Terrace

Address: 17W445 Roosevelt Rd, Oakbrook Terrace, IL 60181-3526
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: RM377 - RM634 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Oakbrook Terrace 3*
Number of rooms: 103
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Also Known As:
Comfort Suites Oakbrook Terrace Hotel Oakbrook Terrace
Oakbrook Terrace Comfort Suites
Hotel Style:
#1 Green Hotel in Oakbrook Terrace
#3 Romantic Hotel in Oakbrook Terrace
#4 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Oakbrook Terrace staff and other travellers.
2 questions
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Questions? Get answers from Comfort Suites Oakbrook Terrace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower number room, near front of hotel, on 1st or 3rd floor. Don't have moldy smell”
 of 5 bubbles H5960MVdavidb, 28 Nov 2016 | Read review
“Rooms on back side are quieter”
 of 5 bubbles bigdo859, 26 Oct 2016 | Read review
“If road traffic noise bothers you...ask for a room facing away from street.”
 of 5 bubbles O5411LZkimberlys, 15 Oct 2016 | Read review
“The staff was not concerned about the children running up and down the hall at night (noisy). Do not rent a first floor room”
 of 5 bubbles SunnyWatson, 12 Oct 2016 | Read review
“Make sure that they have the room you want. They will charge you extra for a handicap room (discrimination).”
 of 5 bubbles bpatrick277, 5 Jul 2016 | Read review
5 of 5