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Not enough parking. Horrible customer service, even at check in. Floors filthy. Bathroom and room were clean, no issues with bed. Water pressure non-existent. Water temp, forget about it. Booked stay with free breakfast, charged for said breakfast. Refund has yet to be issued. Got...More
Very nice hotel, a lot of parking, awesome scenery, it’s clean the staff was friendly and professional staff! Room was updated & modern. There are a lot of places to eat & visit in the surrounding area.
I was checked in and given keys. Then later told that I wasn't really checked in that my card was declined. They had been trying to charge my card an obscene amount of money. They ran my card 27 times according to my bank. Would...More
1 Thank steph803
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 3 weeks ago
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to obtain...More
What is it going to take to get the elevator pump fixed? Elevator floors are a mess. Pieces missing. Seems as if nobody has time to sweep or clean up. There is especially more work in the winter with the salt. Large rips in carpet...More
1 Thank M J
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 4 weeks ago
Hi M J!
Thanks for choosing us for your trip in Chicago and sharing your observations. While it's good to see from your ratings that your stay was mostly satisfactory, I'm very sorry about the issues on our elevator maintenance, outdated carpet, and Front Desk...More
It had been 20 years since I stayed in a Holiday Inn. The surprise was it was clean, the exercise room well equipped, everything worked including internet, breakfast in the Restaurant Loui was good and the staff helpful! My room on the 4th floor was...More
Response from Richard J | Property representative |
Thanks for your concerns. I can assure you that we do not have any of those issues at our property. The room was inspected by a 3rd party and nothing was found so you can rest assured you will have a great stay with us!