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Holiday Inn Express Chicago Palatine

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Holiday Inn Express Chicago Palatine
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127 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Reviewed 4 September 2016 via mobile

Lousy place to hold a meeting. The meeting rooms are on the second floor and it's an obstacle course to get from elevators to the event. Once you arrive at the meeting rooms, there's no place to sit down in the foyer. The whole meeting room has a claustrophobic, dark, dirty feel to it. Based on just attending meetings here,...

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Helpful?
Thank Darcy M
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to let us know about your experience. We value guest feedback as we continue to improve our services throughout the property. If you would consider give us a chance to win you over please let me know. I believe my team I and can change your outlook of the hotel if you give us...

Reviewed 27 August 2016 via mobile

The breakfast is amazing. Every day they offered sausage AND bacon, eggs biscuits and gravy, pancakes and the usual breakfast foods. The rooms are nice and clean. The staff is friendly. But I was very surprised that the rooms do not have a fridge or a microwave.

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Helpful?
Thank Pamala K
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to review our Hotel. We value your business and appreciate your time.

Reviewed 22 August 2016

We have stayed in this hotel twice in the last two years. It is nice, very clean, and in a quiet part of town. The front desk person was sweet, and took the time to chat with us about our stay. The hotel is a little older and the mattresses could use an update. They were a little too 'broken...

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Helpful?
Thank Georgia H
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

I am so sorry you did not like the mattress in your room. I apologize but am glad you thought our prices were fair and that the front desk staff was helpful. I hope you can give tus the opportunity to serve you again in the near future. Thank you

Palatine, Illinois
Reviewed 15 August 2016

After I'd attended a couple of events at this property with my former condo association, I booked a workshop for two days with the hotel. The sales/event manager, Theresa, was incredibly helpful throughout the entire booking process. Everything was delicious with our catering orders and the staff was incredibly helpful when we needed assistance with A/V set up, lighting, etc....

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Helpful?
Thank ElizabethFromChicago
HIE-PAL-MGT, Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to review our property. I really appreciate it. We value your business and hope you can be back with us again soon.

Reviewed 31 July 2016 via mobile

My family and I booked this hotel on July 30 2016 because the kids wanted to get in the pool and play basketball as we have used this hotel previously in the past in June 2016 that stay was good but our last visit was a nightmare. The check in lady referred to herself as Toni said she didn't have...

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Helpful?
Thank gbeal28
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to speak with me last week about your stay. As I stated on the phone our gym is leased out and they do have policies and procedures about how many people are allowed in the gym for each room. They did tell me they offered a day pass for your extra guests. I apologize...

Northen Ilinois
Reviewed 19 July 2016

We stayed there the night of my daughter's wedding. There seemed to be a lot of guests from various weddings staying at the hotel. The lobby and elevators were crowded even at midnight. The room was very nice, the shower head was very good though a little low for a tall person. Breakfast was very good. Lots of bacon, sausage,...

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Helpful?
Thank Keith C
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time for sharing your feedback. I am so glad you enjoyed your stay. We were very busy over the weekend. I hope we can have you back again soon.

Shiloh, Illinois
Reviewed 19 July 2016

So far I'm loving Holiday Inn Express hotels. Nothing really negative to say about this establishment. If had to be pressed "really hard" about something negative to say, I would say that it's NOT close to downtown Chicago at all. In fact, it took approximately 45 min (+/-) TRAFFIC, which was horrible. My stay was from Thurs thru Mon. By...

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Helpful?
Thank travelbug00shiloh
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for sharing your experience with us. I am so glad you enjoyed your stay. I hope you are in the area again soon and we can help you out.

Chaska, Minnesota
Reviewed 14 July 2016

I was worried about being around Chicago. This was a nice neighborhood, no need to worry. Nice upscale neighborhood, far enough from the freeway to be quiet, good restaurants around; I couldn't have been happier. But, the doorknob in the bathroom door wasn't quite right. I called the front desk. The maintenance man came and fixed it. Turns out there...

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Helpful?
Thank Sieg1313
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for your kind review. I am so glad you enjoyed your stay. i will share your comments with the entire staff. Have a great weekend!

Milford, Connecticut
Reviewed 30 June 2016

Clean, LOVE the little Keurig in the room.. I stopped off at the local super market and got my own coffee, creamer and sweetner and had all the java I needed without having to leave the room when working on my reports. Staff was very pleasent. They have a full gym called Steel Horse Athletics next door (literally attached to...

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Helpful?
Thank Native65
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for the kind review. i am so glad you enjoyed the coffee and the property too. We really value your feedback and your patronage. I hope we can have you back again soon

Reviewed 3 June 2016

Pretty nice and easy accesses hotel from highway and local shopping mall. Room very clean and breakfast very good. Hotel has Olympic swimming pool size and large gym room good for hotel guest. The gym and pool connecting to the hotel.

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Helpful?
Thank Am2ru
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to review our property. I am so glad you enjoyed the Hotel and our Gym. Have a great weekend!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 

Additional Information about Holiday Inn Express Chicago Palatine

Address: 1550 E Dundee Rd, Palatine, IL 60074-8311
Region: United States > Illinois > Palatine
Price Range: RM426 - RM567 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Chicago Palatine staff and other travellers.
3 questions
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Galesburg, Illinois
New Orleans

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Questions? Get answers from Holiday Inn Express Chicago Palatine staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room on the south (Front door) side of the hotel is traffic noise bothers you. It's not bad either side.”
 of 5 bubbles LarryCA, 27 Nov 2016 | Read review
“ask for 5th or 6th floor.”
 of 5 bubbles Jrsmith1154, 26 Oct 2016 | Read review
“At the far end from the highway”
 of 5 bubbles CarlosC172, 1 Oct 2016 | Read review
“Choose a room on one of the upper floors.”
 of 5 bubbles journalmytrips, 26 Sep 2016 | Read review
“we chose one away from elevator to be in a quitter area”
 of 5 bubbles kcbarton2015, 20 Sep 2016 | Read review
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