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BEST WESTERN PLUS Pontoon Beach

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BEST WESTERN PLUS Pontoon Beach
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198 Reviews from our TripAdvisor Community

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Showing 197: English reviews
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Reviewed 2 weeks ago via mobile

We had a great stay at this hotel and we will be staying again when we visit St. Louis. The staff was friendly and helpful. The hotel was nice and clean and they provided a nice breakfast.We felt safe and secure and the police station is in front of the hotel.

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Helpful?
Thank Kenyata J
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey. I am so happy to see that you enjoyed your time with us and hope that you can come and stay with us again very soon!

Benton Harbor, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Staff was very friendly. I called before arriving to make sure the pool would be open.(Too many times I didn't check and the pools were closed--not here). It was adequate for my laps swim plus heated!! Room was clean and comfortable. Very good breakfast included with stay.

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Helpful?
Thank Toofee48
About Hotel's Favourite Review
Vicki R, General Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey. We are very happy to hear that you enjoyed your stay with us. Please let us know if there is anything that we can do to insure your return.

Saint Joseph, Missouri
Reviewed 2 weeks ago

This hotel was awesome for our trip to Saint Louis. Pontoon Beach is a lovely little area outside of the city and the hotel is located directly behind the police station. Our roomission was clean and comfortable. The bathroom was spotless! The breakfast was delicious.

Review collected in partnership with Best Western
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Helpful?
Thank Chelsea R
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for all of your kind words! I am so happy to see that you enjoyed your stay with us and hope that you can return very soon!

Saint Paul, United States
Reviewed 2 weeks ago

We had a block of rooms rented so we had a lot of people for breakfast. During breakfast there was only one person working and I felt bad for her because she couldn't really keep up with food items. Things ran out and it took a long time to get them replaced.

Review collected in partnership with Best Western
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Helpful?
Thank waltera409
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey. There were definitely more people staying than expected or prepared for. Thank you for being patient with our staff and we hope that you can come back again very soon!

Madison, United States
Reviewed 3 weeks ago

Wonderful staff, clean updated facility, decent breakfast. Pool was average & hot tub shows on the picture but it has been permanently covered up and does not work. Safe environment as police station right next door. Traveling for event in St. Louis. Nice location to stay outside of the city & an easy drive to get to the city.

Review collected in partnership with Best Western
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Helpful?
Thank O1300HPpamelab
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey. I am going to look into the pictures of the hot tub still on the site. I am sorry if you were mislead. If there is anything we can do to ensure your return, please let us know.

Reviewed 3 weeks ago via mobile

Our room was a double queen, very clean. The high ceiling made it appear larger. Bathroom was large. No issues in the room. Breakfast was enjoyable both days. My girls are waffles, donuts, and cereal. I had biscuits and gravy and made a breakfast burrito. So happy to eat hotel eggs that are now powdered eggs!! If our team does...

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Helpful?
Thank Susan K
Vicki R, Front desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for all of your kind words! It was a joy to have you guys stay with us and we hope that we do get to see you again very soon!

Cincinnati, Ohio
Reviewed 3 weeks ago

Perfect location with easy access to the highway. The room was clean and the bed was very comfortable. The woman at the front desk was very friendly when I checked in. I wasn't feeling well and thankfully she directed me to some over-the-counter medication that they had for sale at a very reasonable price.

Review collected in partnership with Best Western
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Helpful?
Thank jphamer
Vicki R, Front desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey. We are very happy to hear that you enjoyed your stay with us. Please let us know if there is anything that we can do to insure your return.

Reviewed 21 March 2017

i usually stay at Best Westerns because of the free parking, free breakfast, and the rooms are usually pretty nice. this trip was no different. the bed was excellent and the fridge was nice to have. the bathroom was REALLY CLEAN which i appreciated. overall it was great

Review collected in partnership with Best Western
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Helpful?
Thank Amy B
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to complete the survey! We value your loyalty to our brand. We hope that you can make it back for another stay very soon!

Edmond, Oklahoma
Reviewed 19 March 2017

My wife and I chose the Best Western Plus Pontoon Beach for a one night stay on our way from Oklahoma to MI. The property looks well taken care of inside and out, the front desk staff was very pleasant when we arrived to check in. There were however problems with the room we were assigned, it had accidentally been...

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Helpful?
Thank Justtwobeachbums
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for choosing Best Western Plus. I am sorry to hear that we did not exceed your expectations. Please visit us again, and give us a chance to redeem ourselves.

usa
Reviewed 19 March 2017 via mobile

Checked in at 9 pm and were provided room 110 - in fact we waited a while to find the clerk - who we hunted down and found in the kitchen. I requested an upper floor on my online reservation with best western and obviously did not get one. All night, there was constant talking in the hallway and banging...

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Helpful?
Thank rsvphill1
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

I am so sorry to hear that you did not enjoy your stay with us. We are sorry that we could not fully accommodate your requests, unfortunately, sometimes in the busier months, the hotel is completely booked and 3rd floor rooms aren't always available. I have spoken with the desk staff that was on duty the morning that you departed...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
The BEST WESTERN PLUS Pontoon Beach is 10 minutes from downtown St Louis & the historical St. Louis Gateway Arch. It is also just five minutes from the Cahokia Mounds State Historic Site of the Cahokia Indian grounds. The Tri-City Speedway Racetrack is minutes from the hotel. There are malls & outlet malls just 15-25 minutes away. There is free parking & truck parking. ... more   less 

Additional Information about BEST WESTERN PLUS Pontoon Beach

Address: 4 Regency Pkwy, Pontoon Beach, IL 62040 (Formerly Sleep Inn & Suites Pontoon Beach)
Region: United States > Illinois > Pontoon Beach
Price Range: RM378 - RM704 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Pontoon Beach 2.5*
Number of rooms: 66
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Pontoon Beach staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Pontoon Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at the ratings & comments they are a good measure as people have different standards”
I7661VIjulief, 10 Aug 2016 | Read review
“I'd recommend top floor as we had a room above us where the people were doing cartwheels or moving furniture well into the wee hours”
Pghpiratesgirl, 25 Jul 2016 | Read review
“I recommend the king suite”
97jessew, 17 Jul 2016 | Read review
“good place to stay”
scubajoe69, 24 Jun 2016 | Read review
“Even by the elevator and police station our room was quiet!”
piper6, 25 Aug 2015 | Read review
5 of 5