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Holiday Inn Express & Suites Chicago West-Roselle

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Holiday Inn Express & Suites Chicago West-Roselle
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Chicago West-Roselle
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Showing 90: English reviews
Phoenix, Arizona
Reviewed 24 April 2016

Where do i begin- the front desk is VERY VERY rude! my family and stayed here for 4 nights on a trip and they booked me for 5 nights for my room and 4 nights for my kids room. THen they ran out of rooms when I tried to extend my kid's stay for the extra night. We all had...

1Thank Tochi C
gm-ihgroselle, General Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced for not able to extend your reservation at that time. We want other guests to have a room available at check in since they may have booked their stay with us in advance, we put...

South Windsor, Connecticut
Reviewed 18 March 2016

More amenities than I expected at a Holiday Inn "Express." The fitness center, while small, was clean with good equipment and it overlooked the hot tub and pool area. No restaurant, but the "Tilted Kilt" restaurant was a short walk across the parking lot in a small strip mall that included a Dunkin Donuts and a grinder shop. The Kuerig...

Thank Carnelt
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We are glad to read how we have not only met but exceeded your expectations. We are proud of the customer service, amenities and comfort that we provide our guests. We look forward to seeing you again soon.

Omaha, Nebraska
Reviewed 12 February 2016

Rooms are spacious and very clean. Swimming pool and spa are very relaxing. Breakfast is fantastic!!! Everything a person needs to start the day. Sausage and bacon a plus. Super delicious! Great Hotel , West of Chicago. Plenty of parking. Beds are incredibly comfortable.

Thank Chuck E
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We greatly appreciate your feedback. We pride ourselves on providing the utmost in service and amenities. We are glad that you pointed out the comfort and cleanliness of the rooms, the comfortable beds, the enjoyable time using our pool and spa, and the breakfast. We look forward to hosting you again soon!

Detroit, Michigan, United States
Reviewed 30 December 2015

The last time I had stayed here was under the previous ownership. Admitted, I was a little aprehensive staying here under Big Corporate. No worries, the place is still a quality place to stay. Quiet, reasonably priced (sort of,) with an above average breakfast. Only downside was the marginal wi-fi signal that dropped off frequently. I was there for a...

Thank Doug C
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Doug C., We appreciate your comments and are glad to see that you found the same high level of product and service you have come to expect. As for the wi-fi signal, you will be pleased to know that we will be upgrading our system in order to provide high quality of connectivity. We look forward to hosting you...

Appleton, WI
Reviewed 20 November 2015 via mobile

Stayed here during my business trip to Chicagoland area. Very nice staff, clean hotel and room. Not too many places for coffee or dinner in the area. Rooms have fridge and micro. Beds and pillows are good. Very nice breakfast area - no oatmeal (sad face). Would stay again.

Thank Wiscmom2
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We at the hotel are pleased to hear about your positive experience with your stay. We appreciate your feedback on the staff, cleanliness of hotel and our many amenities. Our breakfast does include of variety of oatmeal flavors. In terms of places for dinner and coffee, we do have a variety of locations nearby and we will be happy to...

Springfield, Illinois
Reviewed 28 October 2015

Clean hotel in a safe area, that was a great value for a Saturday night in the West Suburbs by online prices. Friendly staff, easy check in, surprisingly a lot of vacancy. Executive King room was good size, with a separate living room with small couch, new, nice TV, chair and tables. Sparkling good condition bathroom with updated fixtures and...

Thank ruzz2112
Armada, Michigan
Reviewed 20 October 2015

My mother and I came to visit my aunt in nearby Streamwood, I chose this hotel because it was close, and my husband and I stay exclusively at IHG properties. Check in was quick and easy, thanks to Kathy. Our room, a double queen suite, was fantastic. The mattresses were so very comfortable, and it was really nice to have...

Thank Debbi W
Walsall, United Kingdom
Reviewed 16 September 2015

I loved this hotel from the minute I entered till the minute I left. The staff are all very friendly and efficient . They went above all my expectations when I needed help. The room was big, clean and very comfortable. The swimming pool and spa is great to relax after a day of sightseeing. They serve a good selection...

Review collected in partnership with Virgin Holidays
Thank bethieb2015
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

It is very gratifying to read about your experience with us. We pride ourselves not just on having a great product for your convenience but also a great staff that steps up and offers superior service. We hope your husband has made a full recovery and look forward to serving you and him again soon.

Mountain View, Hawaii
Reviewed 20 August 2015

I stayed here with my 3 year old son for one night. The lobby was nicely decorated and our service was good at check in. The room was a good size and the beds were clean and comfortable, we slept great actually! I was glad to see there was a microwave and fridge. However, first thing my son did was...

Thank Raelyn922
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Raelyn922, Thank you for taking the time to share your experience with us. We are delighted to read that you had a comfortable stay. However, we are very sorry to hear that the condition of the pool failed to meet your expectations. We have taken note of your valuable comments and will use these to monitor and improve the...

Pitt Meadows, Canada
Reviewed 13 August 2015

We have stayed at this Hotel 3 times, last visit was july 2014, it is now totally renovated, inside and out! We love it there, great free breakfast daily, great staff, lovely pool,it's a 30 minute drive to downtown Chicago.......we chose this place because it is in close proximity to where our daughter lives, great shopping and great places for...

Thank Shirley T

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Near Holiday Inn Express & Suites Chicago West-Roselle


  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Chicago West-Roselle

Address: 1490 Lake St, Roselle, IL 60172-3329 (Formerly Country Inn & Suites Roselle)
Region: United States > Illinois > Roselle
Price Range: RM416 - RM629 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Chicago West-Roselle 2.5*
Number of rooms: 101
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Also Known As:
Country Inn & Suites Roselle Hotel Roselle
Country Inn And Suites Roselle
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Chicago West-Roselle staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Chicago West-Roselle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor is very quiet”
 of 5 bubbles billgo, 14 Mar 2017 | Read review
“The King Suites actually have separate bedroom, not just a half-wall dividing it.”
 of 5 bubbles Kris811, 18 Sep 2016 | Read review
“This hotel is back off of Lake St. so no noise problems”
 of 5 bubbles 48douglasl, 27 Jun 2016 | Read review
“Rooms are very quiet and the Hotel sets away from the road intersection so there is no road/car noise.”
 of 5 bubbles 404chucke, 11 Feb 2016 | Read review
“Bright, well lit parking area, courteous staff. Don't miss the hot tub.”
 of 5 bubbles DougC176, 29 Dec 2015 | Read review
5 of 5