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The Westin O'Hare

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1,116 Reviews from our TripAdvisor Community

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Showing 1,082: English reviews
Milwaukee, Wisconsin
Reviewed 29 September 2014

Went for a weekend (Sat-Sun) stay. The hotel was very nice. Clean and comfy. Bed and linens were great. Very quiet hotel. Staff was great. Wish they were able to offer more local suggestion for places to go other than the couple airport area establishments. The price off Hotels.com was great. Did the trains and buses to navigate around Chicago....

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Thank CristalR
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

Thank you very much for taking the time to write such a wonderful review. All your praise is greatly appreciated. I am so happy that you were able to have a true Westin experience. It was our pleasure to have you stay with us. My hope is that we will be your number one choice when your travels bring you...

Reviewed 25 September 2014

The Westin O'Hare made my first trip to Chicago a memorable one! The hotel is very clean from we first pulled up to the driveway! The check in process was smooth and Alex the manager was so warm and friendly towards us! He made sure my sisters and I we're taking care of! The suite was exactly as pictured on...

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Thank Philecia M
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

What an amazing 5 star review you posted about your stay with us! I am so happy that we were able to make your first trip to Chicago a memorable one!! Thank you for all the praise for our property and our team. I have to agree with you that Alex at our front desk is amazing! We are very...

Tampa, Florida
Reviewed 24 September 2014

I was attending an event at this hotel and stayed two nights. This hotel was amazing! The entire staff was friendly, helpful and even remembered my name! The lobby area is very comfortable with seating, they have a Starbucks and a great restaurant with good food. We had lunch and dinner and were very pleased with the prices, service and...

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Helpful?
Thank Traveler2444
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

Thank you so very much for posting such a wonderful 5 star review on Trip Advisor. We are very grateful for our guests that take the time to share their experience with us. I am thrilled that your stay with us was a true Westin experience! I appreciate your honesty as well as your loyalty. It is very important to...

Reviewed 23 September 2014

I arrived at the hotel a day after I was diagnosed with celiac disease. The hotel bent over backwards to ensure that I had gluten free food for my entire stay! I was there on business doing an event at the hotel. The staff was absolutely amazing and they even threw in a massage for me. Highly recommended and will...

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Helpful?
Thank Stacey O
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

We are very grateful for the time you took to post a review on Trip Advisor. Our team works very hard to ensure every guest has a perfect stay. The five stars that you awarded us proves to me that we are right on track! I am delighted that our culinary team was able to make sure that your dietary...

Berlin, Germany
Reviewed 21 September 2014

Stayed two nights, very friendly reception, well appointed room, the renovation obviously has been completed. Late checkout granted without hassle. Good breakfast buffet. Basic internet pretty slow, was forced to buy up to be able to work. Shuttle service from O´Hare could be improved, waited too long. Requests regarding room location were met. Would not hesitate to stay there again.

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Thank Juergen M
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

Thank you very much taking the time to post a review on Trip Advisor. We really appreciate the time and effort you took to share your experience. I thank you for all the kind feedback. I am so happy you chose to stay with us and I hope that you will continue to make us your first choice. I will...

Louisville, KY
Reviewed 20 September 2014

I stayed here for five nights in August for work. For a hotel that was nowhere near downtown Chicago, I was pleasantly surprised. The lobby is very modern with a pretty decent little bar for grabbing dinner. My room was a pretty good size and reasonably updated, obviously not much of a view here, but no surprises there. The staff...

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Thank SuzyQ502
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

Thank you for taking the time to write a review regarding your recent stay at The Westin O'Hare. We really appreciate all the kind words you had for our team as well as our property. I will be sure to pass them along! Thank you for choosing to stay with us and we hope to always be your first choice...

Westminster, Colorado
Reviewed 16 September 2014

We attended a NASCAR race at Chicagoland speedway in Joliet. The hotel has been nicely updated and clean. If you like to sleep in or go to bed early, you might want to find something not so close to the airport. The air traffic slowed down between 10PM and 6 AM and was not as noisy. The parking is $...

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Thank Tomladtkow
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

I thank you for taking the time to post a review on Trip Advisor regarding your recent stay at the Westin O’Hare. We strive to ensure that every single stay is a true Westin experience. I thank you for all your feedback. It is a very important tool for us. I regret that you were disappointed with our parking and...

Dundas, Minnesota
Reviewed 16 September 2014

I stayed at the Westin ORD as part of a trip through Chicago. While the room was clean, it was disappointing to have to wait 30 minutes for a shuttle from the airport while seemingly every other hotel shuttle stopped by the customer pick up area before ours. Marriott, Hilton Garden Inn, Hyatt (twice), Loews, etc. but no Westin. There...

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Thank Christopher A
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

I thank you for taking the time to post a review about your recent stay at The Westin O'Hare. I am very thankful that you enjoyed the cleanliness of your guestroom. We are very grateful for you noticing. I do regret that your trip was soured by having to wait for our shuttle pick up. I cannot apologize enough that...

Pittsburgh, Pennsylvania
Reviewed 15 September 2014

We visited Chicago from Pittsburgh, PA for Riot Fest this past weekend, and the Westin O'Hare staff was great! We were especially pleased with the concierge, Denise. She made sure we could easily navigate the city, and enjoy the festival, which we did! Denise went above and beyond (or maybe that's the way she always is!) to ensure our experience...

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Thank Joseph B
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

I am thrilled that you had a true Westin experience while visiting us! We really appreciate the 5 star review that you posted on Trip Advisor. It really means the world to us. I am so happy that Denise was able to assist you with getting around the city. She has a real love for the city of Chicago as...

Romeoville, Illinois
Reviewed 14 September 2014

We stay at The Westin O'hare several times a year for conventions and my husband and I call it our home away from home! From the moment we walk in the door and smell the wonderful scent of White Tea we start relaxing! The resent renovations are very nice and it's good to have a full menu Starbucks in the...

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Helpful?
Thank Sandra T
Susan T, Guest Experience Leader at The Westin O'Hare, responded to this review

Thank you very much for the wonderful 5 star review that you posted on Trip Advisor. I am so happy that we have always been your choice when in our area. Thanks for all the praise about our team and property. It really means a lot to us! It is our pleasure to always deliver a true Westin experience. Thank...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 

Additional Information about The Westin O'Hare

Address: 6100 North River Road, Rosemont, IL 60018-5128
Region: United States > Illinois > Rosemont
Price Range: RM547 - RM1,377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin
Hotel Style:
#1 Family Hotel in Rosemont
#2 Luxury Hotel in Rosemont
#2 Business Hotel in Rosemont
#6 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from The Westin O'Hare staff and other travellers.
18 questions
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Questions? Get answers from The Westin O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We always request a quiet room, away from elevators. Very quiet hotel.”
 of 5 bubbles Junglejody, 30 Jan 2017 | Read review
“May be quieter on NW side.”
 of 5 bubbles U9764WFjohna, 10 Jan 2017 | Read review
“The 11th floor facing the Rosemont Water Tower was quiet and beautiful.”
 of 5 bubbles LindseyK8, 4 Jan 2017 | Read review
“Ask for a high floor with a view”
 of 5 bubbles , 29 Dec 2016 | Read review
“Sign up for spg, get a room on the spg floor.”
 of 5 bubbles traveladventuresusa, 23 Nov 2016 | Read review
5 of 5