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Doubletree Hotel Chicago O'Hare Airport - Rosemont

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1,291 Reviews from our TripAdvisor Community

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Showing 1,246: English reviews
Start your review of Doubletree Hotel Chicago O'Hare Airport - Rosemont
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Peoria Heights, Illinois
Reviewed 2 days ago NEW

Obviously chose the Doubletree due to its location before and after a transatlantic journey. On both occasions check in was a breeze with the staff we encountered both pleasant and charming, the information we received about the location and amenities nearby proved invaluable and added greatly to our stay. Both rooms were large and well appointed ...the first room on...

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Helpful?
Thank Paul C
Milwaukee, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016 via mobile

Was in town to catch a concert downtown and didn't want to fork over close to $300 for a room downtown. Decided on the Doubletree based on previous experiences with the brand and reviews. Customer service was outstanding. Our room wasn't ready when we arrived and Mohammad and the short Italian lady (can't remember her name) at the front desk...

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3Thank civicnation
About Hotel's Favourite Review
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

civicnation, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Tallahassee, Florida
Reviewed 1 week ago NEWvia mobile

I won't ever stay here again. When checking in, the receptionist took four phone calls. Same thing happened when I checked out. I paid for a king room, but ended up with the accessible room without being told of this change. Rooms need to be upgraded. "Free" wireless was so slow that it took me forever to do a few...

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Helpful?
Thank Florida-Traveler-US
Luigi R, Front Office Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Florida-Traveler-US, Thank you for taking the time to review our property. I apologize for the experience you had at our property. Your feedback is very much appreciated. If you have the opportunity, please reach out to me personally, as I would like to hear more about your stay. We hope to hear from you soon, and hope you'll consider...

Dallas, Texas
Reviewed 1 week ago

Overall good stay....location was excellent for events or date night. Easy access to airport and actually there is a Casino about 2 miles or less away. Gibbons is onsite and you really can't go wrong with that place.

Review collected in partnership with DoubleTree by Hilton
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Thank Taylord001
Luigi R, Front Office Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Taylord001, We would like to thank you for taking the time to review our property. We are happy to see that you enjoyed yourself and were able to take advantage of all the surrounding attractions. We hope to have you back soon. Best Regards, Luigi R

Rosemont/Chicago, United States
Reviewed 1 week ago

Typical big city hotel. Very nice accommodations but you pay for everything. They have complimentary internet but offer two paid internet options. Parking is $15/nite extra and $25/nite if you want to use your car! On site food was excellent and not overpriced. Cleaning staff is not as good as most.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank narlinb2017
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear narlinb2017, Thank you for staying with us and for your review. We are sorry to hear that housekeeping did not meet your expectations. We do appreciate your feedback and hope to have another opportunity to show you a stay that is nothing shy of exceptional. Sincerly, Anna

Denver, United States
Reviewed 1 week ago

Since I was travelling for business and didn't pay for my stay out of my own pocket, I can't complain too much. but probably would not choose this hotel if I had to pay myself. The famous cookie promise was not upheld. The light switch didn't work when I entered the room and I stumbled around in the dark to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank diannaq2017
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear diannaq2017, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is...

Gurnee, Illinois
Reviewed 1 week ago via mobile

Was getting into O'Hare late and out early in the AM. Got a good rate at this property looking at all Hiltons. I did factor into my decision that there is a Gibson's steakhouse adjoined and went there for a late dinner. I was on the 8th floor rm 845 which is the Hilton honors floor. I wasn't spending much...

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Thank gondekp
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear gondekp, Thank you for taking the time to review our hotel; it is always disappointing when a customer experience is less than expected. Needless to say, we always strive for a flawless stay; a promise and goal that we were unable to fulfill. Please accept my sincere apologies for the experiences that you encountered with the room. Your feedback...

Troy, United States
Reviewed 1 week ago

Courteous and speedy check in. Room accommodations surpassed my expectations. Breakfast buffet was reasonably priced and delicious. Location of the hotel has an ease of access to the airport, shopping and major interstates.

Review collected in partnership with DoubleTree by Hilton
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Thank Q5422LOstephenr
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Q5422LOstephenr, Thank you for taking a moment to share this great review. We're very happy to see that you enjoyed your stay and hope we have the pleasure of welcoming you back again soon! Warmest wishes, Anna

Clarksville, VA, United States
Reviewed 2 weeks ago via mobile

With shuttles every 20 minutes to ord this spot is hard to beat. Gibson's steak house at same location for amazing meals. Rooms great, staff great, hotel great, diamond benefits great, fox news on tv. Wil be back.

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Thank Joey H
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Joey, Thank you so much for the great review! We truly appreciate your feedback and it's nice to hear you had an all around fantastic experience. We look forward to seeing you again! Sincerely, Anna

Reviewed 2 weeks ago

The service of the staff at this hotel was excellent!!! The rooms were large and comfortable. Valet parking was easy and friendly. The attentiveness of the breakfast staff was wonderful without being intrusive. Loved this place!!

Review collected in partnership with DoubleTree by Hilton
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Thank cindysF5831DL
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Cindy, Thank you so much for the great review! We truly appreciate your feedback and it's nice to hear you had an all around fantastic experience. We look forward to seeing you again! Sincerely, Anna

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 

Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: RM506 - RM1,197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Reservation Options:
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Also Known As:
Doubletree Rosemont
Rosemont Doubletree
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and other travellers.
9 questions
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Guttenberg, New Jersey
Bloomington-Normal, Illinois
over a year ago
22 days ago
Evansville, Indiana

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Questions? Get answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 2nd floor, as the skybridge from the parking deck comes in there, right into a row of rooms.”
Migizi, 21 Mar 2017 | Read review
“Verify several times where you want your room to ensure that is what you receive.”
JStolz1, 1 Mar 2017 | Read review
“We were in king suite. Very roomy and comfortable”
Y2171EAdonnas, 2 Jan 2017 | Read review
“If you work out, stay on the 3rd floor, same as fitness center, and also the parking garage.”
JBretteD, 22 Dec 2016 | Read review
“Corner rooms are a bit quieter.”
Aufmuth13, 11 Dec 2016 | Read review
5 of 5