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Doubletree Hotel Chicago O'Hare Airport - Rosemont

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1,268 Reviews from our TripAdvisor Community

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Showing 1,225: English reviews
Start your review of Doubletree Hotel Chicago O'Hare Airport - Rosemont
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Burton, United States
Reviewed 3 days ago NEW

Stayed here for a conference. Staff was great, room was nice and had great amenities, separate bath tub and shower. Room service was very quick. Happy Hour at bar is a bit deceptive, certain appetizers were discounted, my wine was not. Had some issues with the soda machines taking my money or credit card, so had to buy soda at...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kelainel
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear kelainel, Thank you very much for taking the time to share your review and very valuable feedback. We are elated to hear the team delivered such a wonderful experience for you while you enjoyed the hotel and room. Please accept my sincere apologies that the Soda Machine does not accept credit cards and the wine you chose was not...

Milwaukee, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 7 November 2016 via mobile

Was in town to catch a concert downtown and didn't want to fork over close to $300 for a room downtown. Decided on the Doubletree based on previous experiences with the brand and reviews. Customer service was outstanding. Our room wasn't ready when we arrived and Mohammad and the short Italian lady (can't remember her name) at the front desk...

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2Thank civicnation
About Hotel's Favourite Review
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

civicnation, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Half Moon Bay, United States
Reviewed 4 days ago NEW

This hotel has the best bistro and Gibson's Steakhouse attached to it. The price you pay for the value you get is fantastic and if you are using the conference center or just need to stay near airport, this hotel cannot be beat!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Maureen G
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Maureen G, Thank you so much for the great review! We truly appreciate your feedback and it's nice to hear you had an all around fantastic experience. We look forward to seeing you again! Sincerely, Anna

Columbus, Ohio
Reviewed 5 days ago NEW

The parking garage is huge and it can be difficult to get to, or even find your car. Nice lobby, clean rooms, quiet, decent value. The garage needs better signage for both entering and finding the best way to the hotel lobby. There is a sky bridge on the second floor, but it is not well highlighted.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank billbabbitt
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear billbabbitt, Thank you for taking the time to review our hotel; it is always disappointing when a customer experience is less than expected. Needless to say, we always strive for a flawless stay; a promise and goal that we were unable to fulfill. Please accept my sincere apologies for the experiences that you encountered with parking. Your feedback will...

Chicago, IL
Reviewed 6 days ago NEW

Stayed one night in March, for a wedding in the hotel. THE GOOD: --Our room (8th floor - HHonors floor) was plenty spacious, and in good condition --Closet and drawers were good enough for a short stay at least --Quiet, at least on our floor anyway --Bathroom was huge by chain hotel standards, with a separate bath and shower --Bed...

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Helpful?
Thank Migizi
Luigi R, Front Office Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear Migizi, Thank you so much for taking the time to rate and review our hotel. We appreciate your feedback and are glad you were able to enjoy your time with us. We hope to see you in the near future. Best Regards, Luigi R

San Antonio, Texas
Reviewed 1 week ago

From reservations to checkout, our experience was great. We were very impressed by everyone we spoke with. Room service and the front desk were especially noteable. We will be sure to stay here our next trip!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 114ceciliak
Luigi R, Front Office Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Hello 114ceciliak, Thank you for taking the time to review our hotel. We love the review and rating! We appreciate your feedback and are glad to see our staff was able to make such a great impact on your stay. We hope to see you in the near future. Best Regards, Luigi R Asst. Front Office Manager

Chattanooga, Tennessee
Reviewed 1 week ago

Good sleep. Great restaurant. Jazz band on a Friday night! Good wine selection! Fast elevators. Shower and a tub (albeit old school). Shuttle service convenient, but airport pick up door not immediately apparent.

Review collected in partnership with DoubleTree by Hilton
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Thank Amanda H
Wisconsin
Reviewed 1 week ago

The rooms were dated and worn. Staff didn't seem to know what was going on with many things, including multiple check in and check outs, pool status, or their lack of eager helpfulness. That was the most discouraging part... the lack of assertive helpfulness. I was disappointed givent the reviews before.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank gritz71
ESDTMGR, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me at your...

Machesney Park, United States
Reviewed 1 week ago

This hotel has everything I look for when travelling. The staff is amazing! You can't beat a free cookie on Check-In too!!! We stay in a lot of hotels for Cheer, and this one is my favorite! Will definitely come back!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank eryne0
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear eryne0, Thank you so much for the great review! We truly appreciate your feedback and it's nice to hear you had an all around fantastic experience. We look forward to seeing you again! Sincerely, Anna

Chesterton
Reviewed 1 week ago

Vending machines don't work, room had water damage on ceiling, fitness center was not able to be opened by guests, parking was a fiasco. Front desk staff lied about parking prices and ended up paying double the amount that they quoted.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V5122AArobertk
Anna P, Manager at Doubletree Hotel Chicago O'Hare Airport - Rosemont, responded to this review

Dear V5122AArobertk, We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our 24-hour complimentary hotel shuttle. Recently award 4 Diamond AAA rating. Hi-Spd Internet available in guest rooms for a nominal fee. Parking with in/out privileges: $20/day; Valet Parking: $28/day. ... more   less 

Additional Information about Doubletree Hotel Chicago O'Hare Airport - Rosemont

Address: 5460 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: RM553 - RM1,054 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Chicago O'Hare Airport - Rosemont 3.5*
Number of rooms: 369
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity and Priceline so you can book your Doubletree Hotel Chicago O'Hare Airport - Rosemont reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rosemont
Rosemont Doubletree
Hotel Style:
#2 Family Hotel in Rosemont
#5 Business Hotel in Rosemont
#10 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and other travellers.
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Questions? Get answers from Doubletree Hotel Chicago O'Hare Airport - Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid 2nd floor, as the skybridge from the parking deck comes in there, right into a row of rooms.”
 of 5 bubbles Migizi, 21 Mar 2017 | Read review
“Verify several times where you want your room to ensure that is what you receive.”
 of 5 bubbles JStolz1, 1 Mar 2017 | Read review
“We were in king suite. Very roomy and comfortable”
 of 5 bubbles Y2171EAdonnas, 2 Jan 2017 | Read review
“If you work out, stay on the 3rd floor, same as fitness center, and also the parking garage.”
 of 5 bubbles JBretteD, 22 Dec 2016 | Read review
“Corner rooms are a bit quieter.”
 of 5 bubbles Aufmuth13, 11 Dec 2016 | Read review
5 of 5