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Crowne Plaza Chicago O'Hare

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1,000 Reviews from our TripAdvisor Community

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Showing 930: English reviews
San Diego, California
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed yesterday NEW

If you're going to the convention center & looking for a good price, the Crowne Plaza (CP) is a fantastic option. If you're looking for any amenities or an upscale room, you may choose a different location. Dirty carpets in the hallway & cramped rooms but the beds were comfortable. Trying to go to the fitness room? It's decent when... More 

Helpful?
Thank Devin Y
Lombard, Illinois
1 review
Reviewed 3 days ago NEW

Beautiful rooms, great pool! Wouldn't eat there, though; food was astronomically expensive. No coffee in the lounge, there's a Starbucks that you have to PAY for. Coffee in the room was available (and part of the stay), but the coffee maker was reallllly slow, so not good if you're in a rush. Very convenient for the Convention Center across the... More 

Helpful?
Thank lewkck
Appleton, Wisconsin
1 review
Reviewed 4 days ago NEW

I came here over Thanksgiving break to see family, and the front desk staff was absolutely fantastic. The young man Gatno was super friendly and checked me in quickly and efficiently, and later helped me get directions and recommended a lovely restaurant. He went the extra mile to make my stay great!

Helpful?
Thank hjacobson3
Arkansas
Level Contributor
249 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 week ago

Quick trip to O'Hare, quiet room (especially in light of proximately to airport), close to a casino/Convention Center - so watch for bright lights outside of hotel building, rooms do have black out shades. Spent a night after a missed connection at O'Hare

Helpful?
Thank smackArkansas
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear smackArkansas, Thank you for posting a review about your recent stay with us. I am sorry to learn about missing the connecting flight. It is great to learn that everything was up to your liking during your short stay with us. We appreciate your business and looking forward to welcoming you back when in the area. Please do not... More 

Chicago, Illinois
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 week ago

Crowne Plaza was a good place for a convention, not great but good. A good deal of the staff spoke a foreign language and in there native tongue the staff poked fun of the paying clients. Some staff members were helpful while many staff personal acted like they were doing you a favor by being helpful.

Helpful?
Thank Wally L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Wally L, Thank you for your feedback. I am glad that you liked our accommodations during your stay with us. I would like to learn more about your interactions with our team and hope you could contact me at cjacobsen@crowneplazaohare.com. We appreciate your business and looking forward to talking to you soon. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel:... More 

France
Level Contributor
11 reviews
Reviewed 2 weeks ago

We stayed 1 night at the Crowne Plawa and had a great experience, the staff was very welcoming and helpful, and the room was spacious and clean. The L Train (blue line, direct to Chicago Downtown) is a 5 minut walk. There is a direct shuttle from and to the airport (just think about calling the hotel if you want... More 

Helpful?
Thank elicec0809
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear elicec0809 Thank you for posting a review about your recent stay with us. It is great to learn that you had a great stay with us. Thank you for sharing that our staff was very welcoming and helpful and that your rooms was spacious and clean. Thank you for your business. We are looking forward to welcoming you back... More 

Los Angeles, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I travel for work every 4 days and I usually don't have time to post but because I couldn't sleep more than 30 minutes at a time at this hotel, if you can even call it that, I have plenty of time for a review. I arrived at 1am after traveling all day and arrived to my room down a... More 

Helpful?
1 Thank xcountrytravelr
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear xcountrytravelr, It is with great regret to learn that your stay was less than satisfactory. I would like to learn more about your experience and wonder if you could call me at your convenience at 847 928 3700. I am looking forward to talking to you soon Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847 928 3700 More 

Plano, Texas
Level Contributor
75 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

This is not the Crowne Plaza that I usually remember. I am not sure if the property was previously owned by other hotel chain or Crowne Plaza's new look will be going to match in this way but the hotel was very modern and updated, and the room was very spacious. The toiletries are Temple Spa's as other Crowne Plaza... More 

Helpful?
Thank cocobeans88
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear cocobeans88 Thank you for taking a moment to review your recent stay with us. I am happy to learn that you like our new décor and that everything was up to your liking during your stay. We appreciate your business and looking forward to your next visit. As always, please do not hesitate to contact me directly if you... More 

2 reviews
Reviewed 3 weeks ago via mobile

If you are seeing a show at the Rosemont Theatre, this is the closest place you can stay, it's also just a short walk to other venues in the area. Room was nice and open. The bathroom was completely renovated except for the tub which made it look even worse, but we didn't mind.

Helpful?
Thank Nathan O
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Nathan O, We greatly appreciate your feedback. It is great to know that you had enjoyed your stay with us and that it was very convenient for you to attend the show across the street, at the Rosemont Theater. Thank you for your business. We are looking forward to welcoming you back when in the area. Please do not... More 

Newton, Massachusetts
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago via mobile

I've just checked in and the room decor is affecting me in a way I've never experienced. I'm uncomfortable in the room. It's ALL blue. Tables, walls, couch, wall art, table lamps, wtc. And everything is the same sickly pale shade of blue. I called the front desk and they very nicely moved me to a new room. That, is,... More 

Helpful?
Thank sfriedenthal
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear sfriedenthal, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret if our room decor theme wasn't up to your liking. We appreciate your business and looking forward to the opportunity to welcoming you back. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847 928 3700 More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: RM509 - RM831 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
22 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even rooms face bright lights of the Casino/Convention Center”
 of 5 bubbles smackArkansas, 21 Nov 2016 | Read review
“higher floors are more quiet”
 of 5 bubbles 337wallyl, 21 Nov 2016 | Read review
“Ask not to be close to the elevator because it can be noisy.”
 of 5 bubbles cocobeans88, 13 Nov 2016 | Read review
“If you are with friends, ask for adjoining rooms.. That way not everyone has to carry a key.”
 of 5 bubbles jackie082971, 28 Oct 2016 | Read review
“It is very close to the Rosemont subway station (Blue-line). The walk is about 7 minutes.”
 of 5 bubbles NotMyRealName2014, 26 Oct 2016 | Read review
5 of 5
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