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Crowne Plaza Chicago O'Hare

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1,076 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 1,003: English reviews
Ann Arbor, Michigan
Reviewed 19 August 2015

Was in town to attend a convention. Tried to check in early, but was told the room wasn't ready. No big deal - they said they would text me when the room was ready. Was texted 10 minutes later, just after entering the convention hall across the street. Just my luck. Kelly at the front desk was uninterested and NOT...

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Helpful?
1Thank Dave A
Shirley, New York
Reviewed 16 August 2015 via mobile

$25/night to park a car in the HOTELS parking lot?? $12.95 additional for internet access. Check your bill for these wonderful extra charges. Room/hotel very nice, but would never stay here again due to shady $$$ charges.

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Helpful?
1Thank Tom L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tom L, Thank you for your review. It is great to know that you found our rooms/hotel to be very nice. Hotel provides free standard internet access to all our guests. Our parking price includes unlimited in and out privileges and as such as very competitive in the area and I regret if this wasn’t clearly explained during the...

London, United Kingdom
Reviewed 12 August 2015

Another good experience in a Corporate hotel in the Chicago airport. While the hotel is not spectacular in design (in fact the décor in pretty basic) and the restaurant and bat pretty unremarkable, the service is good and the rooms are spacious, clean and comfortable. Good bathroom and a great comfortable bed. Great room, rest of the hotel mediocre

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Helpful?
1Thank Ricardo B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ricardo B, Thank you for writing review about your recent stay with us. It is good to know that you had another good experience with us. Thank you for sharing that our service was good, room spacious, clean and comfortable with good bathroom and great comfortable bed. Thank you for your business. We would like to invite you back...

Los Angeles, California
Reviewed 10 August 2015 via mobile

I've now stayed her twice. The staff is courteous and affable. The rooms are a good size. An oversized chair does make the room feel like there is a bit too much furniture. (Maybe my room was smaller this time than last. I didn't remember feeling crowded in the room last time.) bathroom products are fine, not too smelly. Hotel...

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Helpful?
1Thank Nancy D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Nancy D, Thank you for your feedback. We are happy to learn that your second stay with us was great as well. Thank you for sharing that our rooms are of good size, the hotel was clean and friendly and that we provide great value. I’ll be sure to share your feedback with our award-winning Chef and his team,...

Vermont
Reviewed 9 August 2015

This is a convention hotel and has the lack of care association with a high volume hotel. The first room we were given had a broken bed. The second room wasn't in much better shape. Both had dirty windows from folks checking out the planes. We stayed their the night before a flight and with other options, I would look...

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Helpful?
1Thank VrmtTraveler
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear VrmtTraveler, We greatly appreciate your feedback. It is with great regret to learn that your stay experience was less than satisfactory. Please rest assured that this is not a typical experience for our property and I have addressed it with our team. I would greatly appreciate the opportunity to learn more about your experience and wonder if I could...

Reviewed 4 August 2015 via mobile

I stayed at this hotel on business and I like it a lot. It is convenient to go to the ORD airport by taking shuttles. From there, a reliable train service is available to commute to and from Chicago. No traffic jam and low price! It is also easy to go to the convention center, other hotels around the convention...

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Helpful?
1Thank flora z
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear flora z, Thank you for your feedback. We are happy to learn that you had enjoyed your stay with us. Thank you for sharing that our hotel was comfortable and conveniently located to all major destinations in Rosemont. Thank you for your business. We would like to invite you back when in the area. Please do not hesitate to...

Mumbai (Bombay), India
Reviewed 3 August 2015

Great location, close to the convention, airport and shopping. It is also conveniently located to the suburbs on either side of the airport. Hotel provides good parking facilities, staff is very helpful and it was a very enjoyable stay. Rooms were decent sized, comfortable bedding and amenities. One of the very well stocked bathrooms I had come across. The restaurant...

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Helpful?
1Thank ash_kannan
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ash_kannan, Thank you for your review. It is great to know that you had a great stay with us. Thank you for sharing that hotel provides good parking facilities and that our staff was very helpful. I am glad you liked the size of our rooms along with comfortable bedding and room amenities. I’ll be sure to share your...

Los Angeles, California
Reviewed 2 August 2015

This is one of the six hotels close to the Donald E. Stephens Convention Center. I was in town for the National Sports Collectors Show held at the Center. On the plus side, the hotel looks modern and well maintained, the employees were friendly and helpful, the elevators all worked and they have a 24/ 7 airport shuttle that runs...

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Helpful?
1Thank stuart r
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear stuart r, Thank you for your review. It is great to know that you had overall positive experience during your recent stay with us. Thank you for sharing that hotel looked modern, well-maintained and that our employees were friendly and helpful. Hotel provides free newspaper, USA Today (Monday-Friday) and I am sorry if this wasn’t explained during the check...

Bentonville, Arkansas
Reviewed 1 August 2015

We knew nothing about the Chicago area and chose this hotel because it was only 15 miles from downtown, cheaper than downtown hotels, and had good reviews. It looked exactly like the picture and was very clean. Being 15 miles away turns out not to be a good thing if you're wanting to spend your days downtown. It was a...

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Helpful?
Thank cspringbreak
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear cspringbreak We greatly appreciate your feedback. It is great to know that you had a great stay with us. Thank you for sharing that we provide great value and that our concierge was very helpful in assisting you with reaching your downtown destinations. Thank you for your business. We would like to invite you back when in the area....

Reviewed 28 July 2015

I have stayed in this hotel 3 or 4 times. I always have a very comfortable sleep, the beds are comfortable and room temperature is great. It is usually quiet, but this year I got put in a room facing a busy street and could hear the traffic all night long. If you want quiet, request the "quiet zone rooms"....

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Helpful?
Thank jenpre73
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jenpre, Thank you for your feedback. I am happy to learn that you have become one of regular guest. Thank you for sharing that our beds are comfortable and that our room temperature is great. I am glad that you enjoyed our Sleep Amenity Kit and our Temple Spa Amenity we offer to guest. I am sorry to hear...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: RM457 - RM892 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
“Ask for your Exit ticket for the long term parking lot when you check in. You won't have to go back inside the hotel to the check-in desk”
Rphmather, 30 Mar 2017 | Read review
“We had a room on the 10th floor and our view was lovely.”
MegaDancer, 29 Mar 2017 | Read review
“Don't do it here.”
889debraf, 28 Mar 2017 | Read review
5 of 5