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Sheraton Suites Chicago O'Hare

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Traveller (190)
Room & Suite (82)
Dining (14)
Overview
  • Excellent33%
  • Very good41%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
“front desk”(112 reviews)
“the club lounge”(22 reviews)
“living room”(37 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (829)
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780 results
Traveller rating
267
295
124
57
37
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LanguageEnglish
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267
295
124
57
37
Show reviews that mention
All reviewsfront deskthe club loungeliving roomairport shuttlesitting areaflat screenlarge roomgreat airport hotelfree shuttlebed was comfortablebusiness meetingmini fridgestayed here for one nightshuttle serviceo harefitness centercoffee maker
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1 - 5 of 780 reviews
Reviewed 5 days ago via mobile

Tired and run down. Don’t think I’ve stayed at a Sheraton that has been so original in decor or era, and not in a good way. I’m surprised that this hotel makes the Sheraton grade to be completely honest. The restaurant area is open in...More

Thank ceelsnyc
Response from Russell J, General Manager at Sheraton Suites Chicago O'HareResponded 3 days ago

Dear ceelsnyc, We recognize your time is valuable and appreciate the feedback you have provided regarding your recent stay. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. we regret our facility did not meet your expectations. On...More

Reviewed 2 weeks ago

I had a quick stay at the Sheraton Suites Chicago O'Haire for a Thursday night and meetings on Friday. This was almost certainly an old Embassy Suites hotel. All the old standard design is there - rectangular building built around a large atrium with a...More

Thank George B
Response from Woosang L, Manager at Sheraton Suites Chicago O'HareResponded 1 week ago

Thank you for staying with us and for bringing your concerns to our attention. We actually just confirmed upcoming renovation in 2018 winter. Please keep us in your future lodging needs so you can enjoy our new products soon in 2019. Woosang Lee Assistant General...More

Reviewed 2 weeks ago

This hotel appears to be a repurposing of an Embassy Suites. The rooms are large and it is conveniently located near O'Hare airport for a business meeting requiring participant attendance from various parts of the US. While the furniture has been upgraded and replaced, maintenance...More

Thank sandragV275DH
Response from Woosang L, Manager at Sheraton Suites Chicago O'HareResponded 1 week ago

Thank you for bringing your concerns to our attention. We have addressed the individuals who prepared your room. You can assure that moving forward they will provide nothing less than exceptional room condition and cleanliness. We do apologize and hope you will consider staying with...More

Reviewed 2 weeks ago via mobile

Stayed at this SHERATON for a course. Easy to get back and forth to the airport. Close to shopping. A bit further from downtown. Course included breakfast at the hotel and lunch. Food for both was good, not stellar. Can’t comment on the restaurant itself....More

Thank JTO_10
Response from Woosang L, Manager at Sheraton Suites Chicago O'HareResponded 2 weeks ago

Thank you staying with us and for this excellent review. We appreciate the kind words about overall hotel experience. We loved taking care of you and your group. Hope to see you back with us. Woosang Lee Assistant General Manager

Reviewed 2 weeks ago

I was here for a conference. Bed was comfortable and room very nice and spacious more than I needed. Check in person was rude, but the rest of the staff was very pleasant and helpful. Food was great and place was comfortable. Would be a...More

Thank leahjo
Response from Woosang L, Manager at Sheraton Suites Chicago O'HareResponded 2 weeks ago

Thank you for staying with us and for bringing your check-in experience to our attention. We apologize about an associate's impression and appreciate your nice words about the rest of staff, food and comfortable space. Best regards, Woosang Lee Assistant General Manager

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$143 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Rosemont
#7 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Rosemont
#7 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (190)
Room & Suite (82)
Dining (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
jayp670
3 June 2018|
Answer
Response from BamaNancy | Reviewed this property |
Yes but you should call for pick up.
1
Vote
Jian X
15 February 2018|
AnswerShow all 4 answers
Response from km5914 | Reviewed this property |
I took my rental back and took the shuttle to the airport. Don’t know
0
Votes
bagreiner
24 July 2017|
AnswerShow all 4 answers
Response from FrancisRogerDuck | Reviewed this property |
Try the Hilton. I really DID NOT like the Sheraton. Bon voyage.
0
Votes
Room Tips
"high floor is recommended!"
Due33
2 million years ago
Read review
"Watch out for shuttle hours..."
zemanel1962
2 million years ago
Read review
"My room was quiet, but colleagues in other rooms said they could hear planes, traffic, etc... But I slept..."
Swankysilver
2 million years ago
Read review
"Get room with airport view"
lesliet989
2 million years ago
Read review
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