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Fairfield Inn & Suites Chicago St. Charles

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Traveller (15)
Room & Suite (39)
Dining (2)
Overview
  • Excellent70%
  • Very good20%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(39 reviews)
“wedding weekend”(8 reviews)
“workout room”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
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Reviews (244)
Filter reviews
243 results
Traveller rating
163
51
15
7
7
Traveller type
Time of year
LanguageEnglish
163
51
15
7
7
Show reviews that mention
All reviewsfront deskwedding weekendworkout roompool and hot tubking suitegreat roomroom was clean and comfortableconvenient locationfresh fruitjacquitaylorgenevastcharleslaptopeventfacility
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1 - 5 of 243 reviews
Reviewed 6 days ago via mobile

The hotel was ok; but, the pool area smelled like a dirty dog. After drying the swimming suits in the bathroom the next day, the bathroom smelled like the dirty dog. A woman checking out this morning said her kids suits smelled like feces. I...More

Thank Hope P
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 3 days ago

Dear Hope P., We apologize for our swimming pool condition during your stay. This issue has been addressed and resolved. Thank you for bringing it to our attention. We hope to see you again in the near future. Sincerely, Scott C.

Reviewed 2 weeks ago via mobile

1974 called and they want their furniture back. Hotel was clean but that's about it. Front desk clerk was nice but goodness, the rooms were tiny and the bed...tinier! They advertised suites? No. Hotel looks old and I would have gladly changed hotels after seeing...More

Thank James R
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 2 weeks ago

Dear James R, Thank you for staying with us. Unfortunately the room you stayed in was a standard room with two double beds. If you stay with us again, please reach out to me directly and I will give you a complimentary upgrade to one...More

Reviewed 12 July 2018

The King Suite was generously sized, very clean, and comfortable. Staff was courteous and helpful. I had to leave before the breakfast was served, so no comments on that. I'd be glad to stay there on another trip.

Thank Norm F
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 12 July 2018

Dear Norm F., Thank you for the wonderful comments about our hotel. We hope to see you again in the near future. Sincerely, Scott C.

Reviewed 13 June 2018 via mobile

I checked in today. The room is clean just not sure how this is considered a suite. I mini fridge, ice bucket in the bathroom, no freezer section, a community microwave in the lobby. I'm having issues with my back so I called the front...More

Thank Nicole C
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 14 June 2018

Nicole C., If you are not satisfied with your room, please stop by the desk at your earliest convenience so we can rectify the situation. Sincerely, Scott C.

Reviewed 11 June 2018 via mobile

Very pleased with our overnight stay @ Fairfield Inn in St Charles. The hotel was recommended for guests traveling to a wedding in St Charles. Check in process was efficient. The room was clean, updated & comfortable. Enjoyed the complimentary breakfast buffet.

Thank gasjoliet
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 14 June 2018

Dear gasjoliet, Thank you so much for the wonderful review! We hope to see you again anytime your travels bring you back into our area. Sincerely, Scott C.

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$124 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (39)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Lori R
26 July 2018|
AnswerShow all 2 answers
Response from Ann L | Reviewed this property |
Sorry! I don't know. I didn't see any pets while I was there.
0
Votes
J0nigirl
19 February 2017|
Answer
Response from FairfieldStCharles | Property representative |
You must cancel by midnight the day prior to arrival.
0
Votes
Room Tips
"Go high and far from the elevator."
Read review
"Try a suite for extra work room."
Read review
"Corner Suite on 2nd floor was very roomy."
Read review
"The suites they offer at this property are roomy, bright and extremely comfortable!"
Read review
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