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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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211 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 210: English reviews
Reviewed 8 November 2016

Didn't want to leave! We went to this hotel for a cheer competition.. SO there was 15 girls ages 8-12 PLUS younger siblings, parents and coaches. Not once did we feel like any of the kids were a bother. They were all treated with the same amount of respect from the front desk staff, and other employees - as us...

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Helpful?
Thank Ann N
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Ann N, First and foremost we hope the cheer team did great at their competition, It was a pleasure to accommodate all of you and we thank you for the glowing review. Everyone of the staff members try to make each and every guests stay "Home away from home" and take care of our guests. It was my pleasure...

Reviewed 3 November 2016 via mobile

Had a great time during our stay. The cubs just won the World Series finally! The front desk staff went above and beyond and even hooked us up with a extra paper so we can celebrate the occasion! Would stay there again for sure!

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Thank Will R
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Will R, Thank you for the outstanding review. Congrats to your Chicago cubs on winning the world series.....from a White Sox fan lol. We hope you had a pleasent stay and make sure to keep that paper in safe keepings. We look forward to seeing you again whenever your travel needs bring you back to the St. Charles area....

Geneva, Illinois
Reviewed 21 October 2016

This hotel is right down the street from our house. We had no idea how great it is and how wonderful the entire staff is until we walked in late one night and were greeted by Todd after experiencing a very stressful situation (fire in our home) for us. The rooms are immaculate and welcoming. The staff is caring and...

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Thank 747kimberly
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear 747Kimberly, Thank you for your kind and wonderful words. I'm pleased to hear you had an exceptional experience during your recent stay. I'll certainly share your review with Todd and Alison on the great work they do here at the hotel. We look forward to having you experience our hospitality again in the near future Thanks again, Robert P....

Springfield, Illinois
Reviewed 19 October 2016

We booked this hotel for our Son's wedding guests. We couldn't have been more pleased! All of the rooms were great - several reserved the King studio suite which included a little more living space, refrigerator and extra flat screen tv. Hot breakfast was complimentary and delicious. Jennifer Papesh, Sales Manager, along with the desk staff were very professional, kind,...

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Thank Becky S
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you so much for taking the time to share your recent experience here at the Fairfield Inn. It sounds as though you had a wonderful time. I appreciate the kudos for Jennifer and Jacqui they're both "rock stars" and a true asset to our property. I hope if your future travels bring you back to the St. Charles area...

Cloverdale, Indiana
Reviewed 15 October 2016 via mobile

Good location for visiting area shopping. A lot of great food within a short drive. Everyone on the staff that we encountered was very friendly and helpful, from the front desk to the housekeeping staff. Highly recommend!

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Thank MTodL
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear MTodl, Thank you for the outstanding review. As you mentioned our location is perfect for shopping and dining with in such a short drive around the St. Charles / Geneva area. We take pride in our hospitality and we hope you stay with us whenever your travel needs bring you back to the St. Charles area Warmest regards, Robert...

Atlanta
Reviewed 9 September 2016

The rooms were fine, the kitchen staff was wonderful but the desk clerks? Not very accommodating. Not at all. I found all 3 of the ones we dealt with to be borderline rude. I was there for a wedding and I know they had their hands full but that is not an excuse.

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Thank doll711
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you for your time to review our property, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service for our guests is our number one priority, we hope to have an opportunity to...

West Chicago, Illinois
Reviewed 31 August 2016

I would highly recommend working with Jennifer and her staff! They took great care of our guest speaker, the accommodations were wonderful and the staff is so very helpful! We will be back for sure! Thanks Jennifer!!

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Thank Teresa K
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Theresa, Thank you for your kind words. I'm pleased to hear your guest had an exceptional experience during their recent stay. I'll certainly share your review with Jennifer and the rest of the staff as well. We look forward to many more of your guests. Thanks again, Scott C. AGM

Texas
Reviewed 27 August 2016 via mobile

We stayed here for an equestrian competition at Lamplight. The staff was friendly and gracious. The rooms are clean and large. There is onsite laundry and it is close to good dining and shopping. The rooms could do for q bit of soundproofing but all-in-all it was a great stay. If you don't want to hear the people walking above...

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Thank Beaucoupdetravel
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear beaucoupdetravel, Thank you so much for the wonderful comments on our hotel and staff, Our guest service staff is definitely one of a kind. I'm pleased that you were well taken care of for your stay and hope you enjoyed the equestrian competition. Hope to have you back again in the future. Kindly, Robert P

Chicago, Illinois
Reviewed 21 August 2016

Had reserved a room here for a special occasion. Called in advance and spoke with Todd in Guest Services to make sure the room type selected would also be special and what ideas to make the evening memorable. He was so kind and courteous and genuine about helping make our stay extraordinary. Unfortunately due to a cardiac issue of a...

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Helpful?
Thank Nicki P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Nicki p, First and foremost we are very sorry to hear about your devastating day. We hope all has been taken care of and things are looking up. Thank you for taking the time to mention two of our wonderful employees and the great work they do here at the Fairfield Inn & Suites. I will pass along the...

Chicago, Illinois
Reviewed 17 August 2016

Very Happy with cleanliness of the room and what the hotel offers. Shower and water pressure is really great, the bed(s) and pillows are very comfortable. I am happy with the pool, spa and excerise room. I couldnt have the breakfast because I worked at 4 am before breakfest at 6 am but no biggie.. Jacqui, at the front desk...

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Helpful?
Thank emilpaolone
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Emilpaolone, Thank you for the wonderful review of our property and we are pleased you get to experience our hospitality over the next 2 months. Also kudos to you for pointing out the terrific job Jacqui does day in and day out, She will do anything to make sure your stay is "Home away from home" Best wishes, Robert...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Region: United States > Illinois > Saint Charles
Price Range: RM480 - RM774 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
2 months ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
boxingirl8, 27 Feb 2017 | Read review
“3rd floor is best”
bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
dano728, 25 Nov 2016 | Read review
5 of 5