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Best Western Inn of St. Charles

390 reviews
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Traveller (1)
Room & Suite (11)
Pool & Beach (3)
Overview
  • Excellent53%
  • Very good27%
  • Average10%
  • Poor5%
  • Terrible5%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2.5 Star Hotel
All hotel details
Offers from Best Western Inn of St. Charles
Special Offer: BOOK DIRECT & SAVE
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (390)Write a Review
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All reviewsexecutive buildingroom was cleanconvenient locationsmoking roomeasy accesskane countyoutdoor poolfridge and microwavechicago areahome away from homeno elevatorbwmotelcharlesstgenevacomforter
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91 - 95 of 384 reviews
Reviewed 4 May 2016

Stayed here two times in the last two years and will likely return. Rooms are big, kept very clean daily and the breakfast ain't bad. Many shops and restaurants close by and not too far from the Metro train to downtown Chicago. Staff has always...More

Thank cigarron
Response from Arpit P, Manager at Best Western Inn of St. CharlesResponded 4 May 2016

Dear Cigarron Thank you for writing about your stay with us here at the Best Western – St. Charles. We were thrilled to read such a great compliment regarding the cleanliness and great locations of our hotel. It is always exciting to read that a...More

Reviewed 25 April 2016

Came to St. Charles, IL for a family visit and was very glad with the condition of this hotel. Nice quiet hotel in great area. Wonderful hot breakfast with lots of variety and selections. Clean rooms with very comfy beds. Good selection of TV channels...More

Review collected in partnership with Best Western
Thank T2597SVcarla
Response from Arpit P, Manager at Best Western Inn of St. CharlesResponded 29 April 2016

Dear T2597SVcarla, Wow!!! What an amazing review! Kind words such as yours mean so much to our team, and I cannot tell you how much we appreciate you taking the time to give our hotel such high praise. Your review is a highlight of what...More

Reviewed 23 April 2016 via mobile

Lived the staff and the customer service provided by finding a way to get a room at late part of night, after midnight. The front desk employee was able to book a room after a cancelation and was very happy to help complete check in...More

Thank Brett B
Response from Arpit P, Manager at Best Western Inn of St. CharlesResponded 25 April 2016

Dear Brett B. Thank you for your recent comments regarding the Best Western – St. Charles, Illinois. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgment of...More

Reviewed 29 March 2016 via mobile

We had two rooms for Easter weekend, with grandkids in tow. They put us close together, and respected our privacy. ..of course, they were all but happy to help when asked. We are appreciative of all the remodeling they have undergone. It looks marvelous, and...More

Thank David M
Response from Arpit P, Manager at Best Western Inn of St. CharlesResponded 30 March 2016

David M. Thank you for your awesome review! I am so pleased to hear that you and your grandkids chose our hotel for your Easter weekend getaway. It looks like you were able to utilize some of our amenities which always makes us happy to...More

Reviewed 28 March 2016

Check-in was cold and very impersonal. Neither person behind the desk was dressed professionally. And most aggravating of all was that two of the owners were loudly arguing in a foreign language while guests were trying to eat breakfast. It was very disturbing. Plus, hotel...More

Review collected in partnership with Best Western
1  Thank Sue D
Response from Arpit P, Manager at Best Western Inn of St. CharlesResponded 30 March 2016

Dear Sue D., First, I would like to thank you for staying at our hotel. I also would like to sincerely apologize for the inconvenience we might have caused you, during check-in. We are looking into the matter and will address this with the staff...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$75 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Saint Charles
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
US$75 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Saint Charles
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
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Traveller (1)
Room & Suite (11)
Pool & Beach (3)
Dining (1)
Hotel & Grounds (9)
Bathroom (4)
Business Centre & Event Rooms (2)
Questions & Answers
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bri1080
27 March 2017|
Answer
Response from Kathleen B | Reviewed this property |
Both...? They have one building that has doors directly from outside, and another building tgat has rooms with inside hall access!
0
Votes
Victoria H
9 July 2016|
AnswerShow all 2 answers
Response from David E | Reviewed this property |
I saw pets there so possibly pet friendly
0
Votes
LoveBeaches1017
6 May 2016|
AnswerShow all 5 answers
Response from dschick | Reviewed this property |
It really depends which part of the hotel you stay in. The neighborhood is perfectly safe. It's right next to a nice family restaurant and ice cream place. But one end of the hotel is an old-school not so great motel and... More
2
Votes
Room Tips
"Request any special needs you might have."
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"Great location for doing business in St. Charles."
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"Rooms detached from main building are very quiet and ground floor located. Great for people with lots of..."
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"All the rooms have been remodeled so there all good"
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