We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Pheasant Run Resort and Convention Center

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Pheasant Run Resort and Convention Center
View Map
{"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

786 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 785: English reviews
Start your review of Pheasant Run Resort and Convention Center
 Click to rate
Reviewed yesterday NEW

We were disappointed in our stay and will not be back! I purchased a Groupon for us to stay a night during our kids' spring break. Thought the idea of an overnight stay somewhere w/swimming sounded like fun. We just stayed last night. Disappointed that EVERY attraction on Bourbon St is only open Fri/Saturday! Pools were disappointing, the indoor/outdoor pool...

 Report
Helpful?
Thank Michelle G
Reviewed 2 weeks ago via mobile

Disappointing stay, and over priced. The quality of the food in both restaurants was average to poor, but pricy. The Harvest restaurant is very expensive with both poor service and low quality food. The other facilities are closed most the the time, coffee shop only open in morning, ice cream parlor only open couple of hours in evening. Rooms are...

 Report
Helpful?
Thank Kim S
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for choosing to stay with us and to provide us with your feedback. I am disappointed that you did not enjoy your time with us. While we know everyone has different tastes, we try our best to offer tons of dining options so that all of our guests can enjoy a great meal. Harvest offers locally sourced ingredients...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

We have been overnight to swim before with grandsons and it was a great time. Today I booked another overnight but put in wrong dates. I had already called twice about early check in and pricing. I had to call a 3rd time and ask to change the date. The Reseration clerk was very patient and kind. Just a shout...

 Report
Helpful?
Thank TravelPh0t0grapher2
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for sharing your experience with us. I am THRILLED that you will be joining us again. Krissy really is wonderful and is a great reflection of the level of service for which we aim. I am so glad she was able to help you.

Dowling
Reviewed 3 weeks ago

I attended an event at this location February 17-19. First, if you have any trouble walking, this is not your place. Rooms are spread out over a long distance with confusing turns to get where you need to go. Room did have a fridge and microwave, which was nice. TV was old and didn't have much to offer. Beds were...

 Report
Helpful?
Thank bhoover724
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for staying with us and sharing your review! I am glad our staff was helpful. Although our resort is very expansive, do not worry. Our tower rooms are centrally located right in the heart of all of our amenities and have been newly renovated, too! They are a great choice for all of our guests.

Chicago
Reviewed 3 weeks ago

The front desk staff was very nice and welcoming. It is a pretty old resort that could definitely use some updates. We had a tower room and it was nice. There is a lot to do at the resort for families. We went on a nice day and it was nice to have the indoor/outdoor pool to use. We also...

 Report
Helpful?
Thank Nichole2003Chicago
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review! I am so glad you enjoyed your time with us and we made you feel welcome. You are so right; we have a ton of great things for guests to do. Be sure to check our website for updates on our renovations and for information on the exciting events we have planned. There...

Maywood, New Jersey
Reviewed 5 weeks ago

My husband and I went to Pheasant Run to celebrate our Anniversary with a local getaway. Our experience at Pheasant Run was not such a good experience. During our stay we checked in and was given a room with a window that had tap hanging from around it where you can here the air in the room. My opinion is...

 Report
Helpful?
1Thank pbkm2007
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

We apologize your stay with us was anything short of a 5-star experience. From the impression you received from out team to condition of your guestroom, what you have described in your review is far from the standards and expectations set at the hotel and we hope you notified our staff so we had the opportunity to correct and address...

Reviewed 21 February 2017 via mobile

Checking into/leaving hotel was a breeze. Clean facility. Everyone was friendly. Rooms were large. Only complaint- when needed more towels front desk said they would be right up and never came. Very disappointing.

 Report
Helpful?
1Thank Stephanie W
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us and I hope you had a fantastic Valentine's Day at our resort. I am glad our team was able to make you feel welcome and am so sorry that your towels were not promptly delivered. Thank you for letting us know that we can determine what went wrong and improve for the...

HANOVER PARK
Reviewed 21 February 2017

We have been coming to this resort annually for a convention for several years. The room furnishings need updating, but our room was clean and comfortable. This resort has some of the most interesting and comfortable public spaces, but these too are showing their age. It appears that the first floor of the courtyard wing is not being used. When...

 Report
Helpful?
1Thank Kathryn W
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review and your loyalty. It is great to hear that you join us year after year. Our Golf Wing will be renovated soon and many of our public areas have already been updated, so I am confident the rooms will soon be refreshed. But don't worry; we will be sure to keep that warm,...

Milwaukee, Wisconsin
Reviewed 20 February 2017

We stayed here 2 years ago for the Military History Fest and ended up being stuck there an extra night because of a snow storm. The way that the staff treated us then made us want to come back again. A lot of them were stuck there too and the absolute best was made in a bad situation. We came...

 Report
Helpful?
1Thank stevenjC8459IY
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

We’re happy to read our staff was so great that you decided to return! Every one of us strives to deliver the best service possible and loves taking care of our guests. In addition to the hotel’s ample amenities, including the country's first indoor/outdoor pool and six food outlets, we have a spa, golf course and comedy club. There is...

Reviewed 17 February 2017

Not to mislead anyone, this property appears to be at a tipping point and some decision need to be made about the future of the property. Having said that, given this area of the State, the accommodations were okay. I stated in the upper floor of the tower bldg. so the view was nice. The bed was comfortable and I...

 Report
Helpful?
2Thank Kenneth M
Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for sharing your experience with us. I am glad that you had a pleasant experience while with us. Our resort is undergoing a revitalization and I know that we will be able to ease your concerns about our future. Things are only going to improve. I am terribly sorry about the problems you experienced with the water in...

212 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (164)
Viewed
Room/Suite (31)
Viewed
Pool/Beach Area (8)
Viewed
Bathroom (23)
Viewed
Business Centre/Function Rooms (4)
Viewed
Hotel & Grounds (13)
Viewed
Family/Play Areas (3)
Viewed
Dining (6)
Viewed
View from Room (9)
Viewed
Other (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (48)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (14)
Viewed
Room/Suite (10)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Saint Charles
1.9 km away
Hampton Inn & Suites Chicago-Saint Charles
0.3 km away
Hilton Garden Inn St. Charles
Hilton Garden Inn St. Charles
#3 of 11 in Saint Charles
442 reviews
5.5 km away
The Herrington Inn & Spa
Show Prices
Show Prices
Show Prices
18.6 km away
Eaglewood Resort & Spa
7.3 km away
Fairfield Inn & Suites Chicago St. Charles
2.2 km away
Courtyard Chicago St. Charles
Courtyard Chicago St. Charles
#5 of 11 in Saint Charles
130 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Region: United States > Illinois > Saint Charles
Price Range: RM576 - RM965 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Groupon, Booking.com, Hotels.com and Expedia so you can book your Pheasant Run Resort and Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pheasant Run Hotel Saint Charles
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pheasant Run Resort and Convention Center staff and other travellers.
13 questions
Ask a question

See all questions (13)

Questions? Get answers from Pheasant Run Resort and Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms seem to be more updated”
 of 5 bubbles Nichole2003Chicago, 1 Mar 2017 | Read review
“Get a Tower Room overlooking the golf course.”
 of 5 bubbles Hroswitha, 20 Feb 2017 | Read review
“If you want to be closer to the "action" and quieter rooms don't mind paying a little more , choose a tower room. They are nicer.”
 of 5 bubbles stevenjC8459IY, 20 Feb 2017 | Read review
“The rooms facing the pool were a bit loud but quiet by midnight. There is a fire pit by the pool.”
 of 5 bubbles christeanh2015, 13 Feb 2017 | Read review
“The property is VERY spread out so check where your room is first..”
 of 5 bubbles Likit7848, 10 Feb 2017 | Read review
5 of 5