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Pheasant Run Resort and Convention Center

4051 East Main Street, Saint Charles, IL 60174
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Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$29 US$119*US$90*
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Traveller (164)
Room & Suite (51)
Dining (12)
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09/04/2017 10/04/2017
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    Overview

    • Excellent29%
    • Very good22%
    • Average20%
    • Poor13%
    • Terrible13%
    Travellers talk about
    “jambalaya” (69 reviews)
    “golf course” (77 reviews)
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    3 Star Hotel
    All hotel details
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    Rooms
    09/04/2017 10/04/2017
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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
    Language
    All reviews jambalaya golf course bourbon street pheasant run the indoor outdoor pool comedy club harvest restaurant fire pit sunday brunch new orleans pools atrium dj
    Reviewed 2 weeks ago via mobile

    Disappointing stay, and over priced. The quality of the food in both restaurants was average to poor, but pricy. The Harvest restaurant is very expensive with both poor service and low quality food. The other facilities are closed most the the time, coffee shop only...More

    Helpful?
    Response from Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center

    Thank you for choosing to stay with us and to provide us with your feedback. I am disappointed that you did not enjoy your time with us. While we know everyone has different tastes, we try our best to offer tons of dining options so...More

    Reviewed 3 weeks ago via mobile

    We have been overnight to swim before with grandsons and it was a great time. Today I booked another overnight but put in wrong dates. I had already called twice about early check in and pricing. I had to call a 3rd time and ask...More

    Helpful?
    Response from Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center

    Thank you so much for sharing your experience with us. I am THRILLED that you will be joining us again. Krissy really is wonderful and is a great reflection of the level of service for which we aim. I am so glad she was able...

    Reviewed 3 weeks ago

    I attended an event at this location February 17-19. First, if you have any trouble walking, this is not your place. Rooms are spread out over a long distance with confusing turns to get where you need to go. Room did have a fridge and...More

    Helpful?
    Response from Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center

    Thank you so much for staying with us and sharing your review! I am glad our staff was helpful. Although our resort is very expansive, do not worry. Our tower rooms are centrally located right in the heart of all of our amenities and have...

    Reviewed 3 weeks ago

    The front desk staff was very nice and welcoming. It is a pretty old resort that could definitely use some updates. We had a tower room and it was nice. There is a lot to do at the resort for families. We went on a...More

    Helpful?
    Response from Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center

    Thank you so much for your review! I am so glad you enjoyed your time with us and we made you feel welcome. You are so right; we have a ton of great things for guests to do. Be sure to check our website for...More

    Reviewed 4 weeks ago

    My husband and I went to Pheasant Run to celebrate our Anniversary with a local getaway. Our experience at Pheasant Run was not such a good experience. During our stay we checked in and was given a room with a window that had tap hanging...More

    Helpful?
    Response from Lindsay L, Front Office Manager at Pheasant Run Resort and Convention Center

    We apologize your stay with us was anything short of a 5-star experience. From the impression you received from out team to condition of your guestroom, what you have described in your review is far from the standards and expectations set at the hotel and...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Dry Cleaning
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Golf Course
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    Photos
    Traveller (164)
    Room & Suite (51)
    Dining (12)
    Pool & Beach (10)
    Nearby
    Nearby Restaurants
    Portillo's
    267 reviews
    .64 km away
    Vinothai
    88 reviews
    .79 km away
    Giordano's
    52 reviews
    1.35 km away
    Mother's Pancake
    27 reviews
    1.27 km away
    Nearby Attractions
    BAPS Shri Swaminarayan Mandir
    70 reviews
    4.71 km away
    Arcada Theatre
    163 reviews
    4.76 km away
    Northwestern Medicine Field
    56 reviews
    5.02 km away
    Downtown St. Charles
    64 reviews
    4.82 km away
    Questions & AnswersAsk a question
    joni12016
    Is there public transportation from the pleasant run resort to downtown Chicago for a day tour?
    9 March 2017|
    Answer Show all 5 answers
    Response from Sharon R | Reviewed this property |
    Uber would be cheapest way.
    0
    Votes
    Epugs
    Hi I am interested in your spa. Can you tell me what services you offer and what the prices are?
    18 November 2016|
    Answer Show all 2 answers
    Response from Vacationtimexxxx | Reviewed this property |
    I did not use the spa. May want to ask the resort directly. It's not exactly a 5 star resort. Personally I wouldn't think they'd be that good
    0
    Votes
    sunshineseeker61
    What areas are dogs restricted from walking? Also, if you have them in a pet stroller, can they be allowed in the restricted areas?
    12 August 2016|
    Answer Show all 4 answers
    Response from likesnow | Reviewed this property |
    I do not know. Contact the hotel.
    0
    Votes
    Room Tips
    "Tower rooms seem to be more updated"
    Nichole2003Chicago, 26 days agoRead review
    "Get a Tower Room overlooking the golf course."
    Kathryn W, 1 month agoRead review
    "If you want to be closer to the "action" and quieter rooms don't mind paying a little more..."
    stevenjC8459IY, 1 month agoRead review
    "The rooms facing the pool were a bit loud but quiet by midnight. There is a fire pit by the pool."
    Christean H, 1 month agoRead review
    "The property is VERY spread out so check where your room is first.."
    Likit7848, 1 month agoRead review
    "Wide range to choose from"
    Gary D, 1 month agoRead review
    "Golf course views"
    Marym1461, 1 month agoRead review
    "Get one in the main part of the building. The expansions are run down."
    JMRpink, 2 months agoRead review
    "Make sure advertised channels such as SHOW TIME actually are received. Staff blamed outage on snow storm..."
    Digger437456, 3 months agoRead review
    "tower rooms.....higher up for great views"
    EaglesFreak, 3 months agoRead review
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