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Four Points by Sheraton Chicago O'Hare Airport

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1 room 2 adults 0 children
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697 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 654: English reviews
Wakefield, Michigan
Reviewed 6 March 2015

The room was dirty...needed a really good vacuuming and bathroom scrub...the duvet was dingy looking and needed bleached...the good part was service...was efficient and fast...at front desk and Mirage restaurant...the pillows were hard...and large...which seems to be norm everywhere now...but not conducive to good sleep. The hot tub is extremely small and looked dirty also...

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2Thank culaugh2012
Leadville, Colorado
Reviewed 5 March 2015

I work in the hospitality/hotel front desk front lines. When I go to a hotel I expect the same service I give since its not only a job but a passion. Upon arrival, yes it is a great location and easy to find. Nancy at the front desk seemed annoyed that I was trying to check in early and when...

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2Thank Princeton1212
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Princeton1212, We apologize for the poor service you experienced during your stay, as it is extremely important to our team to achieve the highest customer satisfaction. We understand your frustration and have shared your experience with our team so we may provide better service to future guests. Thank you for providing us with your honest feedback, and apologize again...

Waterloo, Iowa
Reviewed 4 March 2015

We usually stay here as it's so close and has a good 'park and fly' option. We had upgraded to a suite and it's huge! Nice Jacuzzi tub in the room, nice kitchenette. Great bed and pillows - we had a good night's sleep. The amenities seem to have gone down in quality - the shampoo is so watered down...

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1Thank tawney112
Wisconsin
Reviewed 2 March 2015

We stayed overnight to catch an early flight. The hotel offers appetizers, which consisted of meatballs and dried up something. No big deal really as we were going to have dinner. Our room was frigid, as was that of the entire group of us traveling, about 40. We turned up the heat, but you could not access the fan, which...

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1Thank Jeanne S
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Jeanne S, Although we are glad you received great service from our shuttle driver, we regret to hear of your poor experience while staying with us. Our team strives to provide our guests with a comfortable stay, and we are very sorry you did not have a more enjoyable experience. Please rest assured that your comments in regard to...

Grand Rapids, Michigan
Reviewed 22 February 2015

We chose Four Points for their park n fly option. Hotel is situated close to the airport. Airport shuttle runs every 20 minutes on the hour. Rooms were surprisingly nice (assume they must have been updated recently). Free wi-fi. Park n Fly parking lot was nearly full. Assume during peak times you have to get there early to get a...

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1Thank LeoPeters
Fourpointsohare, General Manager at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Leo Peters, thank you for taking the time to post the review about your recent experience at Four Points O'Hare. We sincerely appreciate your comments and working diligently to update the entire property. We look forward to see you again and show case the brand new product. Warm Regards, Arun Sharma

Peoria, Illinois
Reviewed 3 February 2015

We stayed one night in this hotel. We had an early flight to catch in the morning and decided that this hotel would suit our needs. We chose the Park and Fly option and took advantage of the hotel shuttle to O'Hare Airport. The room was definitely outdated. The hotel is under renovation and hopefully the rooms will be better...

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2Thank satchel21
Winnipeg, Canada
Reviewed 31 January 2015

The property was "fine", as expected and comfortable as Four Points are ... they are hardly, though, an airport hotel I understand that a new runway has been built that means access to the hotel is either by an hourly shuttle (completely inadequate in the morning period) or a $25 cab ride! Had I realised the distances involved, I would...

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Thank MaxGlobetrotter
Madison, Wisconsin
Reviewed 15 January 2015

We stayed here as a Park and Fly option for an early flight the next day. The rooms was not very clean and really dark and dated. The hallways look like they needed a good vacuuming and the lobby was cold and unkept. The pool was ok for the kids but again, it was very dark. Parking was fine and...

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1Thank offtohawaii
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear offtohawaii, We appreciate you taking the time to write us a review. We regret to hear we failed to meet your expectations and that you did not enjoy your experience while staying with us. Our team strives to maintain a clean and comfortable environment, so we will share your comments with housekeeping to ensure all areas of our hotel...

Town and Country, Missouri
Reviewed 6 January 2015

We chose this hotel for our night after our flight from the Caribbean. Location is good, but that is the only plus of this hotel. The hotel overall is outdated. The rooms are not what you would expect from a Four Points, dirty and old. When we initially made the reservation we were told our reservation included breakfast and parking....

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Thank monicacv55
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear monicav55, Thank you for taking the time to write us a review. We are disheartened to hear you did not enjoy your recent experience at our hotel and apologize for the miscommunication in regard to the services included with your reservation. Providing excellent service to our guests is a top priority to our team, so we will share your...

Milwaukee, Wisconsin
Reviewed 29 December 2014

The location is good, their shuttle service is good, the restaurant that is adjacent to the hotel is also very good and the hallway takes you right to it, no need to leave the hotel or go outside really. The shuttle runs every 20 minutes, 24/7, no need to sign up or anything, to and from the airport. My only...

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Thank TheBeginner
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear The Beginner, We’re glad to hear we met your expectations during your recent stay with us and that you enjoyed our convenient shuttle service in addition to our delicious restaurant. We do apologize you were disturbed by noise from other guests as we understand the importance of a good night’s rest. Thank you for taking the time to write...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: RM380 - RM697 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
Reservation Options:
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Also Known As:
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
4 Points By Sheraton Chicago o`Hare Airport
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
5 questions
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The best way to choose a good room is to stay somewhere else.”
 of 5 bubbles tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
 of 5 bubbles Ganders1984, 19 Jul 2016 | Read review
“Stay on higher floor as they do have parties in suites downstairs (weddings etc)”
 of 5 bubbles mistrey, 4 Jul 2016 | Read review
“maybe a higher floor is cleaner”
 of 5 bubbles auctioneerDePere, 5 Jun 2016 | Read review
“Away from the interstate. Room on the west side”
 of 5 bubbles Crashman1000, 29 Apr 2016 | Read review
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